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One Call Insurance Reviews

4.6 Rating 330,956 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 330,956 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

One Call Insurance 5 star review on 8th March 2024

One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, easy to understand and very prompt with needs and no pushy sales talk.”

Posted 1 month ago

“SL9 - Very helpful today as I needed to change the date on the changeover of insurance when receiving a new car.”

Posted 1 month ago

“Very poor service. Tried to update my policy and add a driver after filling in forms. Had to go on live chat then to be told I could not do it but I could cancel my policy and start another one also was timed out twice so I had to put everything back in again, so not the best experience”

Posted 1 month ago

“The chat agent was Ok and helpful. However, not being able to make a quick phone call to speak to someone is pity full. Waiting 30-40 mins to speak to a chat agent, and then taking 20 minutes to change my additional drivers surname and a charge of 4.99 leaves bitter sweet taste in my mouth. Poor service. NOT CHAT AGENTS FAULT!”

Posted 2 months ago

“Nicole was very helpful Her advice help us and give us a proper idea We are grateful to Nikole”

Posted 2 months ago

“A bit scary, having to fit a device to measure miles accummulated.”

Posted 2 months ago

“BG3 (BETHANY) was very helpful but the system itself is so slow, you can't apparently call them it's all done over life chat, 1 hour and 15 minutes to change insurance over and add an additional driver 🤯”

Posted 2 months ago

“Your representative was great he answered all my questions, but a bit disappointed as money was taken from my PayPal account after I already paid my car insurance in January”

Posted 2 months ago

“Had to use your chat for payment, online form payment options failed as not browser compatible with apple safari, chat help holly was fantastic, 5 stars for hm8 but 2 stars for your portal”

Posted 2 months ago

“Initially I couldn't get the payment to pay the quotation through,d so I had computer notes to a department , but they eventually passed me to a department after I couldn't explain their questions about my computer which they asked could possibly be the trouble that I was having - but I do not know any computer names etc, only how to work them. I am now told that I had to make myself a phonecall to another department . And I talked to a real person, who was very calm with me and helpful for a long time as I asked quite lot of questions ( the quality of the phone was braking down now and again which held things up ). I do not know this man I talked to, but I thank him very much for getting a new quote for me which I accepted. - he then passed me to the " Finance Department ? "- there was then a silence ,and then an electric voice (not a person ) asked me to give " my "extension number "first - but I asked about 3 times with no luck to get a definition of what I was supposed of supplying, and then the connection went dead. - I waited for at least 15 miutes incase there was a connection eventually connecting to me, but this did not happen. Then , out of pannic I went back to my original quote and re-did my code and that the "little Barclays machine " that it gave a code which I then used it , and it then quickly said that the money had gone through - I was surprised after the long time I had taken going nowhere. I now have an email saying that that my payment has gone through & that the documents will be in the "cusomers portal", soon. I am writing at length so that you can feel how frustrated in the time I had been in trying to pay for an issurance quote of a car. Again I would say that the man I spoke to at length was very helpful and calm, and I thought that when he explained that he would now pass to the "Finances Dep't " I am feeling calmer myself now - I trust that you understand that what one of (your millions) customers has had to make this lengthy bad experience - I trust that you understand.”

Posted 2 months ago

“No help att all”

Posted 2 months ago

“Only use this company for car insurance if you are happy to ONLY deal with people via online chat - even that involves long queues. There's a phone number to report a claim but thereafter EVERYTHING has to be done via online chat”

Posted 2 months ago

“I have just bought car insurance which should start on the 18/02/2024 . I already know that I will not be renewing in twelve months time . I would have preferred to have spoken to someone before buying . I feel cheated and conned .”

Posted 2 months ago

“J11 was fantastic if it was not for him I would have cancelled my policy He took the trouble to sort my no claims document for me when all others were rejecting it and making life as hard as possible. J11 went up and beyond”

Posted 2 months ago

“I am 54 yrs old - found it hard to cancel my policy online opposed to speaking to someone. As a result paid for 1 months insurance plus cancellation fee of £64.64.”

Posted 2 months ago

“3 hours to get served is a disgrace Phone number no longer operating with a message advising no longer available Disgracefull”

Posted 2 months ago

“Over the found things a lot better by talking to someone on the phone about my policy instead of having to go online it would have been a lot quicker”

Posted 2 months ago

“Took me all afternoon to get my issue sorted…eventually I got through to a guy called Marshall..who was helpful…I have been a customer for many years..but I feel that your decision to remove the option of talking to someone in person by telephone is really disappointing. A telephone option is only available if you are making a claim or breakdown. I am sure you will be alienating many prospective customers by only offering an internet option rather than providing a choice. Thank you”

Posted 2 months ago

“I tried to call ‘one call’ to be told I was unable to speak to an adviser and to use the chat service. I wanted to cancel the renewal of my policy. I have not received d as my confirmation of this and find this service long winded and not supporting customers.”

Posted 2 months ago

“Telling me they were cancelling my Insurance, when it was paid, bad service most probably will look for another Insurance firm next year.”

Posted 2 months ago

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One Call Insurance is rated 4.6 based on 330,956 reviews