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Comfortbilt.net Reviews

4.6 Rating 1,648 Reviews

89 %

of reviewers recommend Comfortbilt.net

Company Reviews

Product Reviews

4.6

Based on 1,648 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Comfortbilt.net 5 star review on 7th March 2024

Comfortbilt.net 5 star review on 12th February 2024

Comfortbilt.net 5 star review on 12th February 2024

Comfortbilt.net 5 star review on 12th February 2024

Comfortbilt.net 5 star review on 5th February 2024

Comfortbilt.net 5 star review on 23rd January 2024

Comfortbilt.net 5 star review on 19th January 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great communication and speedy shipment of parts! They bent over backwards to get my igniter out in that days mail - received it in 3 days :) thanks! New quartz igniter is MUCH hotter than the old version , the flame starts up in seconds. Looks more like the igniter on a propane cook stove, so hopefully it will last as long as they do.”

Posted 1 month ago

“I was able to get assistance quickly and easily with my pellet stove. I recieved a discount on the parts I needed and everything was shipped out quickly.”

Posted 1 month ago

“Called because the firepot in needed was on back order. 30 minutes later I got am email. One was being sent out immediately. 48 hours later? The stove was in high gear!”

Posted 1 month ago

“The products and videos allow me to do the maintenance work needed on my pellet stove. One conflicting piece of information between the blog and customer service that I received was to not bother with chimney cleaning. Customer service said not to and blog said yes to cleaning the chimney. I have an angle to my chimney and I learned the importance of cleaning that area specifically to mitigate risk of a chimney fire.”

Posted 1 month ago

“Web site easy to navigate, parts easy to find and in stock and very fast shipping. Very impressed with their service.”

Posted 1 month ago

“I have had this pellet stove for about a year. At first it was great. I can’t get it to work now. The fire pot itself was fine. But it did not solve the problem.”

Posted 1 month ago

“Surprised this part would fail. Easy to change out.”

Posted 1 month ago

“So far so good!burned 3 tons already. I know these have their quirks but some of it is common sense. Been burning for over 20 years and this stove cranks, very happy.we have not turned on furnace this year. In Massachusetts. HP22 . And excellent customer service, one of the best in the industry. Thank you!”

Comfortbilt.net 5 star review on 7th March 2024

Posted 1 month ago

“Fantastic Customer Service. No wait, knowledgable, incredibly responsive. Comfortbilt stands behind their products and customer satisfaction.”

Posted 1 month ago

“My quartz igniter only lasted one month but Tyler warrantied it and sent another out right away. While chatting with Tyler about the igniter, he was very helpful and a lot of questions for me. Very much appreciated.”

Posted 1 month ago

“Part replacement (steel burn pot) has had to be replaced multiple times. They are not made correct to fit in the older stove Legacy pre 2018. Last one came warped and had to be replaced right away. Hope they can get this resolved with these stoves so we don't have to buy a whole new one.”

Posted 1 month ago

“Expect the best from there support. Top notch all the waway! Thanks for your excellent support.”

Posted 1 month ago

“Some of the best customer service you can ask for!”

Posted 1 month ago

“Third season using HP61. Stopped working - no power. Online tutorials showed step by step testing. Ordered item power switch and replaced. Thank you Comfortbilt”

Posted 1 month ago

“Service was quick.”

Posted 1 month ago

“The stove motor not working I called the service department , they sent me out a new motor quickly. Easy to install and now the stove is working grate . The service department was fantastic and great to work with so happy with my stove thanks to the employee . By far the best company to do business with .”

Posted 1 month ago

“Everything arrived in a timely manner. I am extremely satisfied with my purchase. It is better than anticipated.”

Posted 1 month ago

“I'm not Sue what to do you have changed your burn pot design and you want me to cut back the burn pipe about 1/8th inch not sure how to do that”

Posted 1 month ago

“It was easy install and Comfortbilt Customer Service is the best. Fantastic follow up with questions.”

Posted 1 month ago

“The best”

Posted 1 month ago

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Comfortbilt.net is rated 4.6 based on 1,648 reviews