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One Call Insurance Reviews

4.6 Rating 331,024 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 331,024 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

One Call Insurance 5 star review on 8th March 2024

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One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 45 min wait on phone agent handled renewal reduction efficiently but still 22% increase on last year. 4 star for agent, 3 stars for telephone wait”

Posted 3 weeks ago

“I hate that you can’t just call and speak to someone it’s taken me 3 days to sort it outb”

Posted 3 weeks ago

“Quick and easy with quality information”

Posted 3 weeks ago

“SM2 was very helpful but it took over half an hour to actually commence the chat. I would much prefer to speak to someone”

Posted 3 weeks ago

“I contacted your Live Chat tonight with an issue regarding my car insurance. I was assisted by Karly, code KS8, who answered all the questions I had and put my mind at ease. Thank you again Karly and One Call Insurance Live Chat.”

Posted 3 weeks ago

“On line service rubbish but the person I spoke to, IT6, was very helpful”

Posted 3 weeks ago

“Efficient service. Disappointing decision to give no refund when cancelling my insurance.”

Posted 3 weeks ago

“rw2 - good service, stayed online and completed task efficiently once I finally got to converse with her (4 stars for rw 2). Not happy with the general process as I selected what I wanted to do and it took me to the wrong portal and then I got timed out even though I was waiting for the operator to get back to me. It took me over 3 hours to sort what I wanted (2 stars for general onecall chat process).”

Posted 3 weeks ago

“JW5 was very helpful and resolved my problems . However I do believe that the company as a whole could review is communication with is customers there is no where that i can see obvious on the portal for the online chat room”

Posted 3 weeks ago

“Not pleased that they tried to DOUBLE my premium but eventually came to an agreement. Lady very helpful and polite.”

Posted 3 weeks ago

“The reason why I only gave a free. It is hard to get onto your systems to talk to anyone. And as you have on your books, KGM who gave no money back when you cancel, only after a month the person who helped me name was Perry and he was very helpful”

Posted 3 weeks ago

“I spoke to amazing lady called Lauren, she was so patient, nothing was to much trouble, I was so stressed but she explained things so clearly it calmed me down.”

Posted 3 weeks ago

“Press one for a call back . That's a waist of time ? .. Finally got through not very Customer Service friendly”

Posted 3 weeks ago

“Long wait on hold. Operator very good.”

Posted 3 weeks ago

“I have been a customer of One Call Insurance for several years as I have been satisfied with the price and terms of my car insurance. However, this year my renewal reminder came once only by email and, as I was busy, I didn't check it until today (26th March). I was horrified to find that my quote was 54% more than last year. I did an online comparison and found a cheaper quote elsewhere, so began a web chat to query and probably cancel my renewal with One Call. I had to wait half an hour to chat to Leah and she then took over 45 minutes to give me a revised quote. I had to wait for several minutes between replies from Leah. It was very frustrating. Leah eventually gave me a better quote, which I accepted. However, it was never explained to me why the price had increased so much and why my first quote didn't give me any discount as had happened previously. I ended up feeling very dissatisfied with the whole renewal process.”

Posted 3 weeks ago

“Very high even extortionate renewal quotes with 90% increase!!!! Good quality service from ET3 however.”

Posted 3 weeks ago

“Whereas SM2 did a fine job on line....I really find it difficult not to be able to PHONE AND SPEAK TO SOMEONE. First time round I got to number 4 in the chat queue and the chat page just went blank. So second time around I ended up at number 10 in the queue.. but finally SM2 helped to resolve the reason I was contacting them for..”

Posted 3 weeks ago

“I hate c hat window”

Posted 3 weeks ago

“The service is okay, having an actual email address or phone number to call would be great because most people like myself don’t or wont understand what some things mean and having a person to call and talk to would make things so much more helpful. The chat room is fine its just hard to get things across and takes a while as well as some people don’t have the time to sit and wait on their phone for things to happen.”

Posted 3 weeks ago

“JH7 was helpful today although their claims team was not helpful dealing with an incident and not fighting to get my vehicle fixed by the third party.”

Posted 3 weeks ago

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One Call Insurance is rated 4.6 based on 331,024 reviews