“Having written a damning review yesterdayI feel I should give praise where praise is due, I telephoned the Windermere office 015394 88772 pressed No1 (owner renter)and was answered immediately, spoke to the most charming and helpful lady - Penny - who had me sorted within minutes, I'll have my money within 5 days What an asset Penny is and I'm sorry if she gets inundated with telephone calls from now on”