Darlings Of Chelsea Reviews

4.8 Rating 522 Reviews
95 %
of reviewers recommend Darlings Of Chelsea
4.8
Based on 522 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Darlings Of Chelsea Reviews

About Darlings Of Chelsea:

For the widest range of sofas and leather sofas, it simply has to be Darlings of Chelsea. Darlings of Chelsea ia a well recognized name selling high quality, hand crafted leather and fabric sofas and sofa in a wide range of contemporary designs, and also the more traditional Chesterfield sofas. They also have a fine selection of fabric leather chairs, leather beanbags, leather stools and leather ottomans as well as a new range of stylish sheesham wood furniture.

Visit Website

Phone:

020 7371 5745

Email:

info@darlingsofchelsea.co.uk

Location:

9-13 Fulham High Street
London
SW6 3JH

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Darlings Of Chelsea 1 star review on 4th January 2024
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Darlings Of Chelsea 1 star review on 23rd September 2023
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Darlings Of Chelsea 1 star review on 23rd September 2023
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Darlings Of Chelsea 1 star review on 23rd September 2023
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Darlings Of Chelsea 1 star review on 23rd September 2023
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Darlings Of Chelsea 1 star review on 23rd September 2023
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Darlings Of Chelsea 5 star review on 4th November 2020
Sharon Seager
15
Anonymous
Anonymous  // 01/01/2019
Appalling experience from Darlings of Chelsea Enough time has passed for this review to be written in a non-emotive manner. We saw an amazing sofa within Darlings of Chelsea’s clearance section – 6 stunning, crisp photos. Tick! But we’re old enough to realise that clearance means ‘potential issue’ so we reviewed the condition box; ‘good condition’ it stated. Tick! As a final check we phoned the Ash Vale showroom. ‘It’s in great condition – looks like a cancelled customer order’ said their representative. 3 ticks! Wow we thought – visually great, descriptively good - both verbally confirmed. Let’s order! What a mistake. We were advised as to a delivery date the afternoon before, which was ridiculously short notice but thankfully we were in. When the sofa arrived our faces dropped. There were about 20-25 dark marks on the sofa; both ends, back, seat and scatter cushions, all visible from at least 15 feet away. One in particular was deep, black and approximately 15cm x 10 cm – looked amazing on cream fabric!!! ‘Here’s a cleaning kit’ said the delivery men. WHAT???? Numerous emails and phone calls followed, culminating in a formal complaint raised later in the afternoon. ‘We have people who clean sofas and we’ll get back to you within 24-48hrs’ said the representative. Guess what? No phone call, here we chase again. It took phoning HQ in Birmingham to speak to someone with a customer focus. It transpires that there is no cleaning availability (which does make sense but hopes dashed again). Following an internal investigation the sale photos originated from a formal photo shoot rather than the actual item for sale. Rather naughty for an item in a clearance section…………….. To be fair to Darlings they offered a refund within a couple of hours of delivery and that’s what we accepted. The sofa has been collected and our transaction cancelled. But the misinformation (we can clean it for you), the lack of initial ownership / customer service and an inability to return phone calls meant we had the most awful experience over the past 4 days. Simply, how can a sofa leave in such a condition? I’m sure DoC will respond to this review and rightfully they should. Simply putting their hands up and saying ‘yeah we got that badly wrong’ would suffice.
Helpful Report
Posted 8 years ago
We are very sorry to read of your experience with our team at Darlings of Chelsea. Our clearance items are a mix of end of season stock, ex-display models or furniture that we were unable to fit through the doors of a customers home. As a consequence these items may have imperfections such as scratches, and scuffs etc. Wherever possible we refurbish goods and at the very least examine goods prior to sale or shipping. In this particular case, it transpired that the goods were not examined satisfactorily prior to shipping. Furthermore, our promise to clean the goods was made by an inexperienced team member, who has since undergone further training. In attempt to have the goods professionally cleaned we did contact two professional upholstery companies, who for their own reasons declined to clean the goods. We did also offer you an at home cleaning kit to clean the goods which was also rejected. Having no further option we collected the goods and refunded the yourself in full. Many of our customers request our inventoried clearance items be delivered as soon as possible, and many remark favourably on our swift turn-around from order point to offer of delivery. In this particular case this was inconvenient to the customer and for this we are sorry. We have since evaluated our processes and since introduced new systems to ensure that mistakes of this nature cannot happen again. We are truly sorry and are always striving to improve. The Darlings Team
Posted 8 years ago
Mark on sofa when first received and Darlings of Chelsea went out of their way to ensure that I was provided with no compensation. In ethical actions including misrepresenting findings of supposed independent consultants review. I only required cover to be replaced on extremely expensive sofa. Disgusted with service provided by you and will never use you again. And will be sure to report your bad service to all who question where our sofa was purchased.
Helpful Report
Posted 7 years ago
To be perfectly honest I found the customer contact really off putting. The lady in the shop who served us really was unfriendly although knowledgeable about the product we bought. Id asked also if there was going to be January sale discounts ( we went in on Black Friday weekend) I would have bought more as it was a modular piece ( the Alice I believe ) she told us there definitely wouldn't be any further discounts however only four weeks later the price went down further! The delivery team who delivered the item were beyond rude and very unhelpful our house is being renovated and they moaned about everything possible even telling me I was lucky that they could have refused to deliver it!!!1 bit much for a 5k sofa!!!!! its a shame as the products in the shop are fantastic quality and my sofa came within the allotted time.
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Posted 4 years ago
Delivery was attempted by 2 men to lift 2 very heavy electric reclining sofas. They were barely able to lift the sofas off their Lorry, let alone anywhere else. They complained that they had the same problem the previous day with very heavy items to be lifted by just two guys. I just managed help them to get the sofas off their Lorry. However I now have to pay another company to carry the sofas into my flat!! No offer of any solution from Darlings!!
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Posted 7 years ago
We bought our two seater electrically operated reclining sofa from the St Albans showroom; we wish we hadn't. On delivery the two halves of the sofa were incorrectly assembled and it took the Customer Service Department three weeks to sort it out, by which time it was apparent that there was, and still is, a major electrical fault. Three attempts have been made to deal with the fault without success;so six months after the sofa was purchased not only can the left hand recliner not be used, but staff have failed to reply to our email of complaint. On the basis of our experience of dealing with Darlings of Chelsea, we couldn't and wouldn't recommend them.
Helpful Report
Posted 8 years ago
Dear Norman, The first we were aware of a fault on the goods was 22 November 2014 and on 24th November a Customer Services Executive contacted the you by telephone, this is 48 hours from receipt of the complaint. During this conversation, we apologised for the issues and determined a plan of action. At that time the fault being dealt with was misaligned headrests and feet. On the 2nd December 2014 we learned of the fault to the recliner. On 15th December 2014, we received an email from the yourself thanking us for fixing the feet and the headrest alignment issues. At this stage the recliner issue was still outstanding and a further report and replacement parts were required from the manufacturer. During the whole process I can see the Darlings of Chelsea Customer Services Executive has been in touch with the you. You are correct, 3 attempts have been made by the suppliers technician to repair the faulty recliner. On 28th May, Darlings of Chelsea placed a compete reorder for the faulty goods. At the time of writing the goods are expected to be delivered to yourself within 10-12 weeks from point of order which is the standard lead time from this factory. We have been pro active with your issue and I am confident you will be happy when the new ones arrive. We are sorry you feel this is still not good enough, our best endeavours remain at all times.
Posted 8 years ago
Very happy with service on purchase, much less impressed with communication after purchase and before delivery. No check up following delivery to see if we were happy. When spending over 2000 on a sofa bed I would expect more
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Posted 4 years ago
Ordered 4 x replacement cushions as fibre filled at a cost of £470 and yesterday 4 x feather filled cushions were delivered. The replacement cushions was to replace the existing feather filled cushions that became very uncomfortable after a few months of use, so what is the use a receiving new feather filled cushions.
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Posted 7 years ago
Great service and advice from Aimee in the St.Albans store. Loads of choice of fabrics and designs. Competitive prices and an extremely comfortable sofa, which looks great. Liked the delivery arrangements too, with a call 30 mins before arrival and they unpacked, assembled the sofa and took the packaging away. So very happy customers.
Darlings Of Chelsea 5 star review on 21st October 2016
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Posted 7 years ago
After moving house we ordered, by telephone, a chair to match our corner sofa which we had purchased over 4 years ago. We were asked to send the sample square of leather to Darlings to be colour matched, due to the time difference in our orders. This was done and the chair was delivered within the time stated and the match couldn't be better! We are delighted once again with the service and the comfort and quality of the chair. Only one small negative - after several requests to Darlings, our old address wasn't deleted from their system and the delivery driver had 2 addresses. At least he contacted us en route to check the correct address!
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Posted 8 years ago
Absolutely brilliant service. From the moment we met Sherif at the Fulham store to delivery today (all the way in Devon). Sherif made us safe and comfortable in the shop and very informative about the product. Kept us up to date with manufacturing. Then we had Atlas deliver. Great service from them and communications. 2 lovely gentlemen delivered. Unpacked and ensured everything was put in place. All packaging taken away. Absolutely Brilliant. Thank you
Darlings Of Chelsea 5 star review on 4th November 2020 Darlings Of Chelsea 5 star review on 4th November 2020
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Posted 3 years ago
The quality of the sofa is excellent, very satisfied. However, the customer service was non-existent and very impersonal. Order was placed online but there was zero follow up after the order confirmation email and I had to chase for an update several times on the order. The only people who actually proactively contacted me was the delivery company 3rd party. Was very surprised, I had expected closer customer care given the price and premium status the products are marketed at.
Helpful Report
Posted 3 years ago
We have had the best experience at the Darlings of Chelsea Parsons Green showroom. In particular from assistant manager Victoria Howarth. From our initial visit we were looked after & was expertly guided through all the different materials & styles that were available to us but we never once felt ‘shadowed’ by anyone on the sales floor as so many other sofa showroom sales people tend to do. We did email Victoria with questions once we returned home & were so pleased to receive a response the very same day. The original delivery date we were given had to be changed as we were both unavailable to receive the sofa, but even this was made very easy. After the delivery, we received an email to check that we were happy with our sofa & that it had reached us in perfect condition. All in all we are thrilled with our purchase and would highly recommend Darlings of Chelsea. A special thank you to Victoria for her expert advice & care & attention.
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Posted 4 years ago
Brilliant service and delivery was smooth. Love the sofa very happy with it.
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Posted 4 years ago
Fantastic Product, after sales service wasn't great. I kept having to chase, I could tell i was being fobbed off. Shame really as I LOVE the sofa, I just hate being lied to. A little more care with the customer service would go a really long way. Thanks
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Posted 4 years ago
Recently purchased sofa & 2 chairs & we are very pleased Good quality- lovely fabric - very comfortable.Darlings have been fantastic to deal with, all the staff along the way have been helpful,conscientious & a joy ! Delivery was perfect also , we would definitely recommend this company!
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Posted 4 years ago
Very happy with the bed. However your deliveries should be shorter.
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Posted 4 years ago
Great service and very pleased with product.
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Posted 4 years ago
I have recently bought a lovely 5 seater corner sofa from Darlings. The help in the store was excellent and my sales assistant was friendly, knowledgeable and very helpful. I put the order in and the sofa was ready more or less when they said it would be. My only criticism in the whole process was the delivery company they use. I have rarely come across a company which is so inflexible and unhelpful. They sent me a date which was almost 2 weeks in the future and, when I couldn't do this, sent me another which was another 10 days off. They refused to discuss dates on the phone (and it took me some time to even find a number for them) but just sent me infuriating automated boxes to fill out. I only managed to get a date fixed at all by calling Darlings in desperation and asking them to sort it out for me. It took almost a month for the company to deliver my sofa and then they sent me incorrect information on the preceding day regarding timing. When it actually arrived the delivery men couldn't have been more helpful or professional. However, the logistics side of the company was appalling. Having said all that, I love my sofa and it is exactly what I was looking for but I think Darlings should consider changing their delivery company!
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Posted 4 years ago
We are extremely pleased with the quality of service we have received from Darlings of Chelsea. The sales person was very helpful and made ordering easy and stress free. We are very happy with the corner sofa we ordered, excellent quality and looks amazing in our home. Also, would just like to mention the two guys who delivered our sofa were great. They were polite and extremely considerate not to cause any damage to our property (considering the size and weight of what they were handling). Thank you very much.
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Posted 5 years ago
Showroom at Ash Vale was well-stocked. The prices were excellent (there was a promotion discount) and the manager, Natalie, attended us personally. She was very friendly, advised us well and there was no pushy hard sell. With complimentary tea & coffee as well, it was easy to buy from Darlings! Our sofa was delivered earlier than forecast and we're delighted with it. Five stars.
Helpful Report
Posted 5 years ago
Darlings Of Chelsea is rated 4.8 based on 522 reviews