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One Call Insurance Reviews

4.6 Rating 331,520 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 331,520 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

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One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to call ‘one call’ to be told I was unable to speak to an adviser and to use the chat service. I wanted to cancel the renewal of my policy. I have not received d as my confirmation of this and find this service long winded and not supporting customers.”

Posted 2 months ago

“Telling me they were cancelling my Insurance, when it was paid, bad service most probably will look for another Insurance firm next year.”

Posted 2 months ago

“It is a bit of a job to say nice things about one call when you have deducted £570 mistakenly from our account. Luckily for us we noticed this.”

Posted 2 months ago

“Tried to get quote on line?was unable to do so,called and asked to speak to someone told I was not able to all online?Was on live talk ,then was put on timeout, had to call back again ,explained what happened and was told to go online,will be cancelling my car insurance”

Posted 2 months ago

“I would like to say that operator AW4 was absolutely brilliant and helped resolve my issue. However the increase of nearly 200 premium is why I have given a 2 star review”

Posted 2 months ago

“No one to contact or email about an issue Not happy at all”

Posted 2 months ago

“Bethany, try charging me over £600 to cancel my insurance by making out I’ve filed a claim. which is not true, as I made a claim direct through the other insurance company direct which took for liability for the incident that happened.”

Posted 3 months ago

“I had great difficulty in finding how to communicate a problem with logging on to the Portal, but once finding how to access a person, be it by text, I got through to Tia M (Td2), I presume "She" was extremely helpful and sorted the problem. AND I still cannot get access to my insurance documents”

Posted 3 months ago

“It took me nearly 1 hour to change my policy beacause of this online chat service”

Posted 3 months ago

“There is no option to speak to anyone by phone about policy amendments. The portal directs you to an online chat service which is really slow. I've spent nearly an hour on the chat service which had it been by phone, would likely have been 10 minutes max. Poor customer service by the company.”

Posted 3 months ago

“Getting anybody to answer by any means was terrible,but once achieved service was good”

Posted 3 months ago

“Unhelpful. My excess was incorrect with the insuer, and refused to contact them told to sort it out with the insuer. I have been with one call for several years and will be looking for another insuer on renewal”

Posted 3 months ago

“Found it difficult for them to understand that I wanted themto explore a different underwriter with charging me a cancellation fee onthe original policy. Faceless and voiceless interaction via webchat does not help this process in my view”

Posted 3 months ago

“We took insurance out on the morning of the 15th January we needed cover that day as we had bought a van and traveled to collect it. The process of trying to access my portal acount was difficult and still is, it doesn’t recognise my details passwords etc. Have to access through guest link. Waited 25 mins to talk through live chat as the company is online only. Was told some one would email to insure us immediately no email came or any contact and rather than be stranded in Glossop we had to take out additional 1 day insurance with another company costing us £30 to get us back home to whitchutch. Not a happy customer. Also the system still won’t accept my details and password to sign in. Quit infuriating am thinking of canceling. I have contacted company today to change some details such as correct name extra.”

Posted 3 months ago

“I spoke to a staff member via Live Chat and informed them I did not want to renew my policy with them and lo and behold they went ahead and renew the policy. Again I spoke to another staff member and asked why they've renewed my policy when I said not to. I was informed that the money would be refunded to my credit card in 3 to 5 days. Today I check my credit card account, and realised that they have deducted £31.11 from the total amount to be refunded. I will never ever use this company again.”

Posted 3 months ago

“Great service from AR5, however waiting 30 mins to actually talk to someone on live chat is really poor, not to be able to actually pick the phone up and talk to someone is equally as poor. If I choose to use live chat and have the operator dealing with multiple other people at the same time as me should be a choice, however, equally so, if I want sole personal attention actually talking to someone on a phone that should also be a choice but it seems impossible to find a phone number on line unless you have been involved in an accident or broken down, which I hadn’t.”

Posted 3 months ago

“The "Chat" person did a good job, five stars for them. BUT the phone lines say they are closed (not according to the hours in my policy renewal letter) and once logged into the portal, it says I can't make changes there - use the online chat. For which there is an additional charge!”

Posted 3 months ago

“Too difficult to contact and make changes. I don’t find you helpful.”

Posted 3 months ago

“I was sent a renewal quote at over 90% my current quote. I would expect 30%, even 40% increase given rising costs - but 90%! No changes except it was one year on. I did the online chat and got it reduced by lowering vehicle value and mileage, but it's still 60% more than current. Worse, my portal did not - as far as I could tell trawling through it - show my current premium, so I had to check my bank statement to find out what my premium is and to work out how much it had increased. Together, these are appalling practices which assume customers will just let the auto renew tick over at an inflated price, and impacts people who do not have the knowledge, confidence or ability to challenge it. I fedback this directly to the chat assistant and the stock answer was to write a review. So here it is. Beware the auto renewal and always ask for a better price.”

Posted 3 months ago

“Very unhappy because like Angela Moore I made an enquiry about to see if a window bracket was covered on under the policy The underwriters said to me it’s not worth claiming as the excess is more than getting it done myself. How right they were and I was grateful for the advice. However, it was quietly one call still put my policy price up £250 just by a simple enquiry, and no claims ever made I have spoken to the underwriters about this, and they said there’s nothing to do with us it’s to do with One Call The underwriters said the old enquiries, even if it’s to confirm, they have the correct address will be marked as an enquiry only One Call don’t see it that way”

Posted 3 months ago

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One Call Insurance is rated 4.6 based on 331,520 reviews