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Cosmetics Now Reviews

4.1 Rating 1,650 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,650 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FROM THIS SITE. It’s almost been a month and I still have not received my item. Customer service is appalling and you cannot contact them by the number on their site either. Absolutely horrendous service. Wish I read the review before purchasing.”

Posted 1 year ago

“It is another good website for everyone who looking fragrance & cosmetics.”

Posted 2 years ago

“Ordered a perfume two weeks ago but still not even dispatched and no response to emails.”

Posted 2 months ago

“Paid for product 28 December 2023, nothing received by 15 January 2024. Have called, emailed, and no response, only silence. This is called THEFT, SCAM, FRAUD! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Haven’t received anything and no one is talking to me.”

Posted 3 months ago

“I got SCAMMED! Do not order from this site. Ordered 75ml Bottega Veneta Eau De Parfum spray. $141.95 paid $132.01 with discount code. My account was devoted the $132.01 on 2/27/23. Today I received a small USPS envelope with two pieces of cardboard from an Amazon box in it. I wish I could post a picture. Tried calling the customer service line. 888-668-2920 “unfortunately we cannot connect your call at this time”.”

Posted 1 year ago

“I ordered a perfume on 26th January, as I write this, I haven’t received it. Been going back and fourth with Jeena from their customer service, but no success. Got the generic ‘we will raise an urgent investigation with the shipping agent. DO NOT ORDER anything from this site. I regret not reading the reviews 😭😭. To think this was meant to be a gift. Also, their phone line doesn’t work!!! 🚩”

Posted 1 year ago

“I placed an order back on the 24.4.2022 and still waiting for the delivery. Every time I contact the company i get the same message " we have talked to the delivery people and you will have it by the end of the week" still waiting. The tracking no. just keeps coming up with "no information available" Have asked for a refund now for the good paid for but not received. I will never be using this company again. I wonder if they will keep my money or actually return it to the rightful owner.”

Posted 1 year ago

“Delivery takes too long”

Posted 1 year ago

“My product is different from what I had ordered. Please can you help?”

Posted 3 years ago

“Merry Christmas Cosmetics Now! My wish for this Christmas is to physically receive my order. This has been more than 5 weeks and still I don't have my products. I am forced to buy two more at the other online shop because I don't have the items I bought from your end. I ordered two weeks in advance to make sure that my supply will last. But unfortunately, your delivery takes forever. I already paid this in my credit card and yet I don't still have the items. Your service is beyond expectation but in a very negative way. I demand a 50% off on the items I bought. I have to buy from other store just to be sure I can continuously use the hair products. This is truly unbelievable. Aldrin”

Posted 4 years ago

“I have been a customer of Cosmetics now for a number of years. I find that their range of products, their prices and their customer service are all excellent.”

Posted 4 years ago

“It's been three weeks and my order is still NOT here. But the company billed my credit card almost immediately!!! DO NOT ORDER FROM THIS COMPANY”

Posted 5 years ago

“I’m still waiting for my order, WHERE’S MY ORDER?! It’s been two weeks going to 3 weeks now. I did not get any tracking number or any update. I do not recommend this website. Very poor customer service when I called an Indian lady answered saying it takes two weeks. It’s more then two weeks now, not only that when I received an confirmation email it says it takes seven days 😢”

Posted 1 month ago

“I would seriously question this companies policy on delivery times they display. The product I ordered had a delivery timeframe quoted of 7 to 12 days. I then paid over an additional price of $18 for express delivery. Despite numerous emails where the company consistently quoted 7 to 12 days delivery, it is now 16 days and I still don't have the item, nor a tracking number as it allegedly is still not in the country! The company then amended the product on their website to advise 7 to 15 day delivery! Constantly changing the goal posts to suit themselves. Yet here we are on day 16, which is over their quoted delivery estimate. I will never order from this company again. I could've got the product within 7 days from numerous other reputable companies. Very poor and deceiving customer service.”

Posted 1 month ago

“Ordered a skin care moisturising product by Olay (a box of 12 x 250ml containers) on 28 January 2024. Has not arrived as at today's date of 17 February 2024. Very poor service. If I had read the reviews by other customers on this page I would not have purchased from this company.”

Posted 2 months ago

“It was a discouraging and, frankly, shocking experience! To receive an entire cardboard box, filled with packing paper, which contained nothing but a single sample skin product instead of the product itself. Not to speak about the environmental irresponsibility of such packaging! The fact that on the sample product, there is a picture of the real product that I intended to buy really made me feel like this was a bad joke — at the customer’s expense. It was of course because of that picture of the real product (reproduced in the photo on the website) that I was led to believe the real product (not the sample!) was what was being sold for 12$! In the reply that I received from Customer Service, there was no sign of goodwill to deal with the false advertisement. This company is a real scam and an environmental disaster.”

Posted 2 months ago

“The most disappointing experience! I ordered some products as the birthday gift for my friend. After 3 days of waiting I received the email, that my order was cancelled. I ordered another products. It was one week ago and my order still hasn't been sent. My another order was also processed more than one week before it was sent. Another disappointment is - every time, on the next day after placing the order, I received an email where all ordered product was already with discount. I feel like the company teasing and cheating me. Very very bad experience. I will never order from this company anymore.”

Posted 2 months ago

“The parfum I received was a FAKE!!!! zen by sheisedo has a longevity of at least 8 to 10hrs the one I received no longer than 1hr!!! the lid of the bottle was different not the one I purchased will not be ordering from here ever again!!!”

Posted 2 months ago

“The price is good but the forgot to send my order and didn't even apologize. I've got that parcel in 3 weeks.”

Posted 3 months ago

“On the order pages it says "3-4 days" for shipping but make sure you read the small print. I've been waiting a week and it hasn't even been dispatched from the warehouse. When I contacted them they said "The below disclaimer is available on the product page [https://www.cosmeticsnow.com/iteminfo/jean-paul-gaultier-le-male-le-parfum-eau-de-parfum-spray-75ml]: "This item requires additional handling time prior to dispatch. Orders for this item require 7-15 days to be imported to Australia from the United States. After arrival in Australia the item will be packed and dispatched from our Melbourne warehouse via the carriers below. Please take this into consideration if you are planning to use this item as a gift." So they do not dispatch in 3-4 days! Do not trust the product pages. When I asked about a full refund given the product still hasn't left the warehouse they ignored me and refused to discuss it. I actually am worried this is a scam now and I will likely not get my product on 1 December either (some 15 days after ordering). I would not recommend at this stage.”

Posted 5 months ago

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Cosmetics Now is rated 4.1 based on 1,650 reviews