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One Call Insurance Reviews

4.6 Rating 330,947 Reviews
91 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 330,947 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
97%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous
Unverified Reviewer
“Charlotte was very professional and friendly. I must say it’s much better to talk to someone rather than chat online.”
Helpful Report
Posted 5 hours ago
Christine Widnell
Unverified Reviewer
“JC5 recalculated my new policy and saved me money, so very pleased. Jack was very helpful and didn't waste time”
Helpful Report
Posted 8 hours ago
Anonymous
Verified Buyer
“I couldn’t fault the service when I needed a NC certificate.But the only fault is you cannot talk to anyone over the phone.I am not particularly savvy on computers but I got there.I just feel an elderly person might struggle if they do not have anyone to help them out”
Helpful Report
Posted 8 hours ago
Robin Filtness
Verified Buyer
“Such a hard job trying to cancel a policy🤷‍♂️ total💩 never again useless”
Helpful Report
Posted 9 hours ago
Ingrida
Verified Reviewer
“Thank you for help with policy amendments. Quick service! Good price! Thanks”
Helpful Report
Posted 9 hours ago
DL-Leeds
Unverified Reviewer
“Mia B (MB1) Was very quick and helpful with my enquiry.”
Helpful Report
Posted 10 hours ago
Graham Steel
Verified Reviewer
“Personal attention from KT1 on the online chat. She dealt with my queries, made the requested amendments, quoted the new price, took the payment. Nice to get it done in a single session. 4* rather than 5* because it felt quite a long wait for each response.”
Helpful Report
Posted 10 hours ago
Terence Horne
Verified Buyer
“Once our conversation started it was a good experience. I must thank SL 29 Sam for the time to change some details on my policy.”
Helpful Report
Posted 10 hours ago
Gordon Stace
Verified Buyer
“CW2 was excellent and I wrote a review accordingly using the link at the end of the chat. The site said they would send me an email to confirm my review but hasn't arrived. Instead I received a text asking me for a review! Appears their agents are better than their IT systems....”
Helpful Report
Posted 10 hours ago
Anonymous
Unverified Reviewer
“I have always found One Call very helpful either on the phone or the chat line. I contacted them by phone and I found customer services very efficient and explained everything clearly.”
Helpful Report
Posted 10 hours ago
Anne-Marie Mcleod
Unverified Reviewer
“KR2 was very helpful and saved me money on my car insurance, they explained everything and I feel content with their service.”
Helpful Report
Posted 10 hours ago
Anonymous
Verified Buyer
“Fantastic service from LD7:)”
Helpful Report
Posted 10 hours ago
Anonymous
Unverified Reviewer
“Hi I did a online chat this evening with Hannah (HS1), she was fantastic in giving me all the information that I needed in regards to me getting a new vehicle. She explained everything very clearly and gave me a really good quote. Thank you Hannah.”
Helpful Report
Posted 10 hours ago
Anonymous
Unverified Reviewer
“Fantastic customer service. Thank you LD7:)”
Helpful Report
Posted 10 hours ago
Anonymous
Unverified Reviewer
“I had a problem with a recent change to my car policy. I had a chat with Lucy LR1 and she was most helpful. She answered by queries very promptly.”
Helpful Report
Posted 10 hours ago
Alison
Unverified Reviewer
“Very user friendly”
Helpful Report
Posted 10 hours ago
G K Phillips
Unverified Reviewer
“Clear and helpful advice and service from LY4 (Leah) thankyou”
Helpful Report
Posted 10 hours ago
Neil Austin
Unverified Reviewer
“Thanks cw2great work just a shame can't talk in person”
Helpful Report
Posted 10 hours ago
Anonymous
Verified Reviewer
“I spoke to a nice gentleman today going by the name of Tom #TM7 he was very helpful and understanding with my query,I originally rang to cancel my insurance as my monthly payments had doubled in price but after explaining to TM7 about the increase he came up with a new renewal price which was very affordable for me so I agreed to stay with One call for another year thanks to TM7.”
Helpful Report
Posted 11 hours ago
Tracy
Unverified Reviewer
“I had found cheaper insurance for my car, but once I had spoken to the call handler IR2, who was extremely helpful and sorted out a cheaper insurance and made sure I was covered for everything I needed, I have decided to remain with One Call Insurance. Very happy with how IR2 helped me and look forward to another year with this insurance company”
Helpful Report
Posted 11 hours ago
One Call Insurance is rated 4.6 based on 330,947 reviews
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