“Cos--do they make "hair shirts?" I've been an enthusiastic cos shopper for years and a recommender to friends--but a recent episode with a tshirt makes me wonder about their customer service and their cotton sources--I bought a soccer stripped tshirt at the end of last summer, threw it in the wash and put it away--when I took it out the white stripes looked gray--on closer exam, it was covered with tiny hairs--I thought it was the dog--i used my clothing roller and it kept pulling up more hairs, I tunred it inside out--hairs there too--another washing, another brushing, and more hairs emerged--I called Cos and asked them to examine it--was it something I did, I live in an apartment building with group washing machines afterall--or was it in the fabric. If they would send a label, I'd return the shirt--I was passed along to numerous supervisors and finally one agreed, though it wasn't company policy to send a label--it's been over a month and all I've received is a notice, they are closing my case, I wrote them back, and its been a digital silence--meanwhile, I've brush-rolled several of my other cos t's and found those same small black hairs--they aren't on my non-cos shirts. With their new emphasis on sustainability and conscientious sourcing you would think quality control would be interested--customer service certainly wasn't.”
“This company holds onto money -- illegal. They make returns difficult and do not refund the money. If you call them, they tell you the :"bank won';t accept their refund and they will keep trying". This is a lie. Upon further conversation, they say it is a "computer glitch" and they are trying to fix it. At some point, they will send you a check. This is a crime. It's called "kiting" money. And they should be called out on it. Do not order anything from them online unless you know you will not return it.”
“I’ve never had such a bad experience with online shopping... I placed one order Jan24, my payment was accepted and Jan25 I received e-mail saying the article - coat I ordered is not available and the refund of my money was issued. The money will refund in 2-3 days - I haven’t received the money until today - Jan29. I placed another order Jan27 as the same article was available to order online for a few hours, my money was taken again, I called customer service twice Jan27 and Jan28 and was assured that the 2nd order placed was successful, the article was available and was allocated to my order 913142750 ... I even received an e-mail with this confirmation from customer service on Jan26. And today Jan29 I receive a notification that, again, it was a technical issue and the item is not available ! What’s wrong with you guys ?! I expect an urgent contact from your end and somebody to clarify where my order was allocated to and where my money for the two orders placed is .... Needless to say I will never buy anything at cosstores again :(”
“Bought two dresses from a COS store in DC on vacation. Both ended up with dye issues. Because the problems were not discovered until returning home 'ALEX' at customer service informed us we had no options to return or exchange the items because you have to be in the store in person with items, receipt, and method of payment. Never mind there is no store within 500 miles of our home. I am out around $300 and have two unwearable items. Will never shop here or at any other company owned by this brand group.”
“If I could give no stars then I would. COS Australia Terrible customer service, have had to chase up order, operator could not give me an ETA, when i asked her what country my order was being shipped from and that it was taking too long, she hung up on me. Never will order from COS Australia again. This is the second time I have had terrible experience. They should not be advertising their products online if they cannot deliver the service.”
“COS Australia - what a disappointing experience… Firstly it offers a very limited stock, secondly it charges for online shopping returns, thirdly has a very unfriendly staff in their Melbourne CBD store; too preoccupied with looking cool and chatting with each other than serving customers… credit for returned in-store purchase cannot be used for online shopping… it’s not a progressive European brand it aspires to be…”
“Awful customer service, you will waste your money, your time!!! Don’t buy from them!!! I bought a skirt in Los Angeles, went back home Florida and I was feeling comfortable with the size. I called the store, the manager, the customer care service, the manager of of customer care service and the answer was no to my exchange. They asked me to come back to a store!!! They are very funny, the store in Miami closed one year ago, the closest one is in Georgia and the kept asking me to go to a store for an exchange or refund. The customer service is useless as well as the manager who advised to order the larger size online and return the smaller one and said that it was their mistake!!!!! I couldn’t believe it. I even offered to pay the shipping fee and their answer was still no!!”
“I am still on hold 75 minutes later cleaning house and cooking. BEWARE: you will NOT get your full refund. I sent 100% back in same as received the next day upon arrival to my home. The clothes RUN HUGE so order smaller. The fabrics are nice and if you are searching for size/fit remember YOU WILL NOT GET YOUR FULL REFUND will trying to find the fit returning sizes that are not right for YOU. You will wait on the phones FOREVER it seems to get help about billing, returns, sizing, etc. This is TIME CONSUMING and NO FULL REFUND in excellent return as recieved within 1 day to return. The HORRIBLE BAG they use to ship in is stuffed so much you can barely return all the items in their SAME BAG. I got it done but this is the best they can do? Take to UPS and get your receipt in case.”
“Ordered the same product for 2 times as they brought me the wrong colour every time no matter what it says on the sheet. Refund takes agest get it back, no exchange policy and still got to wait for the refund as well.
Probably the worst service ever.”
“Unless you Iove being bombarded by daily emails, don't subscribe or buy anything online! I've tried unsubscribing 6 times and I still get emails from them. Their product is subpar quality and not worth the trouble”
“I don´t want to write this review. I love clothes by COS. I would dare say almost half of my wardrobe is by them.
BUT...
I placed many orders in the last few weeks. About six orders. And out of these 6, 3 have been faulty. Wrong size dress, items missing from my package, and today totally wrong item that I didn´t order.
First mistake I considered a human error, happens. The second one frustrated me and I wrote a complaint, but still returned the item and basically thought "these times can be challenging, mistakes happen, let it go". But today, after I had taken a 1.5-hour bike ride from my country house to get the package, opened it and saw what was in it, I wanted to cry.
I wrote to customer service saying that I wasn´t going to order from them ever again and that I expect a compensation. Their answer was to ask if I wanted a 20% discount and after I answered that this is insulting to suggest that spending more money at their store would diminish my inconceniences, they sent a coupon anyway.
The golden phrase from the customer service: "This definitely is not meeting the extremely high standard we aim to provide". High standards are just formalities, just words on paper if you don´t live up to them.
COS, do you think that your clients are unintelligent and gullible people or you just don´t care?”
“I would give COS customer service 10 stars if i could!
I have called them on 3 occasions
They have been, professional, knowledgeable & really friendly
Their ladies wear has something a bit different stylist & totally wearable ( childrens & mens too!)
Will recommend COS to everyone!!”
“Poor returns policy. Ordered online and when I received the product, found it didn’t suit me. Tried to rerun online but would have to pay postage. Took the item to a store to return and was told I am only able to return online which means paying postage. This is an archaic way of managing returns and not very customer centric. I won’t be buying from Cos again.”
“I ordered the COS leather cross-body bag that has sold out multiple times after seeing all the rave write-ups about it. Unfortunately, it is very small for bigger people to use unless you want it to sit on top of your breasts. Which I do not. I had thought the strap would adjust but even the largest setting doesn't fit (For reference, I'm a size US 12 with a C-cup.) Unfortunately, you have to cut the tag off to be able to unwrap the straps to try it on so now I can't return it. Wish there were reviews of products before spending $135 plus shipping.”
“I want to buy a jumper-there is n box to click buy ad add it to my basket.I used the phoneline ad couldn't understand the assistant who couldn't find anything oon the website.”
