dbrand Reviews

Name: dbrand
Rating: 4.40

4.4 Rating 808 Reviews

85 %

of reviewers recommend dbrand

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Metrics

4.4

Based on 808 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Help future customers by talking about customer service, price, delivery, returns & refunds.”

Helpful Report

Posted 1 year ago

“Had a great experience ordering Dbrand Darkpates 2.0 and skins for PS5. Order was received was received quickly and the packaging was top notch. Really appreciate the concise and accurate installation videos too.”

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Posted 1 year ago

“Better than expected. Great quality♥️, perfect fit, value for money and fast delivery to Australia. I received this item quicker than what I ordered from other side of the country.”

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Posted 2 years ago

“I can say nothing but good things about this company. I have ordered a number of skins for different devices and they all are quality products. Any time that I have had an error with my order (which is extremely rare) I have been taken care of with excellent customer service. I will continue to buy from this awesome company. Also the whole “we’re all robots selling products to dumb humans” marketing is hilarious. I actually read every email and comment on their website. Great stuff!”

Helpful Report

Posted 2 years ago

“Preordered PS5 shells with middle skin, few weeks later they came out with new Damascus center skin. I contacted customer service with order number and asked if they could please modify order for the new Damscus triple black before it ships out. Not only did they respond within the hour but they gladly agreed. Awesome company, great customer service. Thank you”

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Posted 2 years ago

“There was an issue with the order at their, so they replaced it with new one ... :)”

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Posted 2 years ago

“Call the products I’ve received I’ve been awesome. I love them so much. And if I’ve ever had an issue they resolve it quickly and easily”

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Posted 2 years ago

“There was a problem and it was resolved right away, quick and easy no questions asked. Thank you.”

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Posted 2 years ago

“Good customer service, with a trademark sense of humour.”

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Posted 2 years ago

“Their customer service is absolutely amazing. They speak to you like your garbage but treat you like a king.”

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Posted 2 years ago

“Missed shipment today didn't get my order yet but they refunded me my shipping cost and told me buy ice cream 🤣🤣👍👍👍👻 class company would love to become a skin tester for these guys class 👻👻👻👻”

Helpful Report

Posted 2 years ago

“High quality and awesome customer service. Will be buying again for other products.”

Helpful Report

Posted 2 years ago

“The skins are pricey but you get what you pay for, a quality product on top of amazing after-sales/customer support. Have used other brands and they were a) a waste of my time and b) so poor that the shoddy end results wasn't worth the money saved (or rather, money wasted overall)”

Helpful Report

Posted 2 years ago

“They really care about their customers”

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Posted 2 years ago

“Probably the best customer service out there! Really understanding and actually willing to help customer at any cost! Loved it!”

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Posted 2 years ago

“Amazing support , they deal in good faith which proves they are respectable company and brand I strongly recommend their products as they are amazing and their service is even better. Thank you Dbrand!!!”

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Posted 2 years ago

“Basically Can’t be better”

Helpful Report

Posted 2 years ago

“I’ve been a customer of Dbrand for a while, back and forth between competitors products. I have settled after my last purchase, this will be the only brand I support with skins. They absolutely nail the design, and the fit feels like it’s not even there. Very quality, not to mention how top tier the customer service is. Thanks guys! Hopefully someday I can. Get my car interior wrapped with some of your designs ⭐️⭐️⭐️⭐️⭐️🤍🤍🤍🤍🤍⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 years ago

“Amazing customer service! Ordered a new skin for my phone and it was lost in mail so they quickly sent out another. After receiving it I realized I ordered the wrong size and they worked with me to correct that as well. They were always quick to respond and always had a solution I was happy with.”

Helpful Report

Posted 2 years ago

“I've ordered from dbrand several times now and I can confidently say that thier products and service is top notch. I made an error on a recent purchase and they responded within minutes to my email. It was a very time sensitive situation and they did not let me down at all. Thank you to the R & D teams to the customer support team. You guys rock!”

Helpful Report

Posted 2 years ago

dbrand is rated 4.4 based on 808 reviews