One Call Insurance Reviews

4.6 Rating 328,229 Reviews
91 %
of reviewers recommend One Call Insurance
4.6
Based on 328,229 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
97%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Yeah it we’re alright, helpful but couldn’t do more due to insurance set up
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Posted 1 week ago
I have recently switched my current account to a new bank using the automated switching service. All other Direct Debits (I have many) have transferred painlessly, but One Call did not moved to my new account and I recieved an e-mail and a paper letter telling me that my montly payment had failed and I needed to take steps to keep my car insurance in place. I made a one-off payment to make sure my insurance continued, but I could not see a way to make a permanent update. A few days later I got a call from Riley who was very helpful. He explained that making a one-off payment from a different bank would cause future monthly payments to be taken from that account. It was good to know that I did not need to do anything else, although not intuitive that a "one-off" payment would switch my regular account on a recurring basis. Anyway, all sorted out now.
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Posted 1 week ago
I was not happy with not being able to call the company. However I went on live chat and cb7 was the most helpful person at one call
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Posted 1 week ago
Never made a claim so can’t rate the company but Bethany on online chat was the archetype professional and someone who sets a very good standard for customer service. Please thank her from me
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Posted 2 weeks ago
No one to talk to if a problem or query ….
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Posted 2 weeks ago
The advisor Perry did his very best help me. Unfortunately he could not fulfil my request and not to his own fault.. It would really help if when I try to phone One Call that I could talk to an actual human or be able to email at least. I am hoping for a call back tomorrow. The portal was not helpful at all in this case and once again it was not the phone advisors fault.
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Posted 2 weeks ago
Would like to thank Abbey ar3 for making the change to my moter policy so easy.
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Posted 2 weeks ago
No help whatsoever. Asked for caravan insurance he said you don’t do it, in other words he could not be bothered.
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Posted 2 weeks ago
Price was good
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Posted 2 weeks ago
Quick response
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Posted 2 weeks ago
i CAN ONLY WRITE A REVIEW WHEN I HAVE MADE A CLAIM UNTIL THEN THER IS NO POINT
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Posted 2 weeks ago
After spending 3 hours trying to cancel my insurance policy on the app I was beginning to give up hope I was given the run around so I tried again today and got though to a lovely person who did it right away
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Posted 2 weeks ago
I received a renewal price with was just far too high. HS1 reduced the costs for me. Shame One Call just send out renewals with price increases that are not necessary in the hope that the customers will not challenge the price!
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Posted 2 weeks ago
Still waiting for Schedule of Insurance!
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Posted 2 weeks ago
The guy I dealt with in the online chat was very good. However, I had a complicated question and it was a pain not being able to speak with one call on the telephone. Please set up a phone number as not all questions are easy to deal with using online chat.
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Posted 2 weeks ago
awkward to get information, would like to speak to a human being.
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Posted 2 weeks ago
I went on the portal to make changes on my policy and after I filled all the info I had to then speak to advisor and repeat the process all over again. The prtal is a waste of time but the advisor YD2 was very good.
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Posted 2 weeks ago
Had to wait quite some time before I got my answer to a simple query
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Posted 2 weeks ago
Said wile I was bying the insurance it wasn't essential for my driving licence number but letter in the post in 5 days saying their going to cancel my insurance without licence number couldn't get through so had to use the chat format still took over 30 minutes just to check my licence number then wanted more and more details lost over 2 hours of work not happy
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Posted 2 weeks ago
JC1 One was efficient answering my query but was pushing for me to upgrade for more money! If I had wanted this Would have asked!
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Posted 2 weeks ago
One Call Insurance is rated 4.6 based on 328,229 reviews