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One Call Insurance Reviews

4.6 Rating 331,599 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 331,599 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

One Call Insurance 5 star review on 8th March 2024

One Call Insurance 5 star review on 5th March 2024

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One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can’t speak to somebody unless it’s a claim. Live chat this isn’t good enough! My insurance went up by a silly amount of money. Overall it looks good but it isn’t.”

Posted 3 weeks ago

“JW5 - very frustrating and long winded chat process. Long wait for chat to connect. The advisor did not appear to know what he was doing. Repeatedly asked me to to upload Licence check code even though I had already done this, as well as requesting a screen shot of the code - why should this be necessary??! I wanted to access the policy documents in advance of the inception date to check that all was in order and was told I couldn't do this until the policy started. When disputing this, I was told that I would be able to view the policy doc and schedule within the next 12 hours - let's hope this works! On the plus side, he was polite! I would suggest that further training is needed.”

Posted 3 weeks ago

“Took ages to answer on line chat call was unable to access on line facility very poor access to anything”

Posted 3 weeks ago

“I was happy with the new renewal price that Carl CV7 gave me, but the wait time on the phone was a joke, i managed to have a bath a shave and cut the grass, SO NOT BEST PLEASED.”

Posted 3 weeks ago

“The call handler was very helpful. However, the time it took to answer the call was atrocious. I tried calling yesterday but had to give up after being on hold 50 mins. I was on hold for another 50mins today before call was answered.”

Posted 4 weeks ago

“The policy itself is fine, but the company tried to charge me an extra £27.99 as a 'recurrant transaction' which was not authorised by me! I saw the extra charge, contacted them and cancelled the unauthorised 'legal cover' and as I did so within the 14 day 'cooling off period' this was cancelled without charge. BEWARE!!”

Posted 4 weeks ago

“as I can not find my previous review to change from a one star, rating upgraded by one star as they refunded my setup fee as a goodwill gesture. I had the policy less than 7 days and was not active but they were going to charge my account that money. As explained above they have refunded that charge also along with the full premium but it did a one star review to get it to happen. warning read the really fine print VERY carefully.”

Posted 4 weeks ago

“Was going to cancel due to extra cost incurred. Went on portal to chat due to phone queue and became number 19 (short cut?). Whilst waiting got several quotes from other companies. Finally when my chat conversation I was then asked various other questions taking another 30 minutes by BB3 who eventually who gave me another quote £40 cheaper and similar to other companies. When I got this quote I then lost the connection on the cloud. Therefore I gave up. However BB3 telephoned me 15 minutes later and I agreed to renew at that price. Next year if the quote goes up exponentially I will not be responding in the same manner, I will go somewhere else and deleting my card details not spending 2 hours of my life dealing with you!”

Posted 4 weeks ago

“unfortunately the agent was unable to give any explanation of why my premium has gone up from £472 to £700 [50%] although nothing has changed.”

Posted 1 month ago

“no, I was very happy with my live chat with CJ3, 5 out of 5. ( I pressed "difficult" in mistake)”

Posted 1 month ago

“I wishto discuss my insurance but there is no phone number to do this on.”

Posted 1 month ago

“Prices not always competitive. Web site/portal not easy to navigate. Verbal communication poor and gabbled”

Posted 1 month ago

“I have been requested to upload NCB documents, this was uploaded one week ago but I didn't receive an acknowledgement e mail, document resent again without result. Document sent again yesterday without response and today I have received an e mail regarding need to forward NCB document. I am unable to speak to anyone and need to be advised of what action to take.”

Posted 1 month ago

“Insuring my previous car last December with One Call was straightforward. Unfortunately I changed cars from a 2005 Jazz to a 2018 Jazz after 6 weeks and the extra charge seemed excessive. All I wanted to know was whether this was the premium for the new car plus mid-term adjustment fee, and confirmation that One Call did not offer a refund after a very short period of insurance on my previous car (as some insurers do). Online chat couldn't answer, suggested I register a complaint (by post) even if it was just a query about the current premium for a 2018 Jazz. Complaints said I had to ask Online chat. (Pointless). The answer to a second letter to Complaints told me again what the penalty for a MTA was, and that I shouldn't bother going to the Ombudsman (which I'd never suggested). I still don't have the simple information I asked for - whether One Call offered refunds or not, as this is not clear from the documentation.”

Posted 1 month ago

“The renewal process is expensive, as unclear and I think that, trying to get hold of anyone to talk to is a nightmare. ONE CALL certainly isn't a one call, sorts it out, process. I'm going with a different company that has a dedicated call centre and customer network.”

Posted 1 month ago

“It's not so much the operator, its the process. I'm quoted via renewal £143, after answering all the questions that you already know the answers to (it's a renewal after all with no changes) you suddenly offer a £42 discount. Was the original quote a rip off? Although you're now the cheapest, i'm not sure I want to continue with a company that uses these methods”

Posted 1 month ago

“can not speak to anyone over the phone. the on line advisor gave me the wrong information re getting in tough with insurance company aeigis.”

Posted 1 month ago

“Agent HMB was very good but I would not recommend One Call Insurance. Not only have their premiums increased by a huge amount in the last year. but it's now no longer possible to speak to anyone on the phone as the phone lines seem to have been closed. The live chat often doesn't work or has a long wait.”

Posted 1 month ago

“I took out a policy with One Call but when the documents arrived there were a number of incorrect pieces of information on my statement of fact. I contacted the cusotmer services team who made ammendments to the policy for me. Sadly they did not get amend it correctly so i had to contact again the next day. The amendments then cost me another £23 as they stated they were changes!!! they were not changes they were incorrect. I do have One Call insurance on my wifes car but i will not use them again for either in the furture.”

Posted 1 month ago

“Not helpful at all”

Posted 1 month ago

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One Call Insurance is rated 4.6 based on 331,599 reviews