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Coopers Of Stortford Reviews

2.0 Rating 459 Reviews

20 %

of reviewers recommend Coopers Of Stortford

Company Reviews

2.0

Based on 459 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item from Coopers of Stortford online on Wednesday 9th May at 9.54am and within parameters for next day delivery and paid for next day delivery but didnt deliver to me Thursday 10th May and still waiting not sure what's gone on but no emails or phone calls. Bad service”

Posted 5 years ago

“Having purchase an item that proved faulty, I phoned the company who immediately agreed to send a replacement and it was agreed I would return the faulty item in the packaging from the replacement. I waited about a fortnight and rang again to inquire as to the progress of the replacement only to be told the item was out of stock. I requested a refund and this was agreed to but after about 3 weeks this still has not shown in my bank account. I shall be contacting the company after the Christmas break with a hope that this matter can be resolved.”

Posted 6 years ago

“An item I ordered was out of stock,but I wasn’t told until I enquirer 2 weeks later”

Posted 6 years ago

“i bought the ceramic car heater 12volt because one review said it was a good product, and that it would clear car window from condensation, my car heaters playing up, thats why i bought the car heater, also the picture shown on website makes the car heater look bigger than it actually is. the product is a waste of money, ive thrown the car heater in the rubbish bin. to any one wonting to buy car heater from coopers please dont bother you will regret it.”

Posted 6 years ago

“I ordered an in car digital camera from Coopers. It came with a battery that had no charge. I tried to charge it and it would hold no charge either. I phoned them up (at 7p per minute) and they agreed to send me a replacement battery. This too holds no charge. Basically it was a complete waste of money and I now have a worthless plastic box that looks like a cheap camera.”

Posted 8 years ago

“Microwave Oven Chip Cooker cat number / E032. Having followed all instructions to cook oven chips from the freezer, I still cannot get crispy and browned chips. In fact they are quite soggy and not anything like the photograph illustrated in the catalogue.”

Posted 8 years ago

“Bought a small vac to clean the inside of the car a little while ago and have only just used it today. It was useless picked up very little, the rubber round the brush came off and the attatchments kept coming loose from the vac. It was very noisy and got quite hot. I notice you no longer sell this item perhaps because it is not fit for purpose and I would not recommend it. Very disappointed.”

Posted 8 years ago

“I purchased a coopers water boiler, and I am sorry to say that I am disappointed with it , I have had it for 2 weeks over the year and it has packed up, and guess what the guarantee has run out, all coopers asked is would I like to buy a replacement. Sorry I am going back to a kettle.”

Posted 8 years ago

“We ordered a ladder with sides to hold onto for my motherinlaw, it took 3 weeks to arrive and when it came it was so heavy I couldn't lift it let alone my mother-in-law. Rang them immediatley to say I wanted to return it, they ordered a courier for a week later, but they never came...we then rang and they said the courier would call a weelk later..stayed in all day again. they didn't arrive. Just rang again, they have it that the courier called yesterday no answer...I was ironing at the front window so I know they didn't come...then they had the cheek to say they would give us 1 last chance...I will soon be charging them for wasting my time..would never order from them again!”

Posted 8 years ago

“Ordered a set of ceramic frying pans advertised as "suitable for all hobs". I have a Rayburn, the pans were OK the first few times used but then the ceramic was burned off and things stick worse than any other pan I have ever used. Complained to Coopers but nothing heard back from them. Have since bought a ceramic pan from John Lewis which is fine, so the problem was the quality of the pan from Coopers. Won't buy from them again.”

Posted 8 years ago

“I purchased the instant water boiler and for the first 7 weeks it was working really well Then I went to make myself a cup of tea and it would not boil there was electricity running through it because the switch on the side was lit but when you press the switch to get hot water there was nothing the element only seems to last a short time This has not just happens to me but 2 other members of my family experienced the same problem So anyone reading this review do not buy this water boiler it's a rip off”

Posted 8 years ago

“The warehouse/depot needs investigating. Most items I have ordered have been damaged and one item had a large water mark when I came to assemble it. Most annoying when it is a large item to re-pack and return. This has put me off ordering any items especially large ones.”

Posted 8 years ago

“ordered item 16th may. Still no sign and TERRIBLE tracking system!”

Posted 8 years ago

“bought a car cam and a sd card which cost more than the cam.worked for a week then packed up. tried everything no joy. left it on windscreen in van and thieves nicked it. cost 182 for new side window.best advice on ad was tuck in glove box.best advise i give dont buy cheap crap stuff in first place”

Posted 8 years ago

“Terrible customer service, staff do not seem to know what they are doing, ordered a wheeled garden sprayer, it was damaged on delivery so arranged for courier to pick it up, he picked up damaged item but knew nothing about a replacement. I called them only to be told item now out of stock. I requested a refund which they failed to do. Received a booklet through the post saying item was now in stock (this was 2 days later) I reordered item and ended up paying for two. I also ordered a set of garden tiles, buy two get one free, I am still waiting for the third. Would not buy anything again from this so called "family firm" they have no regard for their customers. I also object to there high priced phone tariff.”

Posted 9 years ago

“Eight days after placing an order there was no sign of delivery. Contacted the company to be informed there was a stock issue but my order could now be dispatched. Took a further three days to be dispatched and reach me. Whilst my query was dealt with promptly I can’t help but feel it should never have happened in the first place. For the price delivery was very slow compared to other online retailers.”

Posted 9 years ago

“Bought a combined floor sweeper and steam cleaner. Never worked particularly well and when it went wrong after only a couple of years they weren't remotely interested as it was out of guarantee (you wouldn't get this kind of attitude from Lakeland!) Also bought a ladies' epilator which was a complete waste of time and money. Needless to say, I shan't be using this company again.”

Posted 9 years ago

“They are sooooo slow at sending orders it's ridiculous I don't know what is stopping them sending orders maybe they don't hold stock and have to order it in before sending it if this is the case that's really bad business as they don't know their supply needs and don't plan ahead this isn't the 1970s things don't move at a snails pace any more despatch should be the same day or the next not 7+ days and delivery should be anything from 1 to 5 days no more, the fact they charge a flat rate of £4.99 is also bad considering if the item is small it would never cost that much to send unless of course it's a premium delivery ie next day otherwise it's bad value for money. In summary they are either incompetent or aren't bothered about their customers as their whole system is awful even their emails can't be answered quickly they state to allow up to seven days for a response as they are very busy yeah right probably busy answering people asking where the hell is my stuff I won't be buying from them again life's too short to be dealing with bad companies and endless waiting.”

Posted 9 years ago

“Coopers of Stortford have a problem with delivering goods. We placed an order at the end of November, it arrived incomplete, I.e. some items were missing. I was assured the missing items would be shipped soon. Next I got a parcel with the complete order, which meant I now had duplicates and was being charged for them. When I contacted Coopers they said they would arrange for the duplicates to be picked up by Hermes couriers. This was at the beginning of December. Since then Coopers fixed 3 days when Hermes would come and pick up the goods. We are still in possession of the duplicates and have not been reimbursed yet. This service is unacceptable and very inconvenient for the customer.”

Posted 9 years ago

“Recently purchased 2 kitchen mats with chicken motifs today after dropping an egg on one of them I put it in the washing machine on a quick wash,unfortunately the mat and the machine had a disagreement and the mat came out the worst all the rubber backing had broken up so the mat is useless.So much for machine washable mats, Trade Description ? poor quality goods these mats. Bryn Turner Boney Hay.”

Posted 9 years ago

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Coopers Of Stortford is rated 2.0 based on 459 reviews