“Comfortable clothes (esp dresses!) that work for me. I feel stylish, at ease, and always get lots of compliments. Dressing has never been so fun and uncomplicated. Returns are efficient . My go to brand.”
“I visited Cos today and the Sales Assistant was so very helpful. She advised me to speak to the Manager about my request and the Manager was very kind and helpful and listened carefully to my ask. She made an inquiry and then solved my request immediately. I was so very happy and thanked her immensely. The staff just wanted to help and went out of their way to assist me. Definitely, a shop to visit again as the customer care is first class. Thank you so much! Lovely people who wanted to help me. I was so grateful.”
“COS clothes purchased (8 pieces) were quality fabric (as described in item description) and style timeless for all ages. COS delivery was fast and merchandise was package very neat and professional for an envelope package free shipment. Customer Service was very helpful adding a first time buyer discount code I overlooked and my purchase was adjusted as the CS rep. promised. HAPPY to be a NEW COS customer - add your high end bags, shoes and jewelry for another Timeless Runway look.”
“I would give COS customer service 10 stars if i could!
I have called them on 3 occasions
They have been, professional, knowledgeable & really friendly
Their ladies wear has something a bit different stylist & totally wearable ( childrens & mens too!)
Will recommend COS to everyone!!”
“Excellent customer service in the store and when they didn't have my size they helped me order online. My delivery was very swift and easy to track. Would shop here again.”
“I’ve been looking for a long black denim skirt for some time. My recently received COS skirt is perfect. I’m delighted as I’m 5ft 9ins so a true maxi. Shorter people may find they need to alter the length”
“I love COS clothing. I would say many are my favourite pieces in my closet. Exceptional design and quality for the price.
I'm giving 4 stars only because of 2 things. During Covid they had a strange no-try-on policy. I drove to Toronto which is 1.5 hours away - specifically to shop at COS however they wouldn't let me try anything on. All the other stores in the mall such as Gucci, Gap ++ allowed fittings. They wouldn't even let me put on a coat over my clothing. One sales guy actually ran after a woman who was trying on a blazer. He came running and yelling "you can't put that on m'am or we'll need you to leave the store". I felt it was excessive. Needless to say I didn't buy anything because I didn't want to get home to realize my choices didn't fit and would have to drive all the way back. The clerk didn't offer another solution to my dilemma. I couldn't even mail anything in for a refund. Strange.
My other challenge is with on-line ordering. Here in Canada you cannot order on-line unless it's the US site. Excited about that option I ordered about $400 worth of items. They arrived relatively quickly and I love them all. However, the UPS driver announced I owed another $180 in duties & taxes upon delivery. Ouch. I would avoid ordering from the US.
I'd suggest a Canadian website and a more solution-friendly approach to retail.”