Commusoft Reviews

Name: Commusoft
Address: 220 N. Green, Suite 4013 Chicago, IL 60607, USA, London
Rating: 4.63

4.6 Rating 27 Reviews

93 %

of reviewers recommend Commusoft

Company Reviews

Questions

Metrics

4.6

Based on 27 reviews


Customer Service
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Phone:

(872) 212 311

Location:

220 N. Green, Suite 4013 Chicago, IL 60607, USA
London
SE10 0ER

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are very happy to take your money but not very good at helping/supporting you. The sales side of company are pretty good i must admit, in fact i had more technical support from Sales then i did from technical support team. The support side of company is very poor they are not really interested in helping you. They are only interested in ticking boxes and looking good on paper and if they can fob you off to the webpage where there are instruction they will even though i paid for telephone support. I'm afraid Commusoft has a lot to learn when it comes to customer service.”

Helpful Report

Posted 7 years ago

Hi Mr J Vincent, My sincerest apologies that you have had a bad experience when contacting our client services team and appreciate your positive comments about our sales team. We welcome all feedback as it helps us understand our clients and address areas where we can improve our service. Our aim is to provide a high level of service while also providing access to articles and guides. We are sorry you feel we have fallen short on the support you were provided. The team have been in touch regarding your account and we hope this is resolved for you. If you have any questions that I can help with, please do not hesitate to get in touch. Nisha Client service team

Posted 7 years ago

“Constantly failings from software on phones to crashing server out of hours by far the worst thing our company has ever signed up too. The picture shows the standard weekend failings, equally when we first signed up we were promised so much more instead the changes they last made we lost more than we had gained.”

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Posted 6 years ago

Hi Noel, thank you for this feedback. You have expressed some failing with the software, and I’ve checked with the client service team, and we don’t have any open tickets with your organisation. If you could kindly email support (support@commusoft.co.uk) with any issues you have, we would be happy to assist in getting this resolved for you.

Posted 6 years ago

“From day one Jason and commusoft have been excellent. The service they offer is second to none and their software is by far the best I've ever come across and used.”

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Posted 7 years ago

“Commusoft has transformed the logistics side of my business and is now an essential tool in customer management and time saving. Would recommend to anyone except my competitors!”

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Posted 7 years ago

“Brilliant experience so far using Commusoft, really helped get my business organised. I couldn't live without it now.”

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Posted 7 years ago

Commusoft is rated 4.6 based on 27 reviews