“So, I walked into cotton on in the Twelve Oaks Mall in Novi, MI and I decided to grab a top and go to the cashier, only for there to be no cashiers working at the registers??? Okay... Then after waiting for a bit a cashier came up named Johny. He asked me a question and I didn't hear him, so I proceeded to say "What did you say?" (in a nice, friendly tone) And then he got REALLY mad and started lecturing me about how I shouldn't be saying "what" but I should be saying "Yes Sir." instead? Who does this dude think he is? Then he proceeded to take his sweet old time lecturing me about how kids these days have bad manners and should be saying sir to people older then them.. Like we are NOT in the army like hello?? Once he FINALLY stopped his yap session he slammed my change on the counter. He just wasted so much time yip yapping and lecturing me about his problems as if they were mine, you know what? Kids would be more respectful to you if you respected them first... like what point are you trying to prove by putting all your energy into yelling at someone who's younger than you all because they didn't hear what you said because you were mumbling? This dude took his time and said "I'm not one of your friends" like no duh, you're some 30 year old man who's trying to act like my parent. Don't put all your problems onto some kid trying to purchase a simple top and enjoy her day.”
“Purchased two items online and I was charged double on my credit card for it. The items didn’t fit so I returned them. The branch cannot refund the second deduction. I checked their website and the website clearly says they suck at replying to emails and refers you to Facebook for a quicker response. I messaged on Facebook and got sent to an email address. I emailed and had no response. I went back to the branch and they still refused a refund and got hold of someone at client care after having the phone put down on them twice. The lady called me and said the payment didn’t duplicate on their side and they want proof that the bank didn’t duplicate it. I got them a letter from the bank and now 2 weeks later I still haven’t received my refund.”
“I am a regular customer of cotton on.However last visit at Wisma last Monday wasn’t a pleasant encounter. While I was at the outlet for 30mins I could clearly hear the conversation of the 2 staff sharing openly and loudly how to initiate a date with a man she has a crush with etc. When I was out of the fitting room the 2 young girls are still heavily engaging in their private live conversations without exercising any discreet that they are at work and customer is around! In addition, when I checked with the staff if offer in retail same as online purchased hence I have point/evoucher to redeem they told me is different go get from online. When I checked the tag and online price for the same item s different afraid of getting the wrong item I went Amk hub and was told that the price tag at wisma was wrong. I tried feedback to cotton via Facebook for advice but no respond.”
