“Love the Sandro outlet store.
The SA WAZHAM is always incredibly welcoming and has the best customer service. She always suggests things that look good on me”
“Excellent service. Goods arrived within 5 days. Lovely quality exactly as described. Fitted perfectly. I was a bit wary ordering due to some reviews but i wouldn't hesitate to recommend or buy from again.”
“Their website is absolutely pathetic. After multiple attempts to order, the website kept complaining about payment issues even after I confirmed with all my card issuers that Sandro never even attempted to charge for the purchase.
Finally I got through to a customer service person (there's no Canadian customer support number because they don't care), they pointed me to the verification department who requested a photo of my drivers license and my credit card.
I uploaded my information and after a while this is the exact email I got from them:
"Unfortunately, at this time we are unable to verify your information and will not be able to reactivate your account. At this time, you have not been charged and no order has been placed.
We apologize for any inconvenience.
The Maje Team"
I know security is required, and I've done this process many times with other retailers without any issues. This is just beyond pathetic”
“IF I COULD GIVE ZERO STARS, I WOULD. A month after my placing and paying for an order, still no product after promises of sending an email with a tracking number. Now they say they will send a full refund after I said to cancel the order. However, after reading the reviews (which I wish I had read before ordering), I will file a fraud claim with my credit card company. DO NOT ORDER FROM SANDRO - IT IS A SCAM.”
“Even me as an ex employee get ignored. After I quit my job there I get ignored for 6 months. And I wanted only my certification of employment . It’s a disaster in general. The worst company I worked for. Glad I left”
“Horrible! Spoke to "Raul in customer service". I've been dealing with an issue for quite some time now, and unfortunately, the resolution process has been less than satisfactory. Despite reaching out multiple times, the handling of my complaint has left much to be desired.
The outcomes presented to me so far have been far from acceptable or fair, and it's disheartening that my concerns haven't been adequately addressed. The frustration has led me to request a connection with a supervisor, hoping for a more effective and informed approach to my situation.
While I appreciate the efforts of the customer service team, the overall experience has left me disappointed. I believe there's room for improvement in addressing customer concerns and finding resolutions that meet their expectations.”
“Horrible experience. I am out of 400 euros because of them. They wouldnt return my clothes in an official store because their internal system was not working - called at least 30 times the customer care which assured me the clothes could be returned in another city (even past 30 days) given that it was an issue from their end - a few days after they wrote saying the return was not possible. I am still fuming about the way I was treated by the rude and inefficient customer care officials and I am shocked given the expensive prices of brand. I and my friends will never purchase from Sandro or Maje again.”
“I ordered Sandro sandals, where it was indicated that I would receive them within 3-4 business days. They sent me a confirmation that the order had shipped. As a result, I was waiting for about 2 weeks. The order was never delivered. And then when tracking, I saw that the goods were returned back. The money was not credited full amounth to the account. I am completely disappointed with this company.”
“I phoned 11 days past the 30 day return policy window and explained that I wanted to exchange my item for a larger size. The customer rep refused and said I would just have to purchase the larger size and keep the one I already had. Terrible attitude and horrible inflexible policy.”
“Absolute disgrace! The worst customer service I have ever experienced! Bought a jacket back in January - it was never delivered. After multiple emails and phone calls, the customer service has done absolutely nothing and hasn't issued my refund after 4 months!!!! Stay away from this business!!!”
“DO NOT ORDER ONLINE HERE. ESPECIALLY DO NOT ORDER THE FINAL SALE. I found this company and its upper management have their interest before the customers. They only care about their profits and policies. I had an issue with an item labeled final size that I ordered online since the item from a season ago were no longer available in-store and were all returned to their NJ warehouse. When trying to resolve this issue, the item ran a size bigger than expected (Nothing was noted about that online at the time of the purchase), as I have other shirts from this company in the same size I initially ordered. I ended up with 'Nothing we can do" from their customer service agent, which is a lie as they could help to assist me with this issue and chose not to. Never in my experience of being in retail and a customer has I received such poor customer service and been unappreciated as a customer from a retailer. This experience could have been better, and unbelievable how slow the customer service is in responding to online and phone inquiries. I had to leave voice messages multiple times without a callback. My request came after being fully aware of the return/exchange policy, other than the policy of exchanges happening in the store ONLY. It was my unfortunate assumption that I thought they would try to help me with my issue, which they were unwilling to do again. All of this was after I offered to cover the shipping cost to make this exchange happen for the same shirt in a smaller size that they said they would not help me do (This is after calling and emailing them multiple times). Oh, and the last response customer service gave me about the size issues was that they told me the material of the items could affect the size of the shirt, which I can understand, but why did you not note that on the website?! I DO NOT RECOMMEND PURCHASING ONLINE NOR PURCHASING ANYTHING LABELED FINAL SALE. Their website will not give you information on the fit, and you will risk ordering a final size online. DO NOT. This is unfortunate because they purchase great products (they need to include more information about them on their website). They must uphold their customer service and policy to a different level, much lower than their products.”
“The customer service is a joke and doesn’t even worth one star here. The jacket never delivered to me. They didn’t properly contact Fedex. I called Sandro many times and the answer was always they will follow up or send note to their manager. Then no response until I call in next time and they just say the same thing to me again. They also never reply to my emails.
WORST shopping experience ever!!!”
“The white shirt ($450) was delivered with dirt on the cuffs and blue pen marks all over. Customer service refused to refund any portion of the amount paid. Terrible experience, terrible quality - I will never shop here again.”
