Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

One Call Insurance Reviews

4.6 Rating 331,457 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 331,457 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

One Call Insurance 5 star review on 8th March 2024

One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with sending my Proof of “No Claims Bonus” the cancellation letter from my previous insurer was not sufficient proof and was an incorrect format, which I didn’t understand! After speaking with Rylie, the issue was resolved, I had to contact my previous insurer who subsequently sent me an acceptable ncb, which I forwarded on my One Call portal.”

Posted 1 week ago

“So frustrating no being able to just phone and talk but once connected to chat id7 was really helpful and sorted issue quickly”

Posted 1 week ago

“PP1 Was helpful but i would of liked to speak to someone by telephone, disappionted i didn't , live chat is not good, will not renew my policy.”

Posted 2 weeks ago

“JC1 very helpful and clear communication”

Posted 2 weeks ago

“AR6 was pleasant on the chat line...but couldn't give me a better quote and gave me a telephone number which, frankly I'm dreading ringing because I know now it will take forever to be connected! I tried half the afternoon to find a relevant telephone number for One Call Insurance myself and failed miserably. As a customer who (at the moment) has both car and home insurance with yourselves, a far better service would be provided by being able to speak to someone properly, rather than going backwards and forwards via a keyboard!”

Posted 2 weeks ago

“Courtney was extremely helpful and efficient and sorted my issue quickly so I could access my insurance certificate documents”

Posted 2 weeks ago

“I was shocked to read that my renewal was approximately 2.5 times more expensive than what I paid last year, despite not making a claim for almost 3 years and being a long time customer. Thankfully after live chatting with representative JC5 a much more reasonable and sensible quote was provided to account for the industries claims that all their costs are up, despite lower inflation (well according to the government and media) and the end of the supply chain issues of the past. Anyway faith restored somewhat with One Call and worth contacting them should you also be surprised by any sky high renewal quote.”

Posted 2 weeks ago

“advisor JH2 gave helpful advice quickly but this fault should never have been raised. seems the tracker was ok anyway”

Posted 2 weeks ago

“Excellent service once I got around to finding what to do online. I was frozen on screen several times and it hasn't been easy contacting a live chat agent. However, once contact was made I managed to obtain some advice. Regards, Trevor”

Posted 2 weeks ago

“The operator was as expected trying to keep the policy open. The costs were ridiculous and no phone line to speak with anyone, not good! Also why put telephone in this review when you’ve closed down!”

Posted 2 weeks ago

“Received very good customer service from Leah about home insurance renewal. Our renewal quote was almost 82% more than last year, which was rediculous. Sensible renewal quotes to current customers would I'm sure prevent most loyal customers from new searchs to beat unnecessary inflated price rises. My new quote with Leahs intervention, was more exceptable preventing myself to renew elsewhere. Think about this skewed policy you have, for all your customers, now and in the future.”

Posted 2 weeks ago

“The process is too long winded even though the process is fairly straight forward, however I have no complaints with regards to the communications as such.”

Posted 2 weeks ago

“Disappointed it took 45mins to cancel my policy. Once connected to the operator very professional and friendly service”

Posted 2 weeks ago

“After trying both phone and live chat services over last three days unsuccessfully, I managed to get to talk to someone today.She managed to find a cheaper rate for my renewal.”

Posted 2 weeks ago

“GG1 was very helpful, even though she was unable to insure my n ew car for me but my contact with her followed a long on line session trying to use your portal. I am very familiar with computer systems, having owned a computer (such as it was) since 1979. I can safely say that the system I have experienced today is the most counter intuitive one I have ever encountered.”

Posted 2 weeks ago

“Phone wait time was quite long. Once connected though, advisor was knowledgeable and professional. Advisor said I would hear a message at the end which I had to listen to as it formed payment if the terms and conditions but no message played.”

Posted 2 weeks ago

“Hi vh3 thank you for your advice on my renewal of insurance cover.You were very polite and informative.. and no pressure I hope one call gives you a big bonus.”

Posted 3 weeks ago

“Thank you ji9 (Jake) for sorting my car ins,very clear and easy to talk to.”

Posted 3 weeks ago

“ET3 was really, really helpful after I had been misinformed and then completely aired by Umar T. I got great service from ET3 in the end but generally was really not impressed to get a significant increase on my renewal quote which was immediately discounted when I found a better deal elsewhere. This is not how to treat customers. I think One Call offer a great service and we love that it is from Donnie but I have spent hours this afternoon to sort out my renewal which is just not helpful. Got there in the end”

Posted 3 weeks ago

“I would give Sean C 5 out of 5 for his service but One Call itself 1 out of 5. How hard is it to do a simple thing like contact with a question that isn't on any list, I couldn't telephone, email or live chat as I was 20+ in a list whenever I went back on it. As a brand new customer I am not impressed.”

Posted 3 weeks ago

«
1
2
3
4
5
»

One Call Insurance is rated 4.6 based on 331,457 reviews