Comfort Works Reviews

4.8 Rating 4,588 Reviews
96 %
of reviewers recommend Comfort Works
4.8
Based on 4,588 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Comfort Works Reviews

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Perfect slip-cover for my sofa!!! Many compliments for your work!
Comfort Works 5 star review on 9th March 2017
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Posted 7 years ago
I was looking for a new cover for my discontinued Ikea sofa bed and no one seemed to make a standard cover - expensive custom covering seemed to be the only way to go - until I found Comfort Works. I requested a few swatches to choose my colour and material and then put in my order - no complicated measuring on my end at all! The covers arrived sooner than anticipated, fit very well and they even gave me some complimentary pillow covers to go with it! Thank you, Comfort Works!
Comfort Works 5 star review on 28th January 2017
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Posted 7 years ago
Everything about Comfort Works was simply wonderful!!
Comfort Works 5 star review on 3rd January 2017
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Posted 7 years ago
I was so excited to find Comfort Works! I love my IKEA Friheten sofa, but the upholstery -- already a boring beige! -- was looking dirty and sad after only a couple of years of use. So we ordered a bunch of free samples, test drove them with chocolate smudges, wine spills and the washing machine (with shockingly good results!) and ordered the Kino fabric in the beautiful green "Willow" color. We are so thrilled with the results. The fit is perfect, the color beautiful and the fabric is tough but comfortable. (A+ customer service and communication throughout the process, to boot.)
Comfort Works 5 star review on 17th August 2016
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Posted 7 years ago
Wow that's an amazing review, thanks so much Pat :) So glad that we could help out with your Friheten. Please don't hesitate to let me know if I can help with anything else! Chris @ CW
Posted 7 years ago
Agradezco al Comfort Works por el trabajo estupendo! Gracias a vosotros he renovado mi sofá!!!
Comfort Works 5 star review on 7th February 2024 Comfort Works 5 star review on 7th February 2024
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Posted 1 month ago
I read tons of reviews that were all positive but I was still a bit nervous. My sofa was good quality but 20 years old and the cover was faded and worn. I decided to go for it with Comfort Works and I'm so glad I did! The cover fits perfectly and the fabric and color is exactly like the swatch. The quality of workmanship is excellent!
Comfort Works 5 star review on 2nd February 2024
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Posted 1 month ago
I loved everything about this experience working with Comfort Works to get a replacement cover for a 7-year-old Crate & Barrell sofa. We were literally about to throw it out when we came up with the idea of recovering it. A five-minute google search later, and we were checking out fabrics on Comfort Works for our exact sofa model. We went from idea to order in about 30 minutes. Even better, the covers came about 5 days later, way ahead of schedule. Putting them on was a cinch, and they look great. Couch, which we loved because it was so comfortable, now looks brand new. Absolutely love it. Brilliant work. If you own a ratty couch that you love, check out Comfort Works to see if they can recover it. I loved my experience.
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Posted 4 months ago
I am astounded by the quality and service provided by this company! I am very wary when something seems too good to be true but the prices enticed me to give them a try. Communication with them is prompt and easy, the quality and presentation of the sample fabrics was fabulous. The samples came quickly and I had the good luck to have made my decision just as an unknown-to-me sale was coming up. I appreciate that the Martindale Abrasion test results are included with the samples - having worked all my life in the textile industry this info was very helpful in making my decision. I placed my order and the most perfect slip cover was delivered to me via Fedex in a week! The quality of the workmanship is excellent. I’m a professional seamstress and have made my own slipcovers and I wondered how these would be made. All internal seams are overcast, piping is well-made, stress points are top-stitched. This is an even better version of my original Pottery Barn slip cover for so much less than Pottery Barn is selling them for now and much nicer fabric than what Pottery Barn is now offering. I wash my slipcovers seasonally and this cover is large enough to allow for some shrinkage (washing instructions are included) but not so big that it looks baggy now. I’m so happy that I’m going to order another one in another neutral color.
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Posted 4 months ago
Hi Ruthann, Thank you so much for the detailed feedback and praise! We're really thrilled and happy to hear that you're satisfied with our covers! We have conveyed your lovely feedback to our production team. We are truly grateful that a professional seamstress such as yourself appreciates our high-quality workmanship and understands the work that implies behind the seams to deliver perfect-fitted slipcovers :') We look forward to see you again! Best wishes, Lisa L - Comfort Works
Posted 4 months ago
We really love our slipcover and would highly recommend! After buying 2 others that were not custom, we felt like we needed to make the investment in a custom slipcover that looked like our actual sofa, which is brand new, but needed protection from 2 toddlers. We got the sample swatches quickly and were able to make a decision, take our own measurements, and the turnaround was amazingly fast. We are so happy with how things turned out!
Comfort Works 5 star review on 31st October 2023
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Posted 4 months ago
I ordered a Soderhamn 3-seat sofa cover and footstool cover in the cotton canvas and I am so pleased with them! When they first arrived I was worried to see that they don’t have zippers to attach the cushions to the sofa/footstool body like the original covers but actually that grey suede-y fabric is there to create traction - and the cushions do NOT slip at all. I can’t believe IKEA didn’t think of that, I hated dealing with those zippers. On/off for washing will be so much easier now - no screws to remove. Shipping was super quick.
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Posted 5 months ago
Hi Yelena! Thank you so much for your review! We're glad to hear that you find our covers with more functional features for your Soderhamn! Have a nice day! Lisa L - Comfort Works
Posted 5 months ago
I ordered a chair cover for $279. It didn’t fit, so I sent them pictures of the chair, and they told me it would need to be a custom order, for an extra $633, and a return/refund was off the table. After digging thru reviews I see that it’s a fairly Common practise for them. I would strongly avoid using them.
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Posted 6 months ago
Hi Ashlei! Dang! sorry to hear that the covers you got from us didn't fit! Unfortunately, we discovered it was because you bought covers for the Crate and Barrel Petrie Midcentury Armchair, whereas your actual armchair, though really similar-looking, was made by a different manufacturer altogether, by Urban Barn. All our covers are meant to fit the specific model it was designed for, and the only way we can get a set of working covers for you now would be to get them made-to-measure (fully custom-made) instead because we do not have pre-existing templates for the Urban Barn-made chair that you own. Hope you'll understand and we're here to help if you'd still like to proceed with your custom armchair covers. -Melvyn from Comfort Works-
Posted 6 months ago
I ordered slipcovers for my PB sectional. I paid via credit card and I read that measurements were required. Little did I realize this required disassembly of the entire sectional, removal of all components, removal of and reinstall of the existing slipcovers, and taking no less than 45 precise measurements. They make it clear that any error in any one of these measurements is the fault of the customer. The detailed measurements are not disclosed until after your credit card is charged. I am disabled and unable to guarantee the accuracy of 45 precise measurements, so I canceled my order and requested a refund prior to them starting work on anything. They are now charging a 5% cancellation fee so be aware of this. Also, while they give the impression of being Australian made, they are manufactured in China according to my research. Probably explains why it takes 3 weeks to receive sample fabric which must be purchased. Be very cautious dealing with this company.
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Posted 7 months ago
Hi Gary, thank you for bringing this to our attention. It looks you've been in touch with our agents and that issue has been resolved. Please feel free to reach out if there's anything else we can do for you. - The Comfort Works team
Posted 7 months ago
Comfort Works made me a cover for my IKEA Finnala couch. I picked the scratch proof velvet fabric so my cats couldn’t trash it. It came quickly and was great. Except for the chaise cushion. The price was totally wrong. I went back and forth with them on measurements and sent many pictures. Eventually we got everything worked out and they made a new cover and sent it for free. It’s amazing to work with a responsive company that follows through on their word. I’ll be ordering again.
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Posted 11 months ago
Hi there! We can't thank you enough for leaving us such a wonderful review - so glad to hear that we were able to clear things up for you :) - Mira from Comfort Works
Posted 10 months ago
Impressed with quality of fabric and craftsmanship. It's very nice. And for the price, can't beat it. One satisfied customer.
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Posted 11 months ago
Hey there, Robin! We can't thank you enough for the kind words :) - Mira from Comfort Works
Posted 10 months ago
Total scam. I was looking for sofa covers, I searched their web site for sofa covers. What they sell is replacement upholstery. Their response to me was pretty much "tough luck". Scammers, beware
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Posted 11 months ago
Hey Luiz, thanks for your feedback and your continuation to work with us on this. We're actually still trying to understand what you mean by "Replacement Upholstery" and the difference with sofa covers or slipcovers -- could you reply us with a photo reference of each via email so we can better understand visually, what your expectations are? For us, we manufacturer and sell sofa covers, also known as slipcovers -- so with the term "Replacement Upholstery", it also sounds like an accurate description of the same product. Hope to hear back from you soon to see how we can best resolve this with you!
Posted 11 months ago
Stunning sofa covers. Ordered for a West Elm Urban sofa in the Teal Performance Weave fabric. The fit is perfect with tight corners and no puckering of fabric. Was as though my entire sofa was reupholstered in less than an hour. Easy to install but had to watch video to learn how to position on the arm corners as the fit is customized and tight. So good, my neighbor ordered the same color and fabric for hers. The quality of fabric and workmanship is outstanding. From production through receiving, the process took 8 total days. That was lightning fast, especially when delivering to the USA. Needless to say, I am beyond pleased with this company. Customer service also excellent and responsive. Photo below (please excuse the wall colors as this is a remodel in progress). Will order more as my project progresses
Comfort Works 5 star review on 8th March 2023
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Posted 1 year ago
Hey there, Katelyn! Thank you so much for leaving us such a wonderful review - your West Elm sofa looks absolutely stunning. We're ecstatic to hear that you're enjoying your sofa's new look :) - Mira from Comfort Works
Posted 1 year ago
beautiful covers, really well made - we're so happy with them and the material quality exceeded our expectations!
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Posted 1 year ago
Hi Holly! Thank you so much for letting us know and for all the kind words. We're so happy to hear that you're enjoying your Soderhamn's new look and feel! :) - Mira from Comfort Works
Posted 1 year ago
Very good experience. My order was quickly sent, and I received it within 2 weeks in Spain. The fabric is very nice and the cover fits well. My old IKEA chaise longue looks much better. Thanks a lot, Comfort Works!!
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Posted 1 year ago
Hi there, Belén! Thank you so much for letting us know. We're so happy to hear that you're enjoying your Ektorp's new look. Have a fantastic day ahead! :) - Mira from Comfort Works
Posted 1 year ago
Unkomplizierte Bestellung, schnelle Lieferung, Bezug passt perkekt, alles bestens!
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Posted 1 year ago
Hey, vielen Dank für deine freundlichen Worte. Wir wünschen viel Freude mit den Bezügen. - Simon von Comfort Works
Posted 1 year ago
I usually don't write reviews, but Comfort Works is a definite exception. In all my years of online shopping, I have never come across a more miserable shopping experience. I mistakenly ordered a sofa cover for the compact IKEA Soderhamn 3 seater sofa instead of the IKEA Soderhamn 3 seater sofa, and what sucks is that the company does not offer refunds/returns whatsoever. Ok fine. I'm left with a mistake that cost me a bunch of money and I have to pay extra to get a replacement that actually fits. I explained the whole situation to customer service (I had to do all this through email because their number isn't reachable), and I somehow got paired up with the most insanely incompetent representative named Omar B. If you get this guy, good luck getting anything done. It took me a whole month of daily emails (They only respond once a day at most) just to be able to get a new cover that actually fit my couch. He told me to resell the old one online when he knows that isn't likely. I was frustrated throughout the process because it was so slow and there was no focus on the customer at all, but I still maintained a level of respectfulness throughout, until Omar starts giving me attitude? Not what you would expect from a customer service representative at all. All throughout this email chain, Omar repeatedly calculates the numbers and pricing incorrectly, leading me to have to correct him. And at the end, he still didn't include the half off (that the company policy gives for mistake orders) for my sofa legs, but it was only a $20 USD difference. And I would much rather spend that money than to have another day or who knows how long talking to this guy. The replacement came in and the fit was still loose at the base, and not as it is supposed to fit. A whole month of stress and frustration with this guy and this company. It is possible that the company itself is not so bad, but this Omar guy certainly did not paint a good image of it for me. Terrible experience overall. I would not force this upon my worst enemy.
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Posted 1 year ago
Hi Paul, thank you for taking the time to write us a review - we are always ready to troubleshoot any and all feedback. We sincerely apologize for the confusion with the discount quoted. We've reviewed the thread of correspondences between yourself and our agent and found that our agent did not use any hostile or disrespectful language. We believe one of our senior agents, Melvyn, was in touch with you via email - we will continue to communicate from there to address the issue until we come to a resolution. Thank you.
Posted 1 year ago
Comfort Works is rated 4.8 based on 4,588 reviews