One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 381,505 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,505 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really don’t like live chats but the process with assistant AT7 was strait forward and didn’t take to long. Please read the small print as you will be charged for cancelling an insurance policy even within the first 14 days.”

Helpful Report

Posted 10 months ago

“I have to say that I would prefer to be able to speak to an adviser in person than use the portal or "live chat". When my renewal documents came they contained a phone I could use if I wanted to speak to someone about my policy- I was about to buy a new car and wanted some help/advice on how to change my policy but found that each time I tried the number ( 01302564527) a recorded message said the line was closed; No times of availability were given so I assume the line is no longer available. The only other numbers I could find were for claims or breakdown. I appreciate that the use of the website or portal keep your costs down (and, therefore, ours) but people over a certain age do not find them easy to use. When I phoned inJune to renew my policy the adviser was extremely helpful but my experience on Wednesday was not as satisfactory. Finally, I asked if could be sent a paper copy of my new policy and was told It would be sent to the portal- I'm of an age where I prefer A paper copy. Was I speaking to a bot? I apologise if that was not the case but the nature of the responses gave me that impression. Thank you.”

Helpful Report

Posted 10 months ago

“Just visited online chat for an ask whether anything could be done with my renewal quote that was an increase of 43% ? And me being a loyal customer and not really wanting to move insurers and all the hassle involved... JF3 advisor said would requote to see if any different, however what I thought would be a quick process took over an hour and price no different at the end. Was a long frustrating chat to be honest and of no benefit ☹️”

Helpful Report

Posted 10 months ago

“ji1 helpful and responsive but didn't like the fact they were required to try and sell me more options than I asked for. Guess that's company policy”

Helpful Report

Posted 10 months ago

“Online chat got everything sorted”

Helpful Report

Posted 10 months ago

“Spoke to call handler KT1, she was very friendly, professional and polite and best of all helpful, made the process a lot easier when you speak to such a helpful and knowledgeable person. Thank you Although this is nothing about the call handler but requested call backs which never happened and it took me all day to get through to One Call.”

Helpful Report

Posted 10 months ago

“I already have 2 policies with One Call, was extremely happy and have recommended them in the past... but I have never needed to use Customer Services. The process was a little clunky and ironically for a company with 'call' in the name of the business, I could only 'type' not talk. I have bought a new vehicle but my old one has not yet sold, it's very common and many insurers offer a simple temporary solution. The operator sent me a link to get a fresh quote from a temporary insurer but when I pointed out that they didnt cover motorcycles, she replied that she was sure they would and if not, I'd have to search online. She was wrong, they didn't cover bikes and not only is It poor that the company doesnt provide for this common crossover, it's worse that the operator had no clue. I have changed one policy to the new vehicle because I need to use it, but my old vehicle (still worth £10k) is currently sitting uninsured.”

Helpful Report

Posted 10 months ago

“JC3 was very good and answered all my questions, although it would be better if it was possible to speak to a staff member instead of live chat”

Helpful Report

Posted 10 months ago

“Not to happy not being able to talk with your company. Live chat, if that is actually a person I was chatting to, was fine.”

Helpful Report

Posted 10 months ago

“TD was very helpful and explained everything”

Helpful Report

Posted 10 months ago

“MG9 was very helpful but it was an extremely painful process to add an additional driver for 48 hours. The portal will only allow you to add an additional driver for the remainder of the policy. I completed all the information about the additional driver before joining the live chat I then had to complete exactly the same information once the live chat started which was very frustrating. While I was waiting for the quote MG9 kept trying to sell me additional services/cover. By this time I had been on the live chat for at least 30 mins and just wanted to sort out the additional driver which I had been trying to do for over a week.”

Helpful Report

Posted 10 months ago

“The online operator (LD7) was friendly and efficient. The process of changing the policy was lengthy and took about a hour. An actual conversation would have been quicker and the inability to speak to a human was frustrating. Consequently I won’t be renewing with the company.”

Helpful Report

Posted 10 months ago

“I up dated my vehicle type & reg on the portal and was charged. I received an email thanking me for the payment but the details were NOT updated. I effectively had no insurance on my new car!!! It took me 2 hours to find and enter the online chat, which was very infuriating!! When I eventually got in, FP2 was my operator, and she was very helpful and polite. The way she handled my situation stopped me thinking of cancelling my policy altogether. Thank you FP2.”

Helpful Report

Posted 10 months ago

“Unfortunately I find not having a phone number to call very frustrating am a pensioner with no computer ability luckily my wife was on hand to type in details for me but situation not really resolved on chat as couldn’t really describe what was happening.”

Helpful Report

Posted 10 months ago

“Ok but felt it was a bit hurried”

Helpful Report

Posted 10 months ago

“When I eventually got through after being cut off twice, HMB was very helpful. Got the changes done without any problems”

Helpful Report

Posted 10 months ago

“Yes good for number but lady on over end said could not hear me will try again if no joy just need to go else were”

Helpful Report

Posted 10 months ago

“Would have been nice to actually speak to someone but was quick and easy to cancel policy via the live chat. Thought they might of gave a little refund as I paid in full, but they didn’t. Even tho I took a new policy out on my new van. Little bit greedy in my eyes.”

Helpful Report

Posted 10 months ago

“Replies between questions take too long. I was on the chat for over 3/4 hour just to add one small detail. Abby AP7”

Helpful Report

Posted 10 months ago

“Very happy with the person on the chat Td2. Not so happy with one call Maybe I’m old but I want to speak to someone not sit hear pressing buttons I have another policy with them and I will be moving it when up for renewal as I really don’t like sitting pressing buttons”

Helpful Report

Posted 10 months ago

One Call Insurance is rated 4.6 based on 381,505 reviews