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Debenhams Plus Reviews

1.5 Rating 288 Reviews
10 %
of reviewers recommend Debenhams Plus
Company Reviews Questions Metrics Info
1.5
Based on 288 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 39%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Read Debenhams Plus Reviews

About Debenhams Plus:

Visits Debenhams Extra for a huge range of TVs, home cinema and laptops. We also stock a wide range of Nursery goods and bikes for all ages.

Visit Website

Phone:

0871 984 1922

Location:

Debenhams PlusNeptune WayTrident Business ParkLeeds Road
Huddersfield
HD2 1UA UK

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Debenhams Plus 1 star review on 21st April 2018
M Dounis
Debenhams Plus 1 star review on 21st April 2017
Anonymous
Debenhams Plus 1 star review on 17th January 2017
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Debenhams Plus 2 star review on 27th November 2016
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Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ray Taylor
Unverified Reviewer
“Mobile phone buyers BEWARE Firstly, I thought I was buying from Debenhams when in fact Debenhams Plus is actually ‘Buy It Direct’ Placing my order for a Samsung A5 2017 was quite straight forward plus there was good communication with regards to delivery. It arrived on time. However, when I opened the parcel the box containing the phone had had the manufacturers security label removed and another label had been placed over it. I have had quite few new phones from different suppliers over the years and all the security labels have ALWAYS been intact. I phoned Samsung Support and the gentleman I spoke to told me if I had bought a NEW phone the Samsung Security label should NOT be tampered with. There is a risk it could have been compromised in some way, or a used or returned phone or refurbished one. He advised me to RETURN it and insist on an unopened one or find another supplier. I then phoned Debenhams Plus, the man I spoke to told me they open the boxes for quality control purposes, WHAT!!! So Debenhams Plus have a person, whose job it is, is to open the phones boxes and check that Samsung have done their job correctly – I DON’T THINK SO – He said he would send me another but could not guarantee it would not be the same. A returns label was emailed to me and it was then he said it would take 3-5 working days for the parcel to get back to them then it will take another 2-3 days going through their depot before another one was sent out for their normal delivery, which initially I agreed to. However, after putting the phone down I thought, wait a minute WHY could they not treat my case with some urgency – I was in need of a phone and I could see this dragging on for nearly 2 weeks. I Phoned again and said I wanted to return it for a refund. This was no problem but I was then told the same thing regarding the time getting it back and then it could take 3-7 days before the refund to appear on my card. I am NOT very happy – I bought a NEW phone so I expected to receive a NEW phone – Everything was going well, I thought this company is really on the ball, I was impressed until I received a phone which had been opened and then to be passed off with a load of garbage plus to have to wait all that time to get my money back, my opinion changed - I made a formal compliant to Debenhams Plus and got NO REPLY - I then went to Debenhams Chief Executive and they did respond but said they were not responsible for this company but gave me store voucher as a gesture of good will !!!! I WILL NOT BE USING Debenhams Plus EVERY AGAIN.”
Helpful Report
Posted 5 years ago
David Robotham
Verified Reviewer
“What a waste of time denenhams ordered a item for next day delivery as promised I made a special journey to collect it & it had not arrived by 5pm not well pleased”
Helpful Report
Posted 8 years ago
Daniel Armour
Unverified Reviewer
“Took almost 3k then didn't deliver the item. Didn't tell us we had to call them.”
Helpful Report
Posted 5 years ago
Linda Whitehead
Unverified Reviewer
“Ordered a tumble dryer to deliver to home on 28th December. Waited in all day just in case it did not deliver in the advised time slot, only to find they had not even bothered to put the item on the truck that day. A nightmare getting in touch with either Debenhams or Arrow XL. Still not idea when I will get this, so will have to cancel order and wait for them to be bothered to credit the money back to me. NEVER USE THIS COMPANY OR ARROW XL”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Awful. I purchased through Debenhams Plus only to find that Appliances Direct supplied the actual products. Debenhams Plus prices are higher than Appliances Direct's prices and there is no way to retrieve the difference, even though they are basically the same company. I went with Debenhams for the trust factor and needn't have bothered. I basically spent £80 more just for the pleasure of clicking 'buy' through Debenhams Plus and not Appliances Direct. Stick with AO and Currys is my advice!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Got a cooker for my mother in law who is 84 years old the reason I bought the cooker as it was easy for her to use, first the cooker was delivered, I had asked for her old cooker to be taken away which was done and the wrapping to be taken away which was not done when I phoned about the wrapping not being taken that I paid for they did say they would send someone out but told them not to bother. My mother law arranged for the qualified electrician to connect the cooker up it was working for a total off 7 days then 2 off the rings stopped working so called Debenhams plus was told the connection at the back must be the problem our electrician came out at a charge and said the connection is fine so phoned back Debenhams plus and they said that someone from Debenhams plus would come out who did and said it was the connection to my elderly mother in law,I then phoned up which was a total joke who really were not interested said they didn’t have the report from there guy and they would be in touch, two weeks still nothing phoned again to told it was wired wrong got the qualified electrician out yet again at a charge and he said he would do a report if they want that the cooker is wired correctly, phoned them yet again and now Debenhams plus are asking for a picture of the back of the cooker,my mother in law has now had a bill for £78 from this company, its a total joke, my wife has cancer and I don’t need all this added stress over a brand new faulty cooker don’t buy from this company it really is disgusting service I can’t believe Debenhams is connected to this awful company do not buy be warned.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“DEBENHAMS PLUS IS NOT DEBENHAMS !!!!!! Bought an air-con unit from what I thought was Debenhams plus (because of Debenhams reputation ) only to discover the real firm behind it is Buy it direct .com . After only 3 uses the unit failed so called up, spoke with a rather rude female JESS HAIGH, who before I had explained any problems said the angle of the pipe from the machine was crucial and needed to be less than 30 Degrees she also said I needed to take photos of the unit and set -up . After sending photos she told me my installation was incorrect and even though I have only had it 35 days she strongly implied it was my fault and even claimed that one of the photos I took showed the pipe was on the floor and then went up too steeply . Luckily I took over 30 photos from many different angles some of which showed exactly how the pipe was which was nothing like she described from my photos ( lying ) . I then went on to look at the manufactures manual and it actually shows the correct installation as being 90 degrees or straight up as in a chimney. Fortunately other members of staff have since reassured me that she was WRONG to accuse me and got all details WRONG about how the installation was supposed to be . But it feels WRONG to be made to feel like you are about to be ripped off for £350 for a machine that was obviously faulty and practically new . If you get JESS HAIGH on the phone I suggest you ask for anyone else , she was rude , didn't listen and gave me huge doubts I would be treated fairly and legally. Forget TRUSTPILOT reviews too easy to fake this place has the real feedback . I am still waiting to see if I get my money back . Lets see ...”
Helpful Report
Posted 7 years ago
Naomi Styles
Verified Reviewer
“Horrendous customer service, after 48 mins on the phone my problem still hadn't been sorted. Now have to wait 24 hours for a manager to listen to my call and then call back. I can honestly say I don't think I've ever received such poor customer service anyway else.”
Helpful Report
Posted 8 years ago
A Very Unhappy Customer
Unverified Reviewer
“I spent over a £100 online in the sale. One item was not in stock yet they still took the money for it ! I emailed them to say that they've took the money but not delivered the item as it wasn't in stock. They replied back with some pathetic excuse and that I would have to more or less do the chasing for it,including going into my bank (why I haven't got a clue) I WILL NOT BE USING DEBENHAMS ONLINE AGAIN & I will telling friends & family not to either....! DISGRACEFUL customer service !!”
Helpful Report
Posted 8 years ago
Dalene Ferreira
Unverified Reviewer
“Very disappointing, a week ago I ordered a dress on-line to wear to a family members wedding at the time of placing the order on-line I was informed it would take 4 - 5 working days so I had more than enough time to receive it before the wedding! it's not arrived and the wedding is tomorrow :( I called and they said I would not get a response to my enquiry regarding the order for 3 working days and that there was no way of tracking the order even though they sent me a tracking number, I now have to go out and buy another outfit at the last minute which is inconvenient and an additional expense! Very disappointed and will probably not order anything on-line for fear of it not arriving on time or possibly never arriving!”
Helpful Report
Posted 8 years ago
Callum Howe
Unverified Reviewer
“I waz just cumin owt of thu job senter wen man wuz cravin bare fagz, went intoo debanahams to get me marlbruh. Went to de tilz and sum nutty geeza behind the tillz sed dat he dont sell n.e fagz. So fort I wud go rownd and get me sum lonzdale trakkies but dey did not sell um. iz gon get mi crewdem to go blitz on dis ting fam.”
Helpful Report
Posted 9 years ago
Dorothy Kay
Unverified Reviewer
“Just had to pass this on to you as so often counter attendants get really bad press. I was in Debenhams Falkirk this morning, as the tills were busy, I went to the cosmetic counter to be served. I was served with Avril, whom I found a great help compared with other store in this centre. Avril was so pleasant and willing to help me it was a very nice gesture I will certainly be returning to Debenhams in the near future as their customer service training is second to none. Thank you Avril for making my day.”
Helpful Report
Posted 9 years ago
Hampton 22
Unverified Reviewer
“Terrible returns and refunds, 13 days and nothing. Customer service answer phone message for 3 days, they are too busy to take your call, be aware of purchasing online!!”
Helpful Report
Posted 4 years ago
Mai Abdulghani
Unverified Reviewer
“They sold me a pixel 2 xl defective phone. And They do not reply calls or emails and diverted me to google itself. They replaced me with 5 defective devices also. And I am in the same situation for 6 months now. This is a fraud and a skam never buy here. I LOST 600 POUNDS”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Do not buy anything from this company. We purcashed a SMEG built in microwave/grill that was not working. An independent engineer inspected the item and confirmed the goods were faulty and needed to be replaced. We have been given the run around by SMEG, Debenhams Plus and Buy It Direct, each company saying we should be dealing with one of the other companies, but not themselves. The customer service is appalling to say the least. I will never purchase anything through this company again.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Terrible customer service level. Would recommend to anyone to shop elsewhere.”
Helpful Report
Posted 4 years ago
Rustica Delos Reyes
Unverified Reviewer
“Awful aftercare customer service. I wish to make a complaint about your poor customer support. Today I’m trying to contact you over the phone . I have tried 3 times . Each time I’m waiting on the phone for 40 min and after all those waiting time the line cuts off. I wish I was buying this item from a better company . The item has a problem and you are not even available to help me over the phone . I contacted Hotpoint but they told me you need to help me . But you are so terrible at dealing with customer problem. I’m going to report that on Trustpilot. I strongly advise others to avoid buying items from you . My washing machine is faulty and your department even doesn’t bother to pick up the phone. It says you are open on Saturday, however I reckon your department is closed. That is disgusting. Ms Delos Reyes”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“If I could give these people no stars I would, they are lying and deceitful, please do not use Debenhams plus they are genuinely an underhanded bunch of crooks, I could go into detail but I haven't got long enough, use this company at your own risk, you will get stung !!”
Helpful Report
Posted 4 years ago
Sparky John Ward
Unverified Reviewer
“delivered on time however faulty parts on it requested replacement new parts 2 weeks ago still no parts and no communication from them only emails stating we get back to you within two days lol”
Helpful Report
Posted 4 years ago
Fuad
Unverified Reviewer
“debenhams dishonest online shop i ever seen in my life i bout ipad mini 4 online from debinhams plus wich the price was £309 payed and they took my mony i was waiting for dlivery after 4 days get an email sory we cant send you this ipad you have chose somthing eals or pay £91 more i had no choice they cancil my order iam still waiting for my mony refound , so adive everybody dont buy anything from them. dishonest scamer frouder trap .”
Helpful Report
Posted 5 years ago
Debenhams Plus is rated 1.5 based on 288 reviews
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