DLaguna Reviews

4.5 Rating 568 Reviews
86 %
of reviewers recommend DLaguna
4.5
Based on 568 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read DLaguna Reviews
DLaguna 5 star review on 25th August 2023
Anonymous
DLaguna 5 star review on 13th July 2023
Elisa L
DLaguna 5 star review on 23rd May 2023
Freddy R
DLaguna 5 star review on 23rd May 2023
Freddy R
DLaguna 5 star review on 23rd May 2023
Freddy R
DLaguna 5 star review on 11th April 2023
Tenyu B
DLaguna 5 star review on 10th April 2023
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
GREAT customer service 👏👏 GREAT product❣ Would highly recommend this company 🥂
Helpful Report
Posted 4 years ago
The sales staff, Susan and Matt were very helpful throughout my purchase. I will review the the fixture once I have it installed.
Helpful Report
Posted 11 months ago
Very quick and efficient customer service. The item I ordered took a while to be produced and delivered but the Dlaguna team was very responsive.
Helpful Report
Posted 11 months ago
I ordered two Ova Pendant lights from DLaguna at an unbeatable price (the lowest price across all online vendors offering these lights). The product was received well packaged and in great shape. The lights were easy to install (we hung them over our kitchen island) and totally transformed our space. I would like to thank Matt Cavoti for making this an amazing shopping experience. I was in good hands with Matt who took care of me and helped me resolve some logistical challenges around the delivery. DLaguna offers a personal touch in dealing with their customers that sets them apart from other online vendors. I will certainly be back soon to browse for other items from their extensive catalog of modern furniture, lighting, and decor.
DLaguna 5 star review on 11th April 2023
Helpful Report
Posted 11 months ago
After contacting two other furniture suppliers about these Kartell chairs, which have been discontinued, Matt was the only person who managed to find them. I wanted to match an existing pair, so when he was able to locate and ship these in a couple weeks, I was thrilled. He offered competitive pricing and free shipping. The chairs arrived in perfect condition. Matt is a magician and so pleasant to work with!
DLaguna 5 star review on 10th April 2023
Helpful Report
Posted 11 months ago
Great selection and what they don’t have they will research with manufacturer. Great customer service. Polite and professional.
Helpful Report
Posted 1 year ago
Thank you for such a nice review.
Posted 11 months ago
First off, the customer service I received from DLaguna was OUTSTANDING!!!! Especially during the middle pandemic, it was just a great feeling to have! Matt and his team worked hard to ensure our order would be taken care of! We purchased these LED mirrors for our brand new Coastal Boutique Resort and they look absolutely fabulous!!! Pleasure working with this company and look forward to doing business with them in the future!!
DLaguna 5 star review on 13th September 2022
Helpful Report
Posted 1 year ago
Thank you very much for the positive review, it means a lot to us, we put much effort in each order, and the model bath room looks fantastic.
Posted 1 year ago
Overall, it was a good experience. Matt was very helpful and quick to respond to inquiries.
Helpful Report
Posted 1 year ago
Thank you very much you are so kind, I hope your loving your swingbed, please if you have any pictures of it assembled it would be fantastic, please have a great day.
Posted 1 year ago
Excellent light from focus at a good price would recommend to anyone looking for grill light
Helpful Report
Posted 1 year ago
It took about three months to arrive and was nothing like it was described to be.
Helpful Report
Posted 1 year ago
Took longer than what website said. Three weeks from a two day delivery. They offered to gift another mirror, never received it after giving them the description they asked for of the mirror I chose. Ended up being put in a circle of wrong tracking numbers and dealt with one customer service rep that wasn't very professional. Although, the last rep I dealt with was pleasant and tried to help.
Helpful Report
Posted 3 years ago
t took over a month the receive the light, The customer service of DLaguna was very good in advise me about the shipment, but she, was unable to receive a lot of info from the manufacture.
Helpful Report
Posted 3 years ago
Worst customer service i had to go directly to the manufacturer where he said he has nothing but problems with you. Rose was useless. After going to another distributor per the manufacturer i was finally able to get what i need to get my bbq light working. You people are the worst.
Helpful Report
Posted 3 years ago
Ordered Dec 14, 2020 & our cc was charged. Received tracking number Dec 15, 2020. It is now Jan 22, 2021 & we have no mirror & just get the run around from everyone at DLaguna. HORRIFIC customer service from Matt, Rose & Toby who say they are handling this & will call us back. Still no call back and no mirror!
Helpful Report
Posted 3 years ago
I still have not received the mirror I ordered in 12/2/2020. I have called and talked to them 2 times and have been told that it was taken to the shipment area for UPS. UPS said that the shipping label was created by DLaguna but they have not received the package. I have a contractor waiting in the mirror. Not sure what to do next. I want to say the company is good but I don’t have any evidence currently to support that.
Helpful Report
Posted 3 years ago
Our mirror has not shipped yet although it was ordered several weeks ago. We would appreciate an update on the situation.
Helpful Report
Posted 3 years ago
Its been terrible I have not received my ordered item and its been almost a month I called customer service and they said they would check so far no word Order no 000008916
Helpful Report
Posted 3 years ago
My mirror was installed and clock never worked. Spoke with representative at Dlaguna to advise of the issue and was given the representative Jimmy from Aquadom number to contact. That was back on August 27th and I still have no resolution. I have emailed back and forth but I still have a clock that does not work. I was told today (after me reaching out again) that they would be sending out a new clock. How am I supposed to install a new clock? I asked this to representative and this is what I got in response: You will need to; 1. Disconnect the mirror from power 2. Remove the backplate of the mirror 3. Slide the old clock out/slide the new one in (unit has special brackets) 4. Put the backpannel back 5. Establish an electiclal connection to the unit I already paid to have someone mount the mirror and hard wire it. Very disappointed with the mirror and the service for something I spent good money on. I paid almost $500 for a mirror that came faulty and the only solution I am getting is to put more money into it by "replacing" the clock myself. Purchase with caution. Not a happy customer.
Helpful Report
Posted 3 years ago
Trying to process a return as the light will not work in my application. We can not get a call back after many attempts.
Helpful Report
Posted 3 years ago
I have received the incorrect products, I am missing products. My office manager has left 2 messages and sent an email this week to be called back. We have not been called back. We can not get through to anyone when we call.
Helpful Report
Posted 3 years ago
DLaguna is rated 4.5 based on 568 reviews