One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 381,505 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,505 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lu2 took a while before appearing on the chat. Provided the information I require although did send me responses to another enquiry that lu2 was working on while working on mine which caused some confusion. Ultimately resolved my query successfully.”

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Posted 7 months ago

“served by LJ2 agent. Happy with final renewal cost. But the shady practice of inflating the automatic renewal by £50, so I then shop around for a cheaper quote elsewhere, found one £80 lower, to then be offered a far lower price when I go to cancel, just leaves me with lost time. Just send an honest renewal quote in the first place and stop wasting our time. LJ2 agent was helpful at least.”

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Posted 7 months ago

“JH7 responded to my call and was very helpful efficient throughout. Made my query very easy. Thankyou”

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Posted 7 months ago

“very helpful GG1”

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Posted 8 months ago

“FP2 was very helpful and got my request dealt with quickly and efficiently. The only reason I didn't give 5 stars was that I was not particularly pleased at having to pay an Administration Fee for making a change I could not have done through the portal.”

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Posted 8 months ago

“Do not like portal not clear easier to take with someone”

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Posted 8 months ago

“I’ve been with One Call insurance for a number of years. I’ve had good service and the portal is easy to use.”

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Posted 8 months ago

“Spoke to insurance sm2 in chat very helpful company really gd highly recommend”

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Posted 8 months ago

“They explained everything, and the operator did all that he could and I am happy with the fact they have given me bit more time to pay, only thing not happy with is that to change address costs £39 and then if you spread this payment they charge you another £12% interest and my original policy was only £11 a month and I chose this policy because it was low cost, if a change of details is £39 you lose any savings going for the lower monthly charge.”

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Posted 8 months ago

“Chat portal is very slow compared to speaking with someone. Got my issue sorted, but paid more than I wanted as I was locked in to my policy to a certain extent. Unlikely to be renewing in 12 months time. JW5 helped me on the chat”

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Posted 8 months ago

“After being told that I was insured on Saturday then to receive a text message on Monday at 10:30 in the morning to say I'm not I wasn't too happy going onto your live chat. I spoke with WP1 who was very helpful and sorted it out so thank you to WP1, I'm only giving three star rating due to the hassle that has given me. If it was for WP1 they would get ⭐️⭐️⭐️⭐️⭐️”

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Posted 8 months ago

“I have had to cancel my insurance as I no longer have the car. I dislike live chats but LB4 made it easy. Thank you as I now feel more competent it I need to do live chat again.”

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Posted 8 months ago

“SK3 very helpful”

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Posted 8 months ago

“No phone number so had to use live chat which was OK but prefer a phone conversation”

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Posted 8 months ago

“The service on live chat was good today by vh3 . But not being ae to speak to a human on the phone is so frustrating. Other times on live chat I've waited in a massive queue and it was slow to talk as the operative was probably speaking to multiple people at once. Add a phone line and it will be good. Also do not send texts to say insurance is cancelled as it can easily be missed . Price was reasonable.”

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Posted 8 months ago

“Had to make changes to my policy soon after taking it out with One Call. This is the first time that I have used this company and I am so impressed with them. Their quote was exactly what I wanted given the age of my car. I liaised with a very charming and helpful customer service assistant, AE9. Very knowledgeable and I was so impressed with her patience. I was left with a warm feeling because of her friendliness and helpfulness. I am also very pleased that I had access to my documents almost immediately . Well done One Call and well done Customer Assistant AE9”

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Posted 8 months ago

“Could be improved! Can't view my policy because my password is not recognised too many passwords to get through, sorry not for me.”

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Posted 8 months ago

“Spent more than 2 hours in contact with your chatline trying to resolve a problem registering my car policy. No resolution yesterday and was cut off at 8pm - your closing time. HOWEVER problem somehow iresolved overnight, so thanks for that, if it was somone on your team.”

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Posted 8 months ago

“Very helpful”

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Posted 8 months ago

“Hi got my renewal thro done the usual check found yours cheaper and better value gone to pay for it and could not pay me renewal twice I was not a happy. So went to the bank hub she done it she got a text which I did not but now I’m happy..”

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Posted 8 months ago

One Call Insurance is rated 4.6 based on 381,505 reviews