One Call Insurance Reviews

4.6 Rating 328,367 Reviews
91 %
of reviewers recommend One Call Insurance
4.6
Based on 328,367 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
97%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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JW5 - very frustrating and long winded chat process. Long wait for chat to connect. The advisor did not appear to know what he was doing. Repeatedly asked me to to upload Licence check code even though I had already done this, as well as requesting a screen shot of the code - why should this be necessary??! I wanted to access the policy documents in advance of the inception date to check that all was in order and was told I couldn't do this until the policy started. When disputing this, I was told that I would be able to view the policy doc and schedule within the next 12 hours - let's hope this works! On the plus side, he was polite! I would suggest that further training is needed.
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Posted 1 hour ago
HD2 was very helpful today and managed to arrange my car insurance renewal premium for a reasonable cost. Thanks.
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Posted 1 hour ago
DA7 was very helpful with my renewal quote - great service :)
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Posted 1 hour ago
I needed to make some changes to my motor insurance policy before I renewed. Leah - LY4 made those changes which resulted in a cheaper renewal price. Very happy with the renewal quote which included free breakdown and motor legal service and with the service LY4 provided.
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Posted 1 hour ago
SH2 was very professional and very helpful
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Posted 1 hour ago
Quick and easy
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Posted 2 hours ago
KR2 Was very helpful got me an excellent price on my car insurance. Excellent customer service
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Posted 2 hours ago
Massive THANKS today to SL9 who provided an efficient prompt timely service chat on queries on Motor Insurance everything sorted answered in a timely knowledgeable manner. So saved me precious time! Excellent Service with chat agent SL9 Thank you
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Posted 2 hours ago
HD2 was extremely helpful with my renewal. Made the process very simple. Thank you Harry.
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Posted 2 hours ago
Quick to answer.JA7 was very helpful polite and friendly. Very competitive privé.thanks very much.will definitely recommend to friends
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Posted 2 hours ago
Aga was most helpful in sorting out my problem, quick and efficient. Thank you
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Posted 2 hours ago
Excellent service from ET3 , efficient and knowledgeable , offered good advice and resolved my issue
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Posted 2 hours ago
AT7 you were helpful, efficient and it was easier than I thought. I still wish people actually spoke: talked on the phone though 😁
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Posted 2 hours ago
Chatted with ET3 today concerning my renewal it was a lot higher in price than expected. ET3 reviewed my policy thoroughly and managed to find some saving that worked for me. ET3 is a very professional and knowledgeable customer service adviser .
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Posted 2 hours ago
Quick and efficient service
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Posted 2 hours ago
Your chat agent SH2 (Saffron H.) was very patient with all my questions and answered them competently and very politely. Many thanks for that. With my regards, Mac.
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Posted 2 hours ago
Katie H was a huge help today.
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Posted 2 hours ago
Cm2 made me happy by helping to reduce my car insurance
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Posted 2 hours ago
Live chat with Kelsey (KR2) Extremely helpful and knowledgeable, excellent customer service. Took a while for live chat to connect but this is no reflection on the operator.
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Posted 2 hours ago
I had an online chat with ea9-Aga to change my policy to add my daughter but was unsuccessful so Aga was extremely helpful and opened another policy that catered my needs. I was also very happy with the price of the new policy a lot better than expected.
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Posted 3 hours ago
One Call Insurance is rated 4.6 based on 328,367 reviews