Countryholidayhouse Reviews

3.5 Rating 32 Reviews
66 %
of reviewers recommend Countryholidayhouse
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Anonymous
Anonymous  // 01/01/2019
Is there a way of claiming back money I paid for Canford dairy in 2021 that like many or lost their money because of this dreadful firm?
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Posted 1 year ago
I am amazed that this company is still in business as when I went to the Small Claims Court I was told that it had gone into liquidation. I and many other people paid deposits for a stay at Canford Dairy, one of the properties handled by Country Holiday House. My deposit was paid then I was told that the booking could not be honoured but I would not get my money back. I am still waiting!!
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Posted 1 year ago
Comfortable, relaxing Hen Weekend A group of 16 of us stayed at Skyfall for my hen weekend in June. Arrival was very straight forward. There were a couple of very minor issues out of Sarah's control but when I emailed her about this, she was very quick to respond (within in the hour) and provided a resolution. There was a little dust but nothing really nothing major and it is to be expected of a rural property that isn't lived in daily so this is really clutching at straws and by no way a serious complaint. The beds were very comfortable and clean and we all slept well. That bathrooms were spotless. The kitchen was very well equipped (with a separate utility area) and had everything we could possibly need for our stay. A nice large open space for our group which opened out onto the garden. The garden is beautiful and well maintained with plenty of outdoor seating. The hot tub was set up ready for us to use and it was spotlessly clean. We all thoroughly enjoyed our stay and the property gave us the best of both worlds - rural enough that we didn't disturb others but close enough to Bath for us to have an evening out. I wouldn't be put off by the negative comments - I assume these are a result of the pandemic which obviously had it's unfortunate impact on holiday makers and small business owners alike.
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Posted 1 year ago
AWFUL!!!!!!! do not book this place unless u want to loose your security bond!!! Pictures can be deceiving…. Not very clean at all! Unsafe beds! When leaving they make out things are wrong to hold on to your desposit! Managers attitude absalutley stinks! All round vile experience,,, save your money!
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Posted 1 year ago
I would suggest NOT booking this as a place to stay! Cleanliness not great! Bunk beds very unsafe! If there’s a problem over the weekend you get no response! Not all what it seems to be on the pictures! Owner is reluctant to giving back deposits and is very rude! Wouldn’t recommend
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Posted 1 year ago
DO NOT BOOK THIS HOUSE. We couldn’t visit in 2020 due to government covid-19 rules and reluctantly Sarah transferred our booking until 2021. She had our full balance payment for 18 months. Two weeks before we were due to visit in Oct 2021, she informed us that we could not stay due to a double booking. Terrible customer service and it took us 3 weeks to receive a refund. Luckily, we found and stayed somewhere much nicer in Cornwall. Do not trust the company. If you do, prepare to be disappointed and treated badly.
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Posted 2 years ago
We booked Spring House in Hidden Valley, Cosham through countryholidayhouse.com back in January as it was my partner's special birthday in July. The whole family of ten had booked time off for this and this included 3 grand children. We dealt with a woman (she went under two names, but probably the same person) who seemed to be slightly off-hand to start with but became easier to deal with. We paid a deposit and a final payment in March. We contacted the woman again on a Monday, five days before our holiday was due and she confirmed that the booking was all complete and we could pick the keys up on the Friday. Imagine to my horror when the very next morning, two days before our holiday, I received an email from her stating that our holiday was cancelled due to double booking. She had decided to give the property to another family who allegedly also booked Spring House. This left us with only two days to find another property which caused great stress to my partner and three young and very upset grand children. We took her to task over this and we said she was in breach of the contract. If the tables had turned and we had cancelled two days prior, she would have kept all of our money. She offered us an alternative accommodation but as we had already booked excursions and restaurants which were nontransferrable, the new location was not ideal and it was for three days only! As we had a receipt for our confirmed booking, I told Sarah that if I did not have the money back in my account within 12 hours, I would be arriving, as scheduled at the property on Friday. Her response was "why would you upset another family?". She obviously did not consider our family's distress and how much trouble she had caused and the terrible disappointment to our children and grand children. I also stated that I would be putting this matter into the hands of my solicitor whereupon the money was returned to my account. This has probably been one of the worst experiences we have had to deal with. We would advise no one to deal with contryholidayhouse.com. Just by reading the reviews and the given star ratings should tell you to avoid this one like the plague. Update: We have had a reply from the owner of the house to say they gave us a refund straight away after they noticed that they had doubled booked. My answer to this is as follows: we are not the only people that have had our holiday cancelled by countryholidayhouse.com, other customer reviews also state they have had the same treatment. Having spoken to the owner on a Monday (3 days before our holiday) to confirm that our holiday is all set, then to receive an email on a Tuesday to say the holiday is cancelled due to a double booking is totally unacceptable. This would suggest that the owner's administrative skills are very much below par and as a customer, you would be taking a chance as to whether or not your holiday is secure if you book with countryholidayhouse.com
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Posted 2 years ago
Shocking, that she won't give a refund and is using the pandemic as an excuse to steal our money
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Posted 3 years ago
Due to the coronavirus pandemic, only 1 household can go away during our dates. We have asked for a refund as there are 15 of us and the lady reports this not being her problem! She refuses to give a refund and expects 1 person to go for the weekend, costing £2000! No other dates that she can offer us. Totally unreasonable. Avoid if you don't want to lose your money!!! Book elsewhere.
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Posted 3 years ago
We had a great time last August, and have just rebooked for next time. Lovely people, very helpful. Booking process was simple, and we LOVED the house
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Posted 3 years ago
Dreadful. Content with stealing money. Take the hint from the email. It is a scam
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Posted 3 years ago
We went there as a business team and it had great space to work as a team. The Kitchen / Dining space is outstanding and really brought the outside in. It's Eco house design was innovative and welcoming. With the house being about 10 minutes from the centre of Bath (in a car) it was ideal to pop in and get the best of Bath whilst enjoying a rural idyll. The beds were very comfortable and the whole place was ideal for our needs.
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Posted 4 years ago
Had a great school reunion with 15 friends a few weekends ago at Skyfall (Starfall) which was well stocked for that many people with a great decor combining the old and the new! Easily big enough for the 16 of us, with a hot tub to unwind in the evening. Great walks straight from the barn! Would stay again!
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Posted 4 years ago
The most beautiful house and grounds. Children and adults loved the space and games room . An open fire every night was the perfect end to the days .
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Posted 4 years ago
We loved our stay with Country Holiday House. We had a large group of 15 and the house suited us perfectly, where we were able to all pitch in around the kitchen table for breakfast and adjourn to a more formal setting for dinner in the converted barn’s library.
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Posted 4 years ago
We had a wonderful time at The Old Manor. There was a large group of us and the house accommodated us all perfectly. I would absolutely recommend staying here.
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Posted 4 years ago
we had a fabulous time at the Old Manor House in Almer, Blandford Forum. The house was well furnished and equipped with everything you could possibly want. The games room too! We hope to be revisiting in the future and so are our friends.
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Posted 4 years ago
Stayed here for a birthday weekend away with a group of friends and the property alone made it an unforgettable experience. The overall atmosphere of the house was incredibly welcoming and comfortable, with every amenity we could ever need. I’m left scratching my head at how somewhere so amazing can come with such a great price?! This property is an absolute must to any one who wants to stay in the Bath/Bristol area!
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Posted 4 years ago
Recently stayed in this lovely cottage for a weekend away with some friends to celebrate a birthday. Could not be more impressed with the property, the location is perfect being in easy driving distance to both Bath and Bristol while still being secluded such that no noises can be heard by any other nearby properties and vice versa. Lots of great amenities as well such as the fantastic hot tub which was an absolutely wonderful surprise on arrival after a long week of work in the city!
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Posted 4 years ago
Amazing house!! the house was spotless on arrival and was great for a large group. It had everything we needed and the host was really helpful throughout our stay - would definitely stay again!!
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Posted 4 years ago
Countryholidayhouse is rated 3.5 based on 32 reviews