“I have used this company for many years and always booked by phone. I am trying to book a holiday today but no matter how much I search I cannot find a phone number for then. Most disappointing, I will have to go elsewhere to a company I can actually speak to on the phone.”
“Rented an apartment in Saunton-no mention of 33 steps from car park down to apartment and back up even though asked on booking! Not in the “need to know “ information- Can’t speak to a human just “chat””
“Stayed in Bards Barns - Troilus. What a wonderful barn conversion in an idyllic location, with secure private parking for 2 cars. Accommodation was ideal for family of 2 adults, 2 children, 1 baby and set of grandparents! Design and layout couldn't be faulted. However - there were some negatives; firstly the sliding window on the mezzanine bedroom felt very unsafe. Then the barn wasn't the cleanest I've stayed in. It appears the only cleaning done is by the guests before checking out. We hoovered right through as when we pushed the single beds together to prevent a child falling out of bed - the dust affected one of the children's asthma. Also hoovering under a bed and we came across a stray pair of underpants (not from our party I may add). The whole accommodation could do with a full deep clean and paint freshening up. The grout in the shower room was ready for refurbishing. The boiler in the lower bedroom did give off an odour Unfortunately there was cobwebs everywhere and also spiders so if you're not keen on spiders - this isn't the place for you. Finally - the towels are old so I would recommend you take your own and also you might want to take some spare toilet roll. This place could be really amazing with a little TLC and regular cleaning,”
“I am livid with the service and it’s sad as the regional manager is wonderful. I asked 4 months ago to use Booking’s with you and it’s never been communicated! It’s so wrong! Also the telephone number on the website should be in large font on the front - people still like to talk to a person and the type of people that own extra homes are generally mature and like old school chatting!”