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Comfort Works Reviews

4.8 Rating 4,609 Reviews

96 %

of reviewers recommend Comfort Works

Company Reviews

Product Reviews

4.8

Based on 4,609 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 18th April 2024

Comfort Works 5 star review on 4th April 2024

Comfort Works 5 star review on 4th April 2024

Comfort Works 5 star review on 4th April 2024

Comfort Works 5 star review on 4th April 2024

Comfort Works 5 star review on 4th April 2024

Comfort Works 5 star review on 4th April 2024

1487

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“廃盤となったサイズのIKEAのソファ、、、。替えのカバーも廃盤、、、。そんな中出会ったのがComfort Worksさん！Web上に出てくるソファのサイズに不安があって問い合わせをしました。非常に丁寧で迅速なご対応！受け取り時に同梱されていた優しいメッセージ！その上、本来全ての部位それぞれでカバーを掛ける為、ソファを分解する必要があるにも関わらず「分解せずに取り付け可能」な仕上げ！本当に素晴らしいと思いました！！季節によって色や素材を変えてみたいと思います！この度は本当に有難うございました！”

Comfort Works 5 star review on 19th December 2023

Posted 4 months ago

“Just perfect! Fast order processing and as a customer we were well informed throughout the entire process. The products received (new covers for 2 IKEA Stockholm sofas) are of very good quality. Putting those on was very easy and our two sofas look brand new again. Stunning! My wife and me are very happy with our purchase from Comfort Works and can wormly recommend it to others! Annika & Oliver, Berlin, Germany”

Posted 4 months ago

“What can I say it was an amazing experience! Melissa from customer service answered all my questions promptly and accurately. The samples were a wonderful way to pick the fabric. It fits like a glove and it was not even wrinkled. I bought the claw proof velvet in storm. The color is beautiful and the fabric is super soft. Kitty approves! My son's sofa is a Jasper from Room & Board. Thank you Comfort Works!!!!!!! Ruthie S.”

Comfort Works 5 star review on 15th December 2023

Posted 4 months ago

“What can I say it was an amazing experience! Melissa from customer service answered all my questions promptly and accurately. The samples were a wonderful way to pick the fabric. It fits like a glove and it was not even wrinkled. I bought the claw proof velvet in storm. The color is beautiful and the fabric is super soft. Kitty approves! My son's sofa is a Jasper from Room & Board. Thank you Comfort Works!!!!!!! Ruthie S.”

Posted 4 months ago

“What can I say it was an amazing experience! Melissa from customer service answered all my questions promptly and accurately. The samples were a wonderful way to pick the fabric. It fits like a glove and it was not even wrinkled. I bought the claw proof velvet in storm. The color is beautiful and the fabric is super soft. Kitty approves! My son's sofa is a Jasper from Room & Board. Thank you Comfort Works!!!!!!! Ruthie S.”

Posted 4 months ago

“Scam! Order never arrived and yet they charged me over $300 USD. I’m opening a dispute with my bank.”

Posted 4 months ago

Hi A.D.! Can I trouble you to drop our customer support team an email about your order and including your order reference ID so that we can look into this for you? Unfortunately, we're unable to track your order using the details you provided with this review. You can email us at info@comfort-works.com. Sorry for the inconvenience! -Melvyn from Comfort Works-

Posted 4 months ago

“Comfort Works Team, ihr seit spitze! Ich bin total begeistert von der Qualität der Bezüge, die sind mega und viel viel besser als das Original!!! Euch euer schnelle Service ist super!!! Ich werde euch weiterempfehlen an all meine Freunde und Bekannten!!! Wünsche euch Frohe Weihnachten und ein erfolgreiches Neue Jahr!!! Liebe Grüße Angela Schwarz”

Posted 4 months ago

Hallo Angela, herzlichen Dank für deine super freundliche Bewertung! Wir freuen uns, dass du mit unseren Bezügen genau das bekommen, wonach du gesucht hast. Wir wünschen dir alles Gute und frohe Feiertage! - Simon von Comfort Works

Posted 4 months ago

“こんにちは。今まで麻の生地でした。色がくすんで洗濯してはダメなやつでしたけど無理やり洗濯したので縮んでしまい、困っていました今回の生地はレザーでサイズぴったりでした。とても良かったです。”

Posted 4 months ago

“Beautiful slipcover and excellent customer service”

Posted 4 months ago

“Super fast delivery, fits perfectly. Color and fabric are amazing”

Posted 4 months ago

“Sofa cover fit perfectly. Fabric is of great quality. Will definitely be ordering more in the future.”

Posted 4 months ago

“So very happy with the covers made for me by Comfort Works. Had a number of questions concerning measurements but Lisa talked me through the whole process with a great deal of kindness and patience and understanding. She was a true pleasure to work with. Had 2 chairs - ( one IKEA and one Pottery Barn basic) one ottoman (PB) and two covers for seat cushions made. The workmanship is excellent and so is the fit for each item. And I was amazed at how quickly they were finished and delivered to me! I am thrilled with my new -old- furniture. And cannot thank Comfort Works and praise them enough for such excellent service and amazing workmanship.”

Posted 4 months ago

Hi Judith! Thank you for giving us a chance with our made-to-measure service and good to hear that you've had expert help from Lisa every step of the way too. Hope the covers will help rejuvenate your home for years to come! Cheers! -Melvyn from Comfort Works-

Posted 4 months ago

“We do not recommend purchasing covers from this company if you have an IKEA sectional piece. It was a really difficult process and the product was unusable in the end. If you still want to proceed with this company, make sure that the product that they send you has slits/holes for the hooks and bolts in the frame that connect the pieces. Also, make sure the armrests are appropriately added to the right parts of the covers. We received a replacement set because there were errors in the first set and the second set still had errors. Also, the signature fit basically is loose hanging fabric, nothing is weighing the fabric down so it easily gets caught on the velcro that's attached underneath the frame (because IKEAs covers uses velcro)).”

Posted 4 months ago

Hi Ang! So sorry that the second set didn't work out! Pretty unfortunate that due to the unique dimension of your KIVIK sectional sofa, we had to get the parts made-to-measure but didn't account for the sides of the sofa where they need to attach via the bolts. This is our bad and our customer support agent will help you with the next steps. Huge apologies for all the inconvenience caused and we definitely need to do better here! -Melvyn from Comfort Works-

Posted 4 months ago

“The slip cover is amazing. Excellent quality. I am very pleased. I recommend your products to anyone needing a beautiful furniture transformation.”

Posted 4 months ago

“Superbe housse reçue en un temps record ! Belle qualité de tissus et finitions. Excellente communication liée à un problème mineur avec FedEx. Je recommande”

Posted 4 months ago

“Received ahead of schedule and packed nicely so arrived in good condition. Fit perfectly so that the few wrinkles were smoothed out in the lovely soft velvet. Better quality zippers and stitching than the original covers. Thanks to these covers we'll get a few more years out of our 23 year-old warhorse IKEA Nikkala sofa...looks good as new!”

Posted 4 months ago

Hi Gill! We totally agree! We've gotten pretty tired with the original covers ourselves that we decided enough's enough and used better quality haberdashery and sewing methods for our covers. Pair that with one of our tougher claw-resistant fabrics and you've got a winning combo! Here's to a few more years of life (and hopefully beyond that) for your Nikkala sofa! -Melvyn from Comfort Works-

Posted 4 months ago

“We ordered the dark blue velvet chair cover to match our sofa cover we had purchased about 4 years ago. These are IKEA sofa and chair that now look so elegant in their Comfort Works velvet slip covers. For winter we decided to go jewel tones and this dark blue is just perfect. The fabric is so soft and durable at the same time. We love the look and the feel. We are in Maryland, USA and received our chair slip cover in less than 2 weeks. Thanks Comfort Works!! Do you offer throw pillow covers?”

Posted 4 months ago

Hi Tereza! Thanks for the kind words! Dark blues are getting so popular this holiday season and I'm glad you went with it. We do make custom throw pillow covers! You can get more details here: https://comfort-works.com/pages/custom-cushion-covers Happy Holidays! -Melvyn from Comfort Works-

Posted 4 months ago

“This slipcover saved us from having to buy a new couch! 100% recommend to anyone that loves their couch and doesn't want to replace. The quality of material is better than the original Pottery Barn slipcover that we had before. Thank you!!”

Posted 4 months ago

“Passt perfekt. Stoff fühlt sich gut an und ist sehr angenehm.”

Posted 4 months ago

Herzlichen Dank und wunderbar - so soll es sein! Simon von Comfort Works

Posted 4 months ago

“They worked with me on a difficult meaasurment for a dining chair Love the product My covers came pretty fast So far the cats have not noticed the chairs”

Posted 4 months ago

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Comfort Works is rated 4.8 based on 4,609 reviews