CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering is fast and easy, not too many beers that I'm interested in, prices aren't too bad, but the shipping is ridiculously expensive and has prevented me from buying some beers. I did purchase two bottles of Pliney the Elder which has been on my wish list for a long time, it was fanastic. I live in New England so some west coast beers are hard to come by.”

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Posted 1 year ago

“Delivered sooner than anticipated, great customer service when calling to ask questions, no reason not to highly recommend”

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Posted 1 year ago

Thank you so much for your review! We're happy to read that you are pleased with our Customer Service. We are privileged to have you as one of our customers and look forward to your next order. Cheers, Team CraftShack

Posted 1 year ago

“CraftShack add what I want it in stock. Also the ease at which it was shipped and eventually delivered makes me a repeat customer”

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Posted 1 year ago

“Super fast shipping, and arrived exactly as described. Very pleased!”

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Posted 1 year ago

Thank you very much for your review and for choosing CraftShack. We truly appreciate your support. If there's anything you need, please know we're always an email away or phone call away. We look forward to your next order! Cheers, Team CraftShack

Posted 1 year ago

“Shipping is always a tough pill to swallow. But it does open up the chance to get some rare beers every now and then.”

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Posted 1 year ago

“you guys rock I plan on returning for more George Dickel #12 when my supplies run low”

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Posted 1 year ago

Thank you so much for your review! We're happy to read that you are pleased with our service and selection. We are privileged to have you as one of our customers and look forward to your next order. Cheers, Team CraftShack

Posted 1 year ago

“C'est bon”

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Posted 1 year ago

“My item was delivered promptly and very well packed. Delicious as well, I plan on ordering again, in fact I already have!”

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Posted 1 year ago

“Always a pleasure working with the folks at Craft Shack. They have a great selection,great shipping practice, and no lines lol. Cheers”

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Posted 1 year ago

“They have great variety and are great at promoting new products.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellent service even across the country”

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Posted 1 year ago

Thank you very much for your review and for choosing CraftShack. We truly appreciate your support and we look forward to your next order! Cheers, Team CraftShack

Posted 1 year ago

“Love this service! Access to beers I could otherwise never get shipped fast and secure. Great rewards program.”

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Posted 1 year ago

“ordered 2 Pliny the Elder gift packs and they came in perfect condition”

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Posted 1 year ago

“The order was processed and shipped quickly, all noted by email. Shipment was easily tracked and received. Given as a gift for the second year in a row and will continue. Gift receiver was THRILLED!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are pleased to read that you are satisfied with our service and the receiver enjoyed their gift. Please be sure you take full advantage of our rewards program which offers shipping perks and discounts with the points you earn for every purchase, so sign up today, it only takes a second: https://craftshack.com/account/register Thank you for your business. We hope to see you again soon! Cheers. Team CraftShack

Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

Thank you so much for your review! We're happy to read that delivery was fast. We are privileged to have you as one of our customers and look forward to your next order. Cheers, Team CraftShack

Posted 1 year ago

“I’ve order 2 times from CraftShack. Each time has been perfect. They also have their shipping times down. Both were shipped to arrive on a Saturday for signature. Great job!!!!!! Will be ordering again soon.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are pleased to read that you are satisfied with our service. Please be sure you take full advantage of our rewards program which offers shipping perks and discounts with the points you earn for every purchase, so sign up today, it only takes a second: https://craftshack.com/account/register . Thank you for your business. We hope to see you again soon! Cheers

Posted 1 year ago

“Love the beer selection. Shipping is too high though.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're glad to read you enjoy our selection. We would also like to clarify that we are an online marketplace that supports small mom-and-pop bottle shop, and orders with multiple items may potentially be fulfilled by more than one locations, so the shipping cost will reflect the amount of the boxes needed to ship the order in full. We hope this message explains how our flat rate shipping works with our partner retailer. We truly appreciate your feedback. If you have any questions, please don't hesitate to contact us here: https://bit.ly/3gWzd3E Cheers! Team CraftShack

Posted 1 year ago

“On the plus side… packaging is well done and delivery is timely. On the negative side… pricing is too high and no free shipping when spending hundreds of dollars.”

Helpful Report

Posted 1 year ago

Hi Steven, Thank you for your feedback and your review. CraftShack.com is an online marketplace that supports small mom-and-pop bottle shop who controls the listing price, so the product pricing on our website is based on the 3-tier system -- producer, distributor, retailer. Additionally, please be sure you take full advantage of our rewards program which offers free shipping (must qualify for Brand Ambassador) and discount perks with the points you earn for every purchase. Thank you for your business. We hope to see you again soon! Cheers, Team CraftShack

Posted 1 year ago

“Everything was good, except shipping was way too expensive$$$”

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Posted 1 year ago

Hi Michael, thank you so much for your review! Our flat rate shipping cost is purely on the two different sized boxes. The small flat box which will hold up to (12) cans, (6) bottles or (8-10) mix and match cans and bottles of beer or (3) liquor bottles. The large box will hold (24) cans, (12) bottles or (15-20) mix and match cans and bottles of beer or (6) bottles of liquor bottles. With that said, you had enough room to fit two more bottles and the shipping cost would have been the same. We hope this message explains how our flat rate shipping works. We truly appreciate your feedback and look forward to your next purchase. Cheers, Team CraftShack

Posted 1 year ago

CraftShack.com is rated 4.8 based on 871 reviews