Coopers Of Stortford Reviews

2.0 Rating 456 Reviews
20 %
of reviewers recommend Coopers Of Stortford
2.0
Based on 456 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

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Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021
Anonymous
Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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13
Anonymous
Anonymous  // 01/01/2019
Ordered late on 13th delivered by lunchtime on 15th. Excellent delivery service. Happy so far with goods although not had much time to use so far. Nearly didn’t order after looking at reviews. In my case - went like a dream. Nothing to worry about. Well done Coopers.
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Posted 3 years ago
Bought the glass hob covers. Arrived in good time. Fit perfectly. Only problem, where the feet are positioned, means one has to be upside down. Other than that, very happy.
Helpful Report
Posted 3 years ago
My mother ordered goods early may still waiting . Have phoned several times as they have cashed the cheque 14th may x have since written a letter to which they replied asking for proof of cheque and bank statement . Calling us liars in so many words. We won't be using them again and are taking it further if no joy this time .
Helpful Report
Posted 3 years ago
Am still awaiting delivery of replacement F428 Cordless screwdriver Account no. 6688223 Order no.16285347, should have arrived 25th June
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Posted 3 years ago
I have been delighted with my first experience of buying from Cooper of Stortford. I recently purchased a couple of outdoor mats from the Internet which were delivered more quickly than stated, very good value for money and ideal in every respect. I would certainly use Coopers again in the future.
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Posted 3 years ago
by keeping me waiting in a queue when I rang to chase up my order on three occasions I never got through but ended up with phone charges of nearly £10. Would never order again and will tell everyone I can of my experience. Absolute rip-off. Also they don't publish an email address and there is no link on their website so there is no way to complain directly - I certainly will not be phoning them!!
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Posted 3 years ago
They give an excellent service to either over the phone or by email, nothing is too much trouble, staff very pleasant and helpful at all times, I recommend them to all my family and friends.
Helpful Report
Posted 3 years ago
I stopped buying from Coopers years ago. They are the worse company on earth. Goods: everything they sell used to be made in china (I never give china a capital letter). The goods were complete and utter rubbish. Now at a different address I have received a catalogue. I intended ordering about six items THOUGHT THEY MIGHT HAVE CHANGED ~ Read reviews. It seems they have got worse!! Thank you my friends for your reviews. I will not order and never get caught by them again. They are an absolute disgrace. This is how they stay afloat. They buy the cheapest made rubbish from china. Charge 90% over what they paid for it, and most people do not bother to send goods back, and do not order again. This is where they make their money but their largest revenue is the telephone calls. The longer they make you hold on the more money they are making. Never telephone them. Never order from them. Make them sink. Would be doing good for the country. They are an embarrassment.
Helpful Report
Posted 3 years ago
This review relates mainly to customer service, as I am still awaiting the goods I ordered three weeks ago, so cannot comment on these. When I ordered some garden tiles and a solar hanging basket, I expected a confirmation email. I never received it, or indeed any communication from Coopers so I checked my bank statement and saw that the money was in the 'pending' column. I decided to wait a bit longer, given the current situation. The money left my account ten days ago but when the items had still not arrived yesterday, I telephoned to enquire about progress, only to be told that I had returned it a few days ago. I assured the rather unhelpful customer services clerk that I had done no such thing. Then, she said that it had been sent to the wrong address and that I must have made a mistake. I assured her that, after 20 years, at this address, I know where I live. She said that the money would be refunded. When I told her that I would prefer to have the goods she said that the process had started and couldn't be stopped, so I would have to re-order. At this point, the phone went dead. I telephoned again and spoke to a different operator, who was just as disinterested and unhelpful as the previous person. She insisted that the error was my fault because Whoever took the order on the phone, would have double checked the details. I explained AGAIN, that I had ordered online and had received no contact (in any shape or form from Coopers) she told me that the only thing she could do would be to resend the order. There was no mention of a refund, or of a process which could not be stopped. However, it will take 10 working days to arrive, meaning that, from order to delivery (assuming that it does arrive as promised) will have taken 5/6 weeks!! DREADFUL CUSTOMER SERVICE and NO APOLOGY, not even a half-hearted one. Neither of the ladies I spoke to would have lasted five minutes on one of my teams, where sloppy attitudes like this could have cost lives
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Posted 3 years ago
Colin W - Bham Took delivery today of 3 Tier Step Ladders (made in china) problems assembling safety arms! i.e. The nuts do not fit the bolts and the bolts are 1/2 inch too short! Looks like a visit to Willow to sort it - dissatisfied with the inconvenience - Supplier should be notified as it's not Cooper's Fault! Hope your day is better than mine!
Helpful Report
Posted 3 years ago
Two orders I placed in April have not arrived. I tried many times to contact you by phone but wait far too long. I left query on line and eventually received 2 letters on 28th May although dated 22nd. I have not been able to contact you as lines too busy. Very sad as the 10 days given for contact will now expiry. My problem could have been easily solved if you had contacted me by phone or email. Maureen REDMOND
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Posted 3 years ago
Very disappointing service. Getting through to someone is very difficult. A long-handled weeder I bought broke within three days of delivery after only 10 or so uses. On 30 April 2020, I received an e-mail from a Chris Tripp to say that a replacement would be sent. Four weeks later, I am still waiting.
Coopers Of Stortford 2 star review on 28th May 2020
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Posted 3 years ago
Do not order things from this company. You will only be disappointed when things turn ugly with your order and them. They are a let down. Watch out for yourselves here!
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Posted 3 years ago
I sent this company an email on the 20th May 2020 asking them if they had received a returned delivery? I had originally thought that the item would come to me in one piece, as a whole. As I am disabled with arthritis in my hands I couldn’t put it together on arrival. I have had no reassurance as to what has happened on me making sure they received this item in return. I am disappointed with their lack of attention to this and any refund which I have not seen as yet? As a result I could not consider ordering from them again. Also I could not recommend them to anyone else either. It’s not the best to feel out of pocket and one would not want that for someone else.
Helpful Report
Posted 3 years ago
No return of emails cut off from phone calls faulty Chinese product don’t deal with this company I don’t know how they keep on trading
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Posted 3 years ago
Most of coopers staff need training how to deal with customers been waiting for parcel over 4weeks promises to sort out going to phone me back never do numerous premium rates phone calls to them waste of time never use this company again zero rating is to much as far as I am concerned
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Posted 3 years ago
Have just taken delivery of my order, very pleased efficient and quick. Mrs J Robson Kent
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Posted 3 years ago
I received 2 items without problems. A third item ordered has not turned up. An email to customer services on May 6 produced an automatic reply that they would answer me in a maximum of 7 days. 2 weeks later still nothing. I was asked to review my original purchases and when I clicked the review tab it took me to a page that said "INVALID CHARACTERS"
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Posted 3 years ago
Over a month and still waiting for delivery. Tried ringing, 17th in queue. Hung on (at 7p per minute) reached 2nd in queue, then told to leave a message but informed mail box full and cut off!! Emailed but still waiting for a reply. Have been satisfied in past but won't be ordering again. Even allowing for current circumstances this is beyond poor.bazalung
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Posted 3 years ago
Useless ordered 11 days ago. Confirmed by telephone it was in stock at the time. Still not dispatched. Terrible company. Do not use them.
Helpful Report
Posted 3 years ago
Coopers Of Stortford is rated 2.0 based on 456 reviews