“First, I would say my experience with customer service and the product was not at all like the negative reviews I read so I would suggest not to determine how well this online store is based on that. I ordered a dress with 3 day shipping and wanted to find out when my dress was expected to arrive. The customer service team helped me right away via phone and gave me the run down of the shipping and processing time. They also emailed me the status so they kept tabs to make sure I got my dress in time. I received the dress and it is beautiful. I would purchase from them again for any other events where I need formal dresses.”
“Thanks couture candy for beautiful cocktail dresses collection I choose my cocktail dress from your collection (JOVANI - 62985) with Free Shipping awesome stuff and i also get discount on it”
“I buy a wedding dresses from couture candy. Awesome stuff and color combination, delivery on time. I buy my jovani wedding dresses at affordable price $960 with 30% discount. Great Website!”
“Couture Candy is the best online Place to shop prom, wedding, homecoming, Evening and other dresses. Here you can find all top brands and designer collection.”
“Couture Candy, with its 14 years of service as an all-in-one fashion store, has turned into the ultimate shopping destination for women all over the world. The brand deals in a multitude of handpicked styles of designer dresses and evening gowns for special occasions, including prom, homecoming, weddings, bridesmaid, cocktail, formal, semi-formal events, and more. CC’s range of products also include designer jewelry and women accessories. In short, Couture Candy is a go-to place for every woman who loves to live in fashion modestly.”
“Couture Candy is the ultimate shopping destination for women all over the world. The brand deals in a multitude of handpicked styles of designer dresses and evening gowns for special occasions, including prom, homecoming, weddings, bridesmaid, cocktail, formal, semi-formal events, and more. CC’s range of products also include designer jewelry and women accessories. In short, Couture Candy is a go-to place for every woman who loves to live in fashion modestly.”
“The photo of the dress on website is NOTHING like the dress I received. The description of the dress on the website is NOTHING like the dress I received. Very misleading. Also they failed to mention the fact that you cannot wash OR dryclean this dress. Is it even fabric? It's very stiff and plastic like. If you want a dress that looks like a preschooler's glitter bomb project this is the dress for you. The glitter sheds everywhere! All over you, floor, furniture...they have glued glitter from the top of the dress to the bottom and not in a professional manner. RUN. Run away from this scam of a business.”
“Stay away from this scam company. Dresses can only be refunded if defective. Two dresses were clearly defective, as witnessed by a seamstress . Zipper sewn incorrectly, bones twisted, one side of dress longer than the other . Sizes do not match size chart . Cheap garbage .”
“Buyers BEWARE! These are professional scam artists that offer “stripper” quality dresses. It looks great in the picture but when the dress arrives you’ll be disappointed. No refund and store credit only. Who would buy again from them again. I paid $34 for shipping and they took shipping off my return. Why are you making a quick buck off my return? This place makes a dishonest living by stealing from consumers.”
“DO NOT ORDER FROM THIS SITE! Horrible customer service they do not care about their customers at all! I called regarding a dress I purchased and the lady I spoke to was so rude. When I asked to speak to the manager, she ended up being more rude than the person before her. I told her I would dispute the charges if they can't assist me and they just said "go ahead". They are not selling a unique product that you can't find on hundreds of other sites, so please save yourself the headache and shop elsewhere.”
“BEAWARE.....Alert! Alert! before you placed an order with counturecandy.com, I had the worse and horrible experience with this tricky online store, Horrible, horrible, horrible online store, horrible experience, they want to still your money, I had never experience nothing like this, they want to keep your money, horrible customer services, horrible, horrible, horrible, don't buy from them, they are tricky, and they just want to keep your money.. Alert!!!!!!!!!!!!!!!!THEY ARE HORRIBLE AND JUST WANT TO KEEP YOUR MONEY, MISLEADING THE CUSTOMER, THEY ARE HORRIBLE....DON'T BUY FROM THEM....”
“The dress arrived and looked nothing like the picture, felt like sand paper left a trail of sequins everywhere, cheap
I paid 340 and only got 190 back since they say they do not give refunds but I insisted. Arrogant and rude customer service, they want pics left and right. My fault for not reading the return policy as the No Refund would have been a red flag. Never again”
“Very bad customer service, they never returned my money until 3 weeks after and they took 15% of the dress price even I returned in great as their final inspection said, which is mean they took 90$ for restocking fee. very scam website and very displeased in the frame, shipment and customer service”
“Please review all of the complaints on the Better Business Bureau’s website before purchasing anything from them. I must say this is by far the worst online experience I have ever encountered. I actually had to seek legal counsel because of how my purchase was handled. Please make sure that you read all of the fine print on their website because they will try to use it against you instead of doing the right thing. I bought a $340 dress, paid $30 for 3 day shipping, when the dress did not arrive by the expected date, I contacted customer support and was told that the order could not be cancelled but that I could return it once the dress arrived. When the dress arrived 3 days after the event, I contacted support and was issued a return reference number and sent the dress back untouched and paid an additional $30 return shipping. When the dress was noted as returned by support, they offered me a store credit. I requested a full refund based on the circumstances and was told in so many words that although I chose 3 day shipping I should have read their shipping policy that discussed processing time in a complete other section of the website. Nonetheless, I filed a dispute and PayPal and PayPal ruled in their favor because of the fine print that they referred to. I disputed again and PayPal ruled in their favor again. Here is the kicker, because I disputed the transaction a second time they charged me a 50% reactivation fee of my store credit which means I would receive a store credit of $147.18. After speaking to my lawyer he suggested I ask them to send me the dress back and call it even, they refused to send me the dress. So I basically paid for a dress that I never touched, was penalized for disputing the transaction, then was not obliged to receive the merchandise that I had already paid for. Terrible, terrible company. Please think twice before buying from them—It will be my life’s work to expose them based on the principal of the matter and terrible customer service. I will be filing a claim in smalls claims court-wasting more money to do this, posting reviews of their company wherever I am able, and I will also keep trying to get the news to investigate.
Here is the exact breakdown of what they sent me in reference to the store credit:
Date Issued: June 15, 2023
Your Store Credit is valid until: December 14, 2023
SC Issued : $147.18
Here's the Store Credit computation for your reference:
Amount paid $341.41
Less: Restocking Fee 50% $-154.23
Freight Cost $-30.00
Handling Fee $-10.00 RSL
Amount Refunded $147.18
Refund Method: Store Credit”
“This is a scam. I followed all requirements to make the return together with photos of the dress. They claim that the dress was damaged and won’t refund the money. It was not touched more than 2 minutes. Not damaged.”
“DISHONEST question that mispresents their return policy. READ THE SMALL PRINT - if you buy from here and are unhappy with your purchase, you will lose, no matter what. You have to send back the return at your cost within a couple of days, and they will still impose a huge restocking fee, make you pay for the original "free" shipping in addition to return shipping, and GIVE YOU A TEMPORARY CREDIT ONLY - NO CASH REFUNDS! Buyers beware!”
“This is an awful, misleading website for a company that doesn't care about it's customers. My daughter ordered the wrong color dress because the photo next to it only shows one color (which happened to be the color she wanted) no matter the color dress chosen! When returned you only get store credit if you are lucky to get all of it. And store credit is only good for 6 months! Do yourself a favor and look elsewhere. There are lots of beautiful dresses on other sites that don't try to mislead their customers and actually care about them!”
