“I bought a kit on the promise that they would supply results in 8 weeks. That deadline has passed, and they do not respond to me emails. The kit is for an 90+ individual with health issues. They do not care about honoring their promises and their clients' situations. If you research this scam company, you will see that people wait over a year and a half for their results, and are still waiting. Avoid, do not work with them. Save yourself money and unnecessary headaches.”
“Horrible service state that you would get your results back in 8 weeks that can't be further from the truth. It's been 6 months and I have been stuck at the Quality Control phase.”
“Es un fraude. Un año esperando los resultados y nunca llegaron. Dante Labs siempre me respondia alegando que tenían mucha carga de trabajo, hasta que al final dejaron de responder.
Son unos estafadores.”
“My partner and I sent off our PCR fit to fly tests on Wednesday 15th December to fly on Friday 17th December. My fit to fly Email came to me on Saturday afternoon 18th. I had to pay £215 to get another test so I could fly. My partners arrived 10 minutes before the flight check in closed. This caused huge amount of stress and will NEVER use Dante again. Thank you to Mohammed from Customer service who was nice on the phone but no one from customer services were able to help or provide an alternative solution to me. I had to phone around to get another pcr test done! Terrible service actually zero service DO NOT USE DANTE LABS”
“If I could write a review with zero stars I would. Absolute scammers. Received Fit to Fly Certificate from them after the flight left, despite it being sent to them 3 days previous with a 24 hour turn around service advertised. No answer to my chasing emails to their Customer Service until 11pm the night before the flight, when they finally acknowledged they'd just started processing it. Didn't get the certificate until 9.40am the next day, after the flight had left. Had to go to a private clinic to be able to fly, paying an extra £50.”
“Avoid this place very slow I’ve send my day 2 test results come back after 4 days later and send my day 8 test still waiting it’s been 4 days already and no news please please avoid this place scammers”
“DO NOT USE - I purchased the Fit to Fly test to return to canada (thank god I last minute also purchased a kit from eurofin!). I took them both on the same day, sent them both off on the same day in the same postbox - guess who i've not even had 'acknowledgment the kit has arrived at the labs', from? Dante Labs of course! Thank god I had a second Fit to Fly from Eurofin Labs - they were amazing - DO NOT USE DANTE LABS. I would have missed £1k in flights...Eurofin gave me results 24hrs after I posted the test and were amazing with customer support. My flight goes tomorrow!”
“Very slow delivery
I ve order day 5 test to release, but they were soo slow so i got the test on day 7 ,doesn't matter i ve ordered my test on day 2 , i ve done the test and send it back quickly hooping i will get the results faster but seems they are slow with everything .im on my last day off self-isolating and still no answer from them.i ve paid for test to release for nothing because i couldn't stop my isolation. Don't trust them and don't waste your time with them”
“Sent my Day 2 PCR test on 30th September, you have had it since 4th October and still no result. Keep being told there is a backlog. This is very poor service and negligent.”
“Ordered fit to fly tests but have never received the follow up email with instructions, reference and certificate details- absolute fraud. Tried to make contact several times and nothing, no response and phone number not valid!”
“They didn't test my sample for 4 days. On fifth day it was inconclusive.
I took one pcr test on Friday 08.10.21 because I wanted to be sure before flying to see my 99 and 93 year old grandparents. It is not a legal requirement for me to take a covid test before flying because I am vaccinated. I flew on Sunday 10.10.21 and my result still had not arrived. The sample was only tested at 7pm on 12.10.21. This is four days after the sample was taken .I received the result on Wednesday morning 13.10.21, five days after I'd done my sample. My sample was collected on Friday.
When my result eventually arrived five days later, it was inconclusive. I'd been about to see my very elderly Grandparents. It caused a huge amount of worry and inconvenience.Therefore I had to pay £90 for another PCR test in Germany.
I asked Dante for more information and when I'd get the result retaken. No one replied except an automatic apology response that ignored my questions. Therefore I had to pay £90 for a PCR test and isolate until I got the result. I could not see my Grandparents and it was a huge amount of stress for me and my family who have disabilities.
The result of the second German PCR was negative. The original sample was retested by Dante lab and was negative at 3pm 14.10.21. I got my correct result 7 days after I took the test and during that time severe stress, expense and inconvenience as well as ruining my seeing family. I was there due to a death in the family and it was already very stressful. I had not seen them on three years and this situation was completely avoidable.
Do not use them. They took five days to get my result and it was inconclusive presumably because it took so long. Shocked.”
“Waiting for a response and refund since May 2021 from Dante Labs.
They failed to deliver my Day 2 and 8 Tests on time, despite my ordering them a month early. I had to purchase a second set of tests from another supplier.
They have never responded to any emails and no refund has been forthcoming from them. My bank has challenged the charge and i am awaiting a final outcome. Last communication fro. My bank indicated that Dante Labs were challenging their action. Unbelievable.
So here we are today with them in the news and surprise surprise Immensa Labs has incorrectly reported 43,000 pcr test results. Immensa Labs is owned by Dante Labs!!
So if you are reading this their testing service at Immensa Labs has been suspended while they are investigated BUT THEY ARE STILL SELLING TESTS VIA THEIR WEBSITE TODAY.
I think this tells you all you need to know about this company.”
“Received day 2 and 8 tests but never received my results almost 4 weeks later. No text, no email and no answer to my emails. They took the money. Stay away from them SCAM”
“Appaling company and customer service. Have been completely ignored for months when reaching out via email several times about the same problem. And waiting for a refund since June 2021 (it is now October 2021)!
I wish I read the reviews before I paid this company any money! Do yourselves a favour and avoid this company at all costs!!!”
“Ordered and paid for my return 2day test kit a week ago still not received went to another firm and cannot get my money back from Dante are they a scam firm and why are they on the government approved list”
“As many people have said already, disgusting! I never received the test kit, I never received a response to my emails. There is a reason that there is no telephone number to contact them. Of course i have disputed the payment. Shame they are on the government’s website.”
