“I desperately wanted to return something because I just didn't like it on the clothing I was trying on as much as I hoped I would. When I came back they only JUST told me they don't to returns but do exchanges. Gurl 💀 what the actual hell. Is this a sick joke?”
“Had a wonderful time at damaged society last monday, shout out to rosie who helped me try out some new boots i was looking for!! was sick the rest of the week and couldnt write this review until today but all over the staff were so so so nice!!”
“Marcus was sooo helpful today in Manchester Arndale. My daughter is over the moon with her new boots, tee and necklace. Always a great range of stock!”
“Bought a T-shirt for son. It had a hole in neck please check before you buy. Sent a replacement which was misprinted offered me £5 and keep misprinted T-shirt. Politely declined and told them
To keep the £5 which I had to
Spend in online store. So not really £5. Very disappointed with customer services”
“Shoutout to Rosie who infodumped back and fourth about George Micheal with me and gave me a discount card for it, you're a real one and my cat George says meow (hi)”
“I had great service from Stevie at the Nottingham store today. Good quality gear, getting my Download wardrobe ready. Many thanks guys, see you again soon”
“Purchased a tmnt t-shirt for £19. Wasn't great quality but passable for lounge wear. Once washed the top was completely unusable as shrunk the length of it even more than it already was.”
“I ordered a pair of trousers from them. They arrived with a hole in them. I had to send photo proof before I could send back. I have sent them back
They said they would out a replacement. They are ignoring my emails.”
“Awful company, took two weeks for my order to arrive and was the wrong colour bum bag. Then asked why the wrong one had come and to send the right colour as for a present. Conveniently for them they say it was ‘ticketed wrong’ and now they are out of stock of the other colour! Like I pointed out they sent me the wrong colour on purpose just to make a sale! Then offered me a 25% discount to keep it! Absolutely joke! Quality is not great and still waiting on the necklace I ordered at the same time. Don’t buy from this company shop elsewhere”
“Shop in Eldon square Newcastle upon tyne
First time buyer so I was not aware of the no return policy. The assistant did not inform me and when I returned to the shop the very unhelpful assistant told me that I should have read the "tiny" sign close to the till, which by the way was not immediately visible until pointed out.
Considering we are in the middle of a covid-19 pandemic and it's not possible to try clothing in the shop the they should allow for a refund.
Unfortunately, even though the trousers I bought fit me perfectly on the hips are far to big on the trouser leg so was pointless a smaller size as the assistant suggested.
I find this disgustingly appalling and unprofessional.”
“Wrong shoes sent.
Said they would replace once they received the ones I sent back.
Admitted in their first email that I'd ordered a different shoe. Second email said that the order they sent was the one I made, probably because my original order had gone out of stock.
My order was supposed to be a Christmas present, highly unlikely I'll receive the correct order back in time, considering the length of time the first package took to arrive.
Don't ignore the bad reviews like I did.
Avoid.”
“Absolutely shocking service received a damaged item and got accused of doing it myself when the bag hadnt been used and had only put a few items inside before noticing.
AVOID”
“Nice clothes but from the ones that aren't from aliexpress the rest of them are expensive and over priced. I went today to ask about their returns policy and i'm still unclear on it as the girl behind the counter wasn't very keen on answering my questions - one word answers. Then as i walked back out of the shop to my friends i could hear an audible, condescending "wowww". I turned around to see her face change from disgust to a polite smile. Don't go to the one in Bristol unless you really want something. Do alternative girls think being bitchy is a personality trait? Seems so”
“Nice clothes but from the ones that aren't from aliexpress the rest of them are expensive and over priced. I went today to ask about their returns policy and i'm still unclear on it as the girl behind the counter wasn't very keen on answering my questions - one word answers. Then as i walked back out of the shop to my friends i could hear an audible, condescending "wowww". I turned around to see her face change from disgust to a polite smile. Don't go to the one in Bristol unless you really want something. Do alternative girls think being bitchy is a personality trait? Seems so”
