Coopers Of Stortford Reviews

2.0 Rating 456 Reviews
20 %
of reviewers recommend Coopers Of Stortford
2.0
Based on 456 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021
Anonymous
Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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13
Anonymous
Anonymous  // 01/01/2019
I like the way they the think of designs to help people who have disabilities when gardening makeing it a easier a enjoyable task to still do thankfully
Helpful Report
Posted 1 month ago
I ordered a glow in the dark bedside clock so my seriously ill partner could see the time. It doesn't glow.!!! Thanks.
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Posted 4 months ago
Ordered set of 3 stuffing free dog toys which aŕe not. The heads have the white stuffing in them which took my dog less than 3 minutes to rip apart and get the stuffing out. Should not be advertised as "stuffing free". Disappointed.
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Posted 4 months ago
Short delivered i asked for a credit and as you took the full payment out on the same day how long does it take to issue a credit!
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Posted 4 months ago
I placed an order 8 days ago and had not heard a thing from both Coopers or the delivery company. I have just come off the phone to them to enquire where my order is and they said it had been sent back by Yodel! They asked if I’d like the order to be resent but I declined and opted for a refund! I doubt yodel have even tried to deliver as I’d not received any tracking etc… There has been someone at home the whole time too… Rubbish service, waste of time!
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Posted 5 months ago
My saga. Ordered deluxe leg rest 28/06/23 priced £44.99. On arrival, parcel had 2 screws missing. Rang Coopers and was asked if I could go to DIY shop and purchase 2 screws, I said I couldn’t. Faulty Item was returned and reordered. 2nd parcel arrived with exact same fault. Contacted Coopers who again asked if I could go to DIYs to purchase 2 screws. This time, against my better judgement, I tried 2 DIYs who didn’t stock the size required. Contacted Coopers again, this time refusing the offer of a replacement. I wasn’t prepared to reorder and have the same thing happen so I asked for a refund. The 2nd parcel was picked up and returned 21/07/23. I gave Coopers plenty of time to process the refund. Weeks later, no refund. Rang Coopers again explaining the situation and again weeks later no refund. Contacted Coopers a 3rd time. 3rd time lucky, a cheque arrived today 5/10/23. This is my first experience with Coopers and will be my last.
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Posted 5 months ago
Customer service non existent. By reading other reviews I’m surprised, well maybe not, by how many orders they cannot trace but still retain money paid. That is my experience. I’m reluctant to say that they act illegally but they’re certainly despicable. Don’t buy from them
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Posted 7 months ago
Shocking Customer Service!! Bought a street lamp with planter, great at first looked good at night but failed. I emailed they're customer service to tell them my problem. I had a reply asking would i like a refund or replacement. i replied i would like a replacement. Waited over a week but nothing arrived in post. I then Emailed customer service 3 times in that second week with no reply. They could NOT be bothered to rectify the problem. Do yourselves a favour and shop elsewhere. There are plenty of online stores with great customer service and don't sell faulty items. I will make sure i tell a lot of people not to buy from this company 1/10
Helpful Report
Posted 8 months ago
My friend gave me a neck fan quoted by coopers to be silent it is ghastly, so noisy you can’t hear anything but the noise of the fan I know it cost her over£20 with postage, if you have any decency refund her money and bin the rest of your stock it is absolute rubbish not fit for sale it is so noisy the family can’t hear the tv for it or speak to each other. I have used your catalogue in the past , but after this never again I can’t tell her how awful it is as it was a gift
Helpful Report
Posted 9 months ago
Dreadful service no helpful staff despicable management I've even been lies too
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Posted 9 months ago
Dreadful service no helpful staff despicable management I've even been lies too
Helpful Report
Posted 9 months ago
My order took a month to get to me and was sent three times. Finally when I got the order the third time it was sent it was not sent to my choice of delivery place. Also two of the items were completely wrong, not what ordered. I would not go near this company again!
Helpful Report
Posted 10 months ago
I ordered several items (all presents) from Coopers on 15/12/22 with the guarantee that all orders made before 21/12/22 would be guaranteed to arrive before Christmas. This guarantee was worthless, the items did not arrive until long after Christmas and only after I had eventually managed to get through (I had rung the company numerous times trying to get through) and a very rude person said the fault lay with me as I should have chased this matter up with the Courier. The order eventually came in 2 separate deliveries, after more phone calls from me. a belated apology, no gesture of good will. all the years I have shopped there I have not had a problem, but no recommendations from me again and no more purchases. Very disappointing, just would not trust them again
Helpful Report
Posted 1 year ago
I placed an order and when I checked on my bank there were 2 payments pending for ONE order I have received the order today one payment has gone out but the other one is still pending I phoned customer service and the young lady had the manners and personality of a dried up prune she was curt and very unpleasant I own my own company and have never had the attitude she had to a customer. How can I get this sorted I have contacted my bank and 2 payments were put through by Coopers I have times and authorisation codes for both PLEASE I need this sorting out Hilary Yates
Helpful Report
Posted 1 year ago
I have received a different item to the one ordered online but when I explained that to customer service, she said I would have to pay £3 to return the item Even when I didn't actually order the item they sent. It was some fleece draught excluders but was sent different ones that were not as good as the original ones ordered, pretty awful and cheap flimsy looking draught excluders, not happy at all with them and don't see why I should have to pay to return something I didn't order. Cust service said that they have a right to send different items of same quality and price (well that's not what I received) so I'm going to write to the company now as I'm not keeping them and want them collected free of charge and if that doesn't happen then I'll return them and shop elsewhere in future!!!
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Posted 1 year ago
I am unable to resolve a delivery charge problem. Like other customers the charge to contain company is ridiculous. I am contacting my payment company to refute payment. Do not use them.
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Posted 1 year ago
Bought umbrella which was a two for one price offer. Only received one umbrella - not impressed; and can't find their web chat service which they advised in response to my e-mail. Why are they in business if they don't want to serve us?
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Posted 1 year ago
I ordered a egg poacher and a plug in mini heater they came on the 5th of October the poacher was not compatible for my induction hob and the heater didn't work I sent them back on the 8th of October with evri and I haven't heard anything from you, I've reported it to PayPal I want my money back I will not shop there again
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Posted 1 year ago
Spent ages on the phone obviously because its a premium rate number, which is not made clear on their DAILY MAIL advert. Fortunately I have a premium rate cut off with Virgin so I was cut off whilst making my payment. The phone call ripped me off for £10. DO NOT USE THIS COMPANY. They should not be allowed to advertise.
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Posted 1 year ago
Do not use this company. My dad bought some slippers, never turned up, had to ring up twice total of £6.27 extra on the phone bill, absolutely disgusting, shame on you. W
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Posted 1 year ago
Coopers Of Stortford is rated 2.0 based on 456 reviews