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Coopers Of Stortford Reviews

2.0 Rating 459 Reviews

20 %

of reviewers recommend Coopers Of Stortford

Company Reviews

2.0

Based on 459 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a egg poacher and a plug in mini heater they came on the 5th of October the poacher was not compatible for my induction hob and the heater didn't work I sent them back on the 8th of October with evri and I haven't heard anything from you, I've reported it to PayPal I want my money back I will not shop there again”

Posted 1 year ago

“Spent ages on the phone obviously because its a premium rate number, which is not made clear on their DAILY MAIL advert. Fortunately I have a premium rate cut off with Virgin so I was cut off whilst making my payment. The phone call ripped me off for £10. DO NOT USE THIS COMPANY. They should not be allowed to advertise.”

Posted 1 year ago

“Do not use this company. My dad bought some slippers, never turned up, had to ring up twice total of £6.27 extra on the phone bill, absolutely disgusting, shame on you. W”

Posted 1 year ago

“Customer services charges a premium rate and this is not clear. Terrible for a company which has a high number of elderly customers who would tend to call rather than use email. I am also pretty sure I never agreed to be sent catalogues, so question their GDPR compliance.”

Posted 1 year ago

“Have used Cooper's for decades.Not any more after discovering that premium rate phone charge .Kept waiting 14 mins then cut off by Cooper's so couldn't order.Found the call cost me £9.49 and gained nothing except raised blood pressure.Coopers...what has happened to your company??I'm ashamed to have recommended you to friends and family.”

Posted 1 year ago

“Bought a rhino tyre inflator got no mains adaptor for charging battery in box can only use cigarette lighter point. So can't inflate anything unless near car.”

Posted 1 year ago

“Poor quality service”

Posted 1 year ago

“Coopers of Stortford have kept my deceased mothers information illegally for over a year. I have been asking them to remove her name and address from their database, for 15 months I have returned their catalogues, that have been re-directed to my address. They send so many catalogues, about 1 a month. You can’t call the customer services number without a charge. I have also sent several emails via their website, which have all been ignored. They do not have a direct email address. This company spam you, as soon as they have any details, my advice, never give them your information and do not buy from them. They can not be trusted. I have been extremely distressed with having to deal with this terrible company, they continue to send catalogues. PLEASE REMOVE customer account 3364057.”

Posted 1 year ago

“After terrible customer service I rang you and I have now been charged for the call”

Posted 1 year ago

“Premium rate phone line and one awful customer service lady who had the warmth of a nile crocodile”

Posted 1 year ago

“I have been a customer for a number of years and have no complaint, goods always delivered in good condition and as i always order by phone operators are very pleasant and helpful. Just remember no company is perfect and all have their ups and downs.”

Posted 1 year ago

“Ordered a garden ornament; in stock and due for delivery in 5 days. Was told would be delivered as scheduled on the Friday. Nothing arrived. Now 4 days later still nothing. Phoned Sortford who tell me once it leaves them it’s no longer their problem. 30 minutes on the phone at premium rate. Shocking service.”

Posted 1 year ago

“Ordered a small cabinet. Didn’t arrive after 2 weeks. Payment was taken from my account as pending three times even though item never received. Company emailed repeatedly to try and get my money back into my account but just told it was ‘ghost payments’ and the money would return at ‘some point’. I waited weeks for these payments to be cancelled and the money returned to my account but to no avail. Finally had to phone the company to chase my own money and ended up costing me £7.28 on my phone bill as company uses premium phone services. Never even received item. Feels like a scam company as still have no understanding why they needed to even have the item pending from my account so many times for so many weeks which left me unable to have sufficient funds. Stated there is nothing they could do about this. Avoid this company at all costs.”

Posted 1 year ago

“Paid 182.98 on 6th May for Treadmill that did not work when unpacked. On 3 collection dates during May the firm to whom Coopers sub-contract to collect faulty goods did not show up. How do I return this package before I have to get it taken to the Tip?”

Posted 1 year ago

“Poor customer sevice. No meaningful reply after some weeks to a question about a garden shrub.”

Posted 1 year ago

“Don't give discount codes on catalogues for you to get price offered. Telephone us premium rate and complaints team/process is farcical. Not my first complaint.. lesson learned! Will not use again”

Posted 1 year ago

“Charge a small fortune for delivery. Do not deliver within delivery slot nor provide any apology. Emails are ignored! Letter to head office it is!”

Posted 2 years ago

“Any company that charges you a Premium Rate call charge to speak to them, does not deserve to be in business. 😤”

Posted 2 years ago

“Placed order 9/2/22 4weeks later no delivery absolute joke will be contacting trading standards”

Posted 2 years ago

“PREMIUM RATE PHONE, PUT ON HOLD FOREVER, VERY CHEAP PRODUCTS TOO DRAW YOU IN, THEN GET SCREWED ON THE PHONE CHARGE.. SCAMMERS”

Posted 2 years ago

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Coopers Of Stortford is rated 2.0 based on 459 reviews