DAVID AUSTIN ROSES Reviews

3.3 Rating 17 Reviews
53 %
of reviewers recommend DAVID AUSTIN ROSES

Write Your review

Tell us how DAVID AUSTIN ROSES made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
I would rate this company negative stars the company is ridiculous I was lied to over the phone phone. I had my eye on a rose I called and was given various date I was on the website patiently waiting. I called today and was told the rose I was looking for was listed Saturday which is false because I was on the website every day.
Helpful Report
Posted 2 months ago
We have ordered 6 bareroot roses at a time. The first two batches worked out fine. The last were sent very late in the season. In spite of taking all the same precautions planting them, they didn't survive. We have now been trying to exercise the warranty for about 5 weeks. It appears they are hoping we give up. They have requested multiple photos of the dead roses.
DAVID AUSTIN ROSES 3 star review on 5th July 2023
Helpful Report
Posted 8 months ago
I love their roses. I ordered 5. When I received them, I didn't receive what I ordered. I have contacted them 4 times. Still no response. They sent me 2of the same kind, when I had ordered one bush and 1 climbing. When you spend a lot of money, you would think you would get a response.
Helpful Report
Posted 9 months ago
Ordered a Hyde Hall rose in the early Fall of '22 for a Spring '23 delivery. I've ordered roses from several nurseries over the past nearly two decades and two houses. I'm very well versed in when to expect a shipping notification for delivery to my zone 4b area. Mid April - mid May. Imagine my surprise when out of no where I receive a "Your Order Has Been Despatched[sic]" from David Austin on March 17th, for expected arrival today - March 20th. I am awaiting a reply on why my bare root rose order was shipped out while the ground is still frozen and snow is very much still covering the ground here in the upper Midwest. This has marked my very last order from this company. Buyer beware.
Helpful Report
Posted 1 year ago
They took my money for 2 plants munsteed wood rose in feb 2022 and never fulfilled the order. They dont attend phone calls and they block your number if you keep trying to call them. They are assholes big time. I paid $140 Canadain dollars included shipping. You have to return my money assholes.
Helpful Report
Posted 1 year ago
****Edit: I showed my neighbour who is pretty hot on roses and she thinks it has “witches broom disease” which is from DA nursery as it hasn’t been in my garden and arrived like it. The new growth is all affected. Binned! UK customer.**** DO NOT buy online from D. Austin as the guarantee means nothing. They are much poorer quality than those supplied to the garden centres. Perhaps they sell the ones online that they couldn’t sell in a shop? Excellent marketing but lacking in everything else. I guess since the sons took over it’s more about insta promoters and posh catalogs than really quality and customer service. After buying lots of DA roses over the years for myself and as presents for others. I’m annoyed because my parents got me Gertrude online as a gift and 35 quid isn’t cheap for them. Sent me a crispy and crinkly Gertrude with yellow and brown leaves that are oddly shaped and two of the three main stems growing against each other. I sent them pictures and they said if I plant it it will be fine in a few weeks. I won’t be waisting my time because bits keep falling off it and it hasn’t picked up with TLC. Shame DA used to be a lovely quality English Company, took a few years for it to go right down hill. Condescending customer service, company living off D. Austin’s legacy.
Helpful Report
Posted 1 year ago
I ordered 70 white roses before my gardener had dug the beds. I askes for them to be delivered in a week's time. They were delivered a day later. Not what I wanted! I had undered ordered. I needed more roses which I ordeded for ASAP. They sent them almost a week later with a Sarurday delivery. Not what I wanted again! This is very poor custumer service that dosen't listen to customer requests. High prices which I don't mind and high arrogance which I do mind! David Austin Roses does not care about Customer Service .....just pretend care that has been automated.
Helpful Report
Posted 2 years ago
2/22/2022 I had ordered two Winchester Cathedral rose bushes from David Austin Roses on 3/14/2021. I noticed that the roses were charged to my CC a couple of days later. Believe-it-or-not, the roses arrived on 2/20/2022, almost one year after ordering them. Early on I had thought the delay might have been a minor one, however, never received any information regarding the order status. Eventually I had forgotten all about the order until they arrived which confused me as I thought the order should have been cancelled. I have no use for these items at this late date so I notified David Austin Roses (via eMail), That there must have been some error on their part given the extended period of time between ordering and shipment. I was told that they would accept a return, however, (a)The cost of doing so would be mine. and (b)If the returned product was not salable, I would not receive a refund. The went on to tell me that I was notified of the shipment on 3/2/2022, suggesting that I should have cancelled the order at that time. Note however the supposed date of notification was a future date. How can this be? Nevertheless, I again notified them that inasmuch as the delay was not my fault and that this supposed ship notification has yet to happened, I felt obliged to insist them to arrange for the return with no recourse to me should the items returned were found to be non-saleable. I might also note here that the charge to my CC was made shortly after the order was placed. Unlike the customary charge-on-delivery, which most retailers honor, leaving me with an additional issue with not being able to refute the charges against to my CC through the bank (sixty day limit on these things). I might also note that the current cost for the Westchester Cathedral Roses is $32/each (plus T/S/H). I ordered two and my CC charge was over $90. (something I should have checked earlier). Nevertheless, It's not about the money. Its about the shameless way the David Austin Roses folks do business. Failure to disclose, failure to deliver and of course failure to satisfy customer complaints post-sale. If I could I would haven them a negative rating, however the worst I can do is give them one star (what a joke) let everyone know just how awful they are to do business with. BTW if you look up their reviews (which I should have done at the beginning) you will notice that more than 40% of the reviews are two-stars or less. Caveat Emptor everyone. Please, please please do NOT do business with this despicable organizations............Thanks
Helpful Report
Posted 2 years ago
The plants are always sent in perfect condition and come carefully packaged. I had a problem with a climber which didn't drive and Lisa offered me a replacement as soon as she saw a photo of the plant which I had mistakenly put in a too-small pot. David Austin is, for me, the best rose grower I have ever come across.
Helpful Report
Posted 2 years ago
I ordered three barefoot roses from David Austin Roses. When they arrived they did not look much alive. However I planted them feeling I should give them a chance. I had never purchased bareroot roses prior. And did not understand it can take 6 to 8 weeks for them to start leading out and greening up. This is exactly what happened. With feeding, watering and nice warm weather my roses are very much alive. I would suggest others to do the same with bareroot roses they may purchase from David Austin Roses before placing negative reviews! It could be you just did not give adequate time for the roses to come out of dormancy.
Helpful Report
Posted 2 years ago
David Austin roses are an absolute top class company and you can be confident that if you are purchasing from them you will receive excellent customer service. They are quick to respond to queries and will offer to replace anything you are not happy with - I ordered a rose last year which the delivery company damaged quite badly - even though it wasn't David Austin's fault I contacted them so they were aware and they immediately offered to send me a replacement and are always willing to give help and advice too.
Helpful Report
Posted 3 years ago
I decided to give my rather unloved garden a make-over as a first step to taking up gardening as a hobby. I'm so glad I found David Austin! The five roses I bought last year (a mixture of potted and bare root) are vigorous, healthy and stunning! They deliver quickly too and have lots of advice, which has been invaluable. A great company - one of the few I trust :)
Helpful Report
Posted 4 years ago
Excellent roses. Excellent service.
Helpful Report
Posted 5 years ago
Beautiful healthy plants - I have bought their roses for several years and keep trying to find more space in my garden as I love them all so much. Glorious and mouth watering catalogue, always being tempted!
Helpful Report
Posted 5 years ago
They are a company that are always helpful with the plants description and my choice for a particular place. They send the plants well protected and the delivery is always swift and good. The plants are wonderful and give joy beyond ones dreams.
Helpful Report
Posted 6 years ago
Fantastic quality roses and quick delivery. Reputable and well established company with fantastic array of roses. I would never have dreamt that I would order plants online but am glad that I did!
Helpful Report
Posted 6 years ago
Excellent service from browsing catalogue to order and delivery .
Helpful Report
Posted 6 years ago
DAVID AUSTIN ROSES is rated 3.3 based on 17 reviews