“I'm surprised to see a couple of reviews saying that their service wasn't good as I had a great experience. Kelly was friendly, professional, communicative and extremely helpful - going the extra mile to expedite my order in time for my partner's birthday. It states their lead time on their website, 2-3 weeks which is totally reasonable given that they are bespoke and of excellent quality. I actually failed to read the lead time myself, but they helped me out of a jam by pushing the order through. Either way the earrings would have been worth waiting for - they're beautiful.”
“Kelly is an incredible jeweller. Her stuff is beautiful and her shop is great. The whole thing feels very personal and is a great addition to Stoke Newington.”
“Absolutely fabulous jewellery! I actually missed the bit that says there is a 2-3 week lead time and I started panicking as these were supposed to be bday present for my partner. Email Kelly and she managed to get it sorted in time! Thanks a lot! My partners absolutely loves her new earrings!”
“So helpful - communication was excellent and a timely delivery as well. I had made an error while ordering which I never noticed until after my order was placed. I sent a query via live chat in the hope this could be changed. The seller answered my query instantly (which I didn't expect as it was quite late at night). Thankfully she changed the order and it was dispatched the next day. I don't often leave reviews but she was super helpful and my experience seems vastly different to a couple of the reviews on here.”
“The worst customer service ever. I’ve spent ages trying to get an email back with no response. The only time she replied is when I started to comment on her Instagram pictures saying how poor her customer service is. It’s been 14 weeks since i placed my order and nothing”
“I bought a gold plated locket necklace in 2020 and it was about two months late delivered, emailed several times never had anything back. When it did magically arrive one day I was actually really disappointed, I’d spent £90 odd on this necklace and it just seemed really thin, cheap and flimsy, it looked so much better quality online. I didn’t want to return because I didn’t even want to bother with the faff that would have been considering no one even answers emails.
The chain snapped after about three months and after four years the gold plating is almost all gone even with proper care. Really disappointing, I feel like it’s a bit of an instagram/influencer scam”
“Customer service is terrible and my item is nowhere to be seen… ordered over a month ago and have chased several times. Nobody communicates back to you or responds to emails… so disappointing!”
“Terrible. Tried to order from Kelly twice but both times my orders were never delivered, even though I chased up multiple times. TERRIBLE customer service”
“order is taking forever, communication is poor to say the least. really disappointed as I am trying to support an independent business but still waiting for a Christmas present ordered on the 14th December 1 month later. I could not buy from this company again”
