“I have spent over 3 hours just trying to make a purchase with Cricut.com. It was more like a bait and switch situation. I've never purchased with this company and was excited to order my first bundle. After having the constant offers to use my Affirm to pay at zero percent offered by Cricut and through Affirm, I get to check out and it turned into a small nightmare saying you can't use Affirm because it's taking on a $9.95 design space package on to my $362 order. Called and spent an hour with online assistance to be told you really can't use Affirm when they include their subscription with the package. Insane! Don't offer it and don't mislead the public! I had heard horror stories about their customer service and now I understand. They included 0.99 off my order as a 10% discount. I had also subscribed for the $50.00 off first order and never received that either. I just don't want to see other honest consumers be mislead with them.”
“I ordered a Cricut for my wife as an anniversary gift. The order was placed on the 7th of January, and as of today (February 4th) I still haven’t received my order.
My order has a tracking number that says “the carrier has received a request from the shipper and is about to pickup the shipment “. The problem is that I received that update on January 9th and it still hasn’t changed.
I have called over a dozen times, first just to check on the order, then to ask what the extended delay was about and how they planed to resolve it, finally I called to cancel the order. So far I have been unsuccessful in all my attempts.
Cricuts “experience makers” are trained to sympathize with you then lie to save the company face. I have been told everything from: “the package was delivered but you were not home to receive it” to “the package is lost in our warehouse” to “it is with our special delivery company that doesn’t provide tracking numbers” every time I call I receive some vague excuse followed by the promise that it will be delivered “very soon” or “shortly”
After three weeks of this runaround, I called to cancel my order, guess what? They wouldn’t allow me cancel the order because it “has already shipped” and I’d have to wait until I receive the package to return it to them and then be refunded.
I am at my wits end!! I will never do business with this company again, and would advise anyone that wants a Cricut to order from Amazon or go get one in person at Hobby Lobby.
I now call them every day when they open and request a call back from a manager.”
“can't even believe what just happened! Ive been working on custom drawings and art work for my company, I've added fonts with my images managed to put together a tremendous collection, I saved it all as I came up with the final creation, I No longer need the fonts to create my designs therefore, I cancel the subscription to the "cricut creations" WELL, LAST NIGHT I JUST PULLED A PIECE THAT I SAVE, WHEN I PUSHED IT TO CUT IT SAID $4.99!!!! ARE THESE PEOPLE SERIOUSLY TRYING TO CHARGE ME FOR MY OWN DESIGN? ARE THEY CHARGING ME FOR LETTERS OR/HEARTS I'VE PAIDED FOR AND SAVED?
I'VE NEVER SEEN ANYTHING LIKE THIS!! AFTER CHARGING 10 DOLLARS A MONTH I'VE CREATED MY OWN DESIGNS !!!!
WHAT OTHER MACHINE CAN I USE AND GET RID OF THIS SCAM !!
THEY ACTUALLY HAVE THE NERVE TO CHARGE ME FOR MY OWN WORK! HOW DOES A COMPANY CHARGE PER MONTH FOR A SERVICE THEN RE-CHARGE FOR THE SAME DAM SERVICE ?
PLEASE SOMEONE GIVE ME ALTERNATE MACHINES!”
“maker is one of the worst products I have ever owned, and the support is nonexistent. It works once in a while for print and cut but you will waste a lot of supplies getting one to work. Absolute junk. Do not buy, you will be wasting your money.”
“This company offers absolutely no customer support, please only purchase a Cricut machine if you are prepared to relegate it to the bin should you experience any issues. There is no working telephone number, there is no email and the messenger contact. I have even messaged the supposed UK director Bianca Walker but even she is disinterested. Please, please, please take note of this review, I spent £280 on a machine that only lasted 15 months!”
“I was a fan, went up to bat for them in most disputes against Cricut as a whole because I had absolutely no issues. I was able to learn at my own pace without being forced to purchase anything extra to use it (UNTIL NOW). The fact that they have now found a way to force you to pay to use the software rather you purchase the unnecessary membership or not has given me all the reason I nees to go with any other company EXCEPT cricut! This is completely maddening! Not only is this absolutely unnecessary but the system has so many issues that it hardly ever works correctly. I only need design space to upload, size and create. I don't use ANY cricut fonts, or images. I will never buy another cricut product! The only thing useful cricut brand I own is my machine. Tools, vinyl, mats its all over priced and over rated!! Way to completely screw up a good thing Cricut!”
“LOVE cricut, but I wanted to try the subscription $10/mnth for a month, so I did and exactly a month later, I cancelled my subscription, it said it was cancelled but 7 months later I realized they still have been charging me. I called the customer service line, and they said their policy is that they can only refund 2 months. Not fair and my fault for trusting them but this is ridiculous. They should be able to see when I used the machine last and decide if they can refund the full amount or not. I have not used mine since I cancelled the subscription, so I have been paying them for nothing.”
“Cricut customer service is anything BUT service! A complete waste of time. I have what they call a "Legacy" (older) machine that I spent a lot of money on and now they cannot or will not help with issues. I called hoping to get live help and was immediately switched to email communications. Took 9 days before they finally told me that they would do nothing but give me $50 towards the purchase of a new machine. Buyer beware!”
“Be very careful with what financial information you give to Cricut for your subscription ! I canceled and they continued to charge my card . I called customer service and they said they could find no account under my name . They said all they could do was put a note in the system . Well that stopped the payments for about 5-6 months then last night I get a notification they started up again . Called my b and and canceled m y card then called recut again . They still claim I have no account and they have no record of removing my $$ . So now there's at least 2 bucks gone . If you cancel - cancel whatever card you used as well !”
“Supposedly ‘free’ design space which you have to upload to use the machine. However very few designs are free, there are prices ranging from 99p to £6+. To get decent designs you need a subscription to Access.”
“Cricut Design Space is horrible. Why would one pay for it........!! Also have to close Program because it freezes. Machine itself is a dream but that's it.
Wouldn't recommend, see what else is available to you.”
“Glad I didn't purchase this Explorer Air2. It was a gift. The only thing this iscut and honestly, i can do a better job with scissors. You create your design and print it on your own printer then try and line it up on the Cricut and this machine is supposed to cut it for you. I wasted so many sheets trying to get it to cut my design correctly. I ended up using my own scissors for the stickers. And customer servicer was really lame when I called to get help with setup on my computer. Also told me it couldn't be set up on your phone, but my daughter came over and had it up and running in about 30 minutes. This is a waste of money in my opinion. But I willl sell it on FB to some other sucker! LAME!”
“My cricut maker 3 stopped working. After speaking with customer service I was informed this is a problem machines have been having and to submit a video of it and they will send out a replacement machine and a return label for the defective machine. It’s been 8 days and I have received nothing. I have been told for 8 days my replacement is processing. I could literally go on Amazon to the cricut store and purchase a new one and have it within two days so I’m confused after 8 days why you haven’t replaced my broken machine. But you definitely kept my hard earned money that paid for it. This is an error on your end. This was not a user error. This company lack integrity, honesty and willingness to fix issues in a timely manner. But don’t worry they are EXTREMELY fast to take your money and give you the run around about how speaking with a supervisor won’t give you any different answer. I’ve been led in circles for 8 days and by many different people. I have emailed numerous times and called numerous times. I use my machine for work and now have had to cancel orders. I will have to refund all orders that were placed for Valentine’s Day now as I will not have the time nor THE MACHINE to make these. They are effecting my livelihood and don’t care yet my purchases have helped their pockets. Disgusted with this company as a whole. At this rate give me a full refund and I’ll send your broken cricut back.”
“Ordered the cricut maker 3 bundle and did not receive everything I was supposed to. Customer service claims those items were optional for purchase, however the website says it is included. Called multiple times. They are clueless and provide poor service. Was told a supervisor would be calling me. They called and then said a manager would resolve the issue. I am still waiting on a call back and for this to be fixed. Extremely disappointed in the company and service I received.”
“Cricut software - sparse and ad oriented. Every part of the app wants you to spend $$. Also, the software is pretty bad (i come from a photoshop type background). There aren't many features, and it is very limited. For example, you can buy infusion ink pens, but the software and hardware won't color with them - only draw outlines of line drawings, leaving you to fill in stuff by hand (hint: the line drawings are great, but once i have filled them in they look amateur because i am not an artist. grrr. that's what i want your tool for!)
Good luck loading an SVG. It doesn't support fill or fonts coming from svgs. Thanks for nothing.
Printed a modestly complex logo (5.25 inches). Took over 30 minutes.
Want to do anything? Buy lots more (expensive) products and materials!
This is an awful experience.
-greg frohring”
“I cancelled the subscription and they still keep charging me. I'm going to dispute the transactions with my bank and block them. I deleted my account and will be going with a different company”
“I purchased a cricut easy press from cricut.com. I found a better deal and asked them to cancel the order and refund my method of payment. They told me this had been done and I did not receive the 299.00 credit to my account. They said it would take 10 days and here I am on day 30 and no money or time has been received.”
“After purchasing a subscription for the Cricut machine I use, I am unable to use it. I am constantly encountering negative results every time I try and make a decal. After I am logged in, and go through the process of creating a design, I am met with a "subscription is required" message every time. What an unfortunate waste of money for this machine, not to mention a waste of materials to just print and design a decal. I would Not recommend this device as it is nothing more than a money pit.”
