“Is there anyone here interested in filing a class lawsuit against this company? I order a dress of small size at the price of 680 and waited more than one month for it to arrive but only to find the measure of the bust is two inches smaller than the adversitized measures. The small size is supposed to have 33 inches bust. This one only measures 30 inches so I couldn't zip it up. The dress was sent from Romania and the invoice was inside the package which says it was ordered by Couture Candy and the total price was 260 EU. I highly suspect it is not authentic. I won't believe that Cristallini would make a dress that is way off size than they advertised! I followed their return policy and spend another 60 dollars on Fedex to ensure it arrives within 5 calendar days upon receipt. It was a two day shipping because it crossed weekend. They received it within 5 calendar days but only gave me 300 store credit. They hide their return policies from the first level menu and told me if i didn't send them the claim within 24 hours upon receipt then there is no way to get my money back. I have a lawyer and I would welcome anyone who likes to join the suit.”
“Wrong dresses, not as pictured on the website. All their rules and regulations are absolutely ridiculous. They are a complete ripoff. Rude and real Manipulators! They should not be allowed to do business. I had my own jewelry business and I always had happy customers. They don't return calls I can't understand when I talked to someone and they have additional RMA'S Or some type of problem to keep wearing you down!!!! Not me !! I've got their number . I need tovget an attorney.”
“NOV. 2020 WARNING LADIES! DO NOT I REPEAT DO NOT ORDER FROM THIS TERRIBLE COMPANY IT'S A NIGHTMARE! Long story short dress for my sons wedding not good quality for the money returned the next day and all they wanted to do was give me a credit! I called and spoke to a Rep. directly before I ordered and they do not tell you these things or about a restocking fee or anything else they can SCAM YOU AND THEY TREAT YOU LIKE A CRIMMINAL FOR RETURNING A DRESS! The so called customer service manager should loose her job the way she talked to me! It's not worth it what they put me through! DON'T PUT YOURSELF THROUGH THIS NIGHTMARE LIKE I HAD TO!!!!!!!!!!!!!!!! THIS COMPANY IS A SCAM!!!!!!!!!Writing from Minnesota!”
“BUYER BEWARE!
No refunds and a deceptive return policy. If you don't like your purchase or it doesn't fit you are screwed. Very rude customer service. Who writes to customers in all caps? They don't ever answer their phone either.”
“BUYER BEWARE!!
I ordered a dress from here over a six weeks ago (with expedited shipping worth over 80 dollars) and it just... never arrived. The company has FINALLY reported that it is officially 'lost' in the postal system but continue to refuse to refund me. Really snakey behaviour, with poor morals. STAY AWAY. Not worth the risk.”
“Ordered my daughter a prom dress and it did not fit right. Sent in back within the 5 days, along with 7 pictures showing the dress in good condition with all tags still attached. I then receive an email telling me I only got store credit, what! I paid $150 for the dress plus $13 in shipping, then another $20 to ship it back. I now have $180 invested with no dress and a store credit that's only good for 6 months. Ridiculous return policy!!”
“Same experience as others. They have deceptive "return policy". They don't actually return the dresses. They keep your money so if you don't like the dresses you order or they don't fit you are screwed. They make you pay for return shipping (within 5 days) then they keep your money and the dresses. Buyer beware. I turned them into my credit card company's fraud department and had to get refunded that way.”
“I ordered 3 dresses, but were all too big, so I planned to send them back and reorder 1 in the right size. This company said they were sending 1 dress back to me because it was in bad condition. It was in the same condition as the other 2, which was how they sent it to me. I tried to dispute this, but there is no way to dispute charges or returns with them. BE WARE THIS COMPANY WILL FIND A REASON TO CALL YOUR RETURN A "BAD RETURN" SO THEY CAN KEEP YOUR MONEY. This company is not about helping people find dresses for their events and their customer service is terrible! I would only recommend this company to my worst enemy. Buy anywhere else online, but not here!”
“Buyers BEWARE! These are professional scam artists that offer “stripper” quality dresses. It looks great in the picture but when the dress arrives you’ll be disappointed. No refund and store credit only. Who would buy again from them again. I paid $34 for shipping and they took shipping off my return. Why are you making a quick buck off my return? This place makes a dishonest living by stealing from consumers.”
“DO NOT ORDER FROM THIS SITE! Horrible customer service they do not care about their customers at all! I called regarding a dress I purchased and the lady I spoke to was so rude. When I asked to speak to the manager, she ended up being more rude than the person before her. I told her I would dispute the charges if they can't assist me and they just said "go ahead". They are not selling a unique product that you can't find on hundreds of other sites, so please save yourself the headache and shop elsewhere.”
“They are the worst. Do not purchase anything from them. The dress didn’t fit at all. I called them one day after the delivery date & they stalled & stalled until finally They gave me a return number & then said that they wouldn’t give me a refund but only a store credit & if I used the store credit to buy another dress & it didn’t fit properly again then I would have to eat it because they don’t take back anything that is bought with a store credit. However if I would like to get a refund on my original purchase then they would charge me 25% of my purchase price & I would only get a refund of 75% of what I spent. How do they get away with this?
+ PROS:
none
- CONS:
sizes are not true to fit
they wont give refunds only credits
they wont take back any items purchased with a store credit”
“They will not take back a dress that did not fit I’m out 130 dollars there prices are not great and other websites have same exact dresses and the take returns don’t buy from these clowns”
“Terrible customer service. Paid $600 for a dress that came with the wrong back hooks, super long that will needs tailoring and the beads on the dress were not nice as they have the picture posted. When I called, they said the designer said it's not a big deal and you should be able to fix the hook. They didn't let me return the dress, and on top of all that, I found the same exact dress on other websites for $169 when I mentioned that, they said these sites not located in US. They didn't want to match the price either. They only offered a 5% which is nothing because I paid for shipping 3. times. Absolutely terrible website. First and last time ever shop here.”
“HORRIBLE IN EVERY WAY! I purchase a dress, paid for it, noticed it was the wrong color and I mediately returned it, only to discover they have a restocking fee and got back 65% back in the form of a credit ONLY! Once they sent me the credit email, they eliminated my account so I cannot use it!! What the hell! They never answer the phone and weeks before you can get an email response. Do not do business with these people!! Horrible, quality, service and response.”
