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Comfort Works Reviews

4.8 Rating 4,614 Reviews

96 %

of reviewers recommend Comfort Works

Company Reviews

Product Reviews

4.8

Based on 4,614 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 20th April 2024

Comfort Works 5 star review on 20th April 2024

Comfort Works 5 star review on 20th April 2024

Comfort Works 5 star review on 18th April 2024

Comfort Works 5 star review on 4th April 2024

Comfort Works 5 star review on 4th April 2024

Comfort Works 5 star review on 4th April 2024

1490

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Comfort Works we were able to recover our sofa at a reasonable price with a good-quality cover. Communication with them was also very easy and helpful.”

Posted 5 years ago

“I had ordered from this company expecting quality service. the product showed up on time, the fabric wasn't exactly what i expected , but not bad. The color however was not what i expected. i ordered a certain type of Ikea sofa cover, expecting it to match the original Ikea cover. it was much darker and didn't match the design of the room at all. when I emailed the company, Felicia responded in a dismissive manner, No refunds, sorry it doesn't match, not our problem. I don't usually write bad reviews. But after taking my money, they refused to help with any follow up issues. make sure you are VERY specific with these people , otherwise they don't care at all. Now im stuck trying to match the fabric and color again, and out almost $400 dollars because of these people.”

Posted 6 years ago

Hi William, thanks for sharing your feedback. We've been in touch by email for a resolution and sort things out for you ASAP. Let us know if you have further questions!

Posted 6 years ago

“Comfort works are a fantastic company to buy your slip covers from, they are professional, friendly and helpful. Right from the start i have had a great experience. Once i ordered my covers i received emails explaining what stage the production was at. I was expecting 7 weeks but they arrived in under 4 weeks i got an email telling me they had shipped and they arrived the next morning by courier service. I am seriously over the moon with the covers and my sofas look amazing. The fit is perfect, the quality is beautiful and just love the colour. Everyone who has been in my house today has commented on how gorgeous the colour is (herringbone pebble) i received a personal note in my parcel thanking me from my order and they arrived beautifully packaged. I cant recommend them enough and will not hesitate to buy more covers if i decided to change my colour scheme. These sofas are the Farlov 3 x seaters from Ikea - my friend said they look like Laura Ashley and i have to agree. You really dont need to spend a fortune, best of all they are washable!! Thanks Comfort Works - very happy customer here!!”

Comfort Works 5 star review on 16th March 2018

Posted 6 years ago

“I ordered new cover for my KIVIK sofa bed. Covers for the sofa frame, under mat and back cushions fit perfectly. With all the zippers this sofa bed required. However, covers for my two sitting cushions are quite loose. Haven't washed the covers yet, so I can only hope that the Herringbone Pebble fabric won't change its shape too much after washing. Overall, I am satisfied with the order. I also love the fabric samples that I can order and feel before making up my mind.”

Comfort Works 4 star review on 12th March 2018

Posted 6 years ago

Hi Alice Thanks so much for leaving your feedback and sharing your photo! We'll be in touch shortly regarding the loose seat cushion covers and get things sorted out for you :)

Posted 6 years ago

“Die Bezüge passen perfekt, und sind wunderschön geworden, ich fühlte mich auch sehr, sehr gut betreut, vielen Dank!!”

Comfort Works 5 star review on 4th January 2018

Posted 6 years ago

“Our old sofas were comfortable but looked quite ordinary and very obviously IKEA. We didn't want to throw them away so a little internet research came up with Comfort Works, which compared favourably with other companies. The service provided was very efficient, personal and super-friendly. Our new Comfort Works covers have transformed our ordinary sofas into elegant, classy, understated linen sofas. The fit is perfect and the fabric is of high quality. We are really pleased with them. Thank you.”

Posted 6 years ago

“Great choice of fabrics. Great customer service. prompt replies to questions. Great delivery time. Product looks fantastic!”

Comfort Works 5 star review on 22nd November 2017

Comfort Works 5 star review on 22nd November 2017

Posted 6 years ago

“I am really happy with the slip covers I bought from Comfort Works for my Stockholm 3 seater sofa. Although I have written a review before I wanted to show how good it looks, so I am adding few photos to my review.”

Posted 6 years ago

“Jonathan and co went above and beyond for me. Did not expect to be surprised by such commitment to customer satisfaction. Ordered the manstad snug fit leather cover in brown. Was really nice. Ordered the matching bed compartment cover and they totally worked with me to get the measurements correct on it since the off the shelf one they first sent busted a seam in a corner. After some emailing back and forth they sent me the custom replacement cover tailored to fit. Truly exemplary experience in customer satisfaction that's becoming rare in this day and age. Having spent pretty good money on these covers they definitely look and feel premium and fit as if they came with the original sofa. I highly recommend their snug fit covers if you're considering going that route. Great product and great people. They've got a repeat customer base on customer service alone. Cheers! -Jack”

Comfort Works 5 star review on 2nd October 2017

Posted 6 years ago

“My new sofa covers arrived from Comfort Works in only ten days and they are beautiful! They fit perfectly and are a gorgeous colour and feel (I went for the velvet blend), exactly as advertised on the website. I have received excellent service from Comfort Works, getting an email from Chuck the day of my order, asking whether I wanted the fabric samples as well as the sofa covers (I had stupidly ordered both by accident). Then I received updates via email from Felicia, showing the progress of my order so that I could track it. I would definitely order again from Comfort Works and I wholeheartedly recommend them. I couldn't be happier!”

Comfort Works 5 star review on 1st October 2017

Posted 6 years ago

“My experience with CF was amazing. We heard about them from Ikea when we tried to buy a replacement cover for a chaise lounge. It was simple: go online, find your Ikea product, select a fabric, push the button. I was in a BIG rush to get this before guests arrived so I ordered it express. The delivery date CF gave was later than I had hoped. I sent them a message and they responded. They were careful not to overcommit, but said they would do what they could. It actually arrived earlier than committed--a day before my guests. It was easy to install and of better quality than the original. Consider buying CF's covers for new Ikea furniture--they are even better!!”

Posted 6 years ago

“Their level of quality and customer service surpasses most of the companies i've purchased from. They sell custom sofa covers and the packaging along with the note added an excellent personal touch. I'm completely sold on the level of quality in fabric they use, hand stitch and dye lets me know that they are passionate about their products.”

Posted 6 years ago

“I highly recommend Comfort Works covers to everyone based on the high quality and grade A customer service they offer. I initially had the standard white Ikea Kivik sectional cover on my sofa, but my black cat's fur seem to be drawn to it to the point where it was practically covered over time. I noticed that with Comfort Works covers it's really easy to remove the cat fur by either brushing it off with my hand or using a roller to remove. The color I selected perfectly matches the paint on my walls making it look like I had the cover custom made to match. So far this is the best cover i've ever used.”

Posted 6 years ago

“Wow. These people understand everything about making a slipcover. Not only does my new slipcover fit properly, it fits PRECISELY with no velcro or tabs to tie and no extra fabric to tuck in. The striped fabric I ordered has a big repeat (6") but in spite of this, the stripes match from back to cushions to skirt. And if I flip the cushions, the stripes still match!!! The way it works is this: you take a photo of your piece and provide a dimension or two. They tell you if they can make it and provide a base price and a measuring template. You fill in the dimensions and your customer service person walks you through the process, asking for additional photos and cross checking the dimensions. 2 of my dimensions did not add up, and through their questions, I discovered my sofa was not square, but slightly trapezoidal. And still my slipcover fits perfectly! The area under the seat is made from a non-slip material and right away the cushions on my loose cushion sofa stopped sliding down. This was a huge improvement over the original design. Also the piping is actually a soft, thickly braided cording and it feels nice to sit on and should be more durable than the fabric covered plastic piping my sofa had originally. The company encourages you to order fabric samples and their cost is refunded when you order. Fabrics are thoroughly explained--durability, weight and cleaning information is provided. Once dimensions are finalized and you have chosen your fabric, your order is worked on. I had my slipcover very quickly, I think it took less than 2 weeks for it to be fabricated and 3 days in shipment. And did I mention that it fit perfectly?”

Posted 6 years ago

“I was lucky I found CW online while searching for a custom-made cover for our pair of couches at home. I wanted to give a surprise to my wife (brave me!) and decided the color and the type of the cover... I order it online and immediately after they came to me for a detailed questionnaire about their needs. I explained CW that I was in a hurry because I wanted it to have it before my wife will return home a few weeks later...and they made it happen...and actually, I have to say that my choice is giving our home a new look and the work of CW is incredibly perfect...it seems we have new sofas. Thanks for the effort and congrats for the great work and dedication.”

Posted 6 years ago

“Ordered the white leather cover for my ikea manstad sofa. The product looks great, but the hiccups and issues with the delivery caused both by customer service and by DHL in Germany were many.... The company refunded a percentage of the cost to offset the errors caused by themselves. Despite the hassles and issues, the finished product looks great (though the actual sofa cover cost more than the original sofa did!!!). However, for that price, there is no other way to get a beautiful white leather sofa!!”

Comfort Works 4 star review on 26th August 2017

Posted 6 years ago

“Fast shipping, perfect fit, awesome improvement on the looks of our couch.”

Comfort Works 5 star review on 23rd August 2017

Posted 6 years ago

“Love it!!! I order some swatches first which came really fast and it helped me decide the color, loved the Kino Shadow!!!! So I ordered the cover, it came faster than expected and it fits perfect!!!!!keep up with your work!! It saved me to by a new sofa now mine, that I have it for 8 years, looks like new!!!!??”

Comfort Works 5 star review on 19th August 2017

Posted 6 years ago

“I got my delivery last week: wow, much faster as expected!! The quality of the covers is really good (i would say better than the original Ikea covers). I m very happy with my purchase. Thanks for the great service!!”

Posted 6 years ago

“AMAZING customer service. Great product. Well made. Perfect fit. And very very fast delivery. Thank you so much. Very happy with the product and highly recommended”

Comfort Works 5 star review on 7th April 2017

Posted 7 years ago

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Comfort Works is rated 4.8 based on 4,614 reviews