Debenhams Plus Reviews

Name: Debenhams Plus
Address: Debenhams PlusNeptune WayTrident Business ParkLeeds Road, Huddersfield
Rating: 1.46

1.5 Rating 288 Reviews

10 %

of reviewers recommend Debenhams Plus

1.5

Based on 288 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Debenhams Plus:

Visits Debenhams Extra for a huge range of TVs, home cinema and laptops. We also stock a wide range of Nursery goods and bikes for all ages.

Visit Website

Phone:

0871 984 1922

Location:

Debenhams PlusNeptune WayTrident Business ParkLeeds Road
Huddersfield
HD2 1UA UK

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Debenhams Plus 1 star review on 21st April 2018

M Dounis

Debenhams Plus 1 star review on 21st April 2017

Anonymous

Debenhams Plus 1 star review on 17th January 2017

Debenhams Plus 2 star review on 27th November 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had lost a ticket to activate my voucher, and they accepted to refund it and replace it with a new one. The name of the shop assistant was Mckenzie and was adorable.”

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Posted 4 years ago

“Purchased a Zanussi gas cooker from “Debenhams Plus” I cannot fault the service, delivered free four days after ordering (it was a weekend) . Two man delivery, unwrapped cooker and carried it into kitchen. Was kept informed about delivery and they were on time. No complaints would recommend on my experience.”

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Posted 4 years ago

“Ordered a phone from Debenhamsplus and unfortunately the battery seemed faulty as the phone kept dying too quickly - not their fault! I called up on Monday and spoke to a gent named Faraz who was a God send. He properly listened to my issue, explained all my options thoroughly and helped guide me through next steps. He made the whole process stress-free and simple and was incredibly patient with me, I would therefore shop with Debenhamsplus again and recommend them to my friends and family. I truly believe you should give Faraz a pay review or promotion of some sort, his positive attitude and willing to help is undefeated and he represents Debenhamsplus wonderfully - a true asset to your team.”

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Posted 5 years ago

“The customer service I received was just wonderful!! My package was a day late and when I rang to speak to someone they tracked down my package for me. It was delivered the next day and my delivery fee was refunded. Thank you!”

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Posted 5 years ago

“Bought a macbook air, best price and delivery i could find - miles cheaper than apple direct. Product arrived on time and communications were great. Highly recommended”

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Posted 5 years ago

“Great customer service - polite, proffessional and efficient. Got my phone at good price when I wanted. Surprised at amount negative comments.”

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Posted 6 years ago

“Got a Samsung Galaxy S7. It was delivered after two days by DPD. Good communication and great service.”

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Posted 6 years ago

“poooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooop”

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Posted 6 years ago

“I purchased a Samsung Note 8 at £69 lower than available on the high street or reputable dealers online. I chose next day delivery for an extra £5 but as that was a Sunday I new it would be a Monday delivery. I trust Debenhams but thought I would do a search on Debenhams Plus rating. I was worried by all the bad comments and worried I had made a mistake and thought I should cancel my order. At their opening time on Sunday I called and was careful to choose the options to get through to the correct department. I got through first time to a very helpful lady who reassured me Debenhams Plus was associated with Debenhams and was surprised I had reservations. I decided not to cancel. Sunday evening I received a confirmation the parcel was dispatched and would arrive next day at about 11:00. Monday I received notification it would arrive between 11:28 and 12:28. It arrived at 11:32 by DPD. The mobile phone was sealed as new from Samsung. Very pleased with the efficiency and low price and I cannot understand why Debenhams Plus star rating is so low. Very pleased with service, price, delivery and the product was as described.”

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Posted 6 years ago

“Good computers, amazing service. Thank you. Definetely buying again :)”

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Posted 6 years ago

“Excellent service from Keith (and his manager Andy) in the menswear department in Basingstoke. My son recently hired his wedding suits from them and he was delighted not only with the quality of the clothes but by the exemplary customer service he received from Keith. He was friendly, knowledgeable and showed an interest in the wedding unlike other companies we had visited who just showed us a book and price list!!! We knew if there was a problem Keith would be the man to sort it out. Fortunately, everything was perfect and the entire ordering and return system was so easy. We would thoroughly recommend.”

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Posted 7 years ago

“I ordered some items on 4th January and they arrived on the 7th, very well packaged and were left exactly as I had stated on the delivery instructions. Box was so good I am keeping it for other things!”

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Posted 7 years ago

“Very impressed with the personal shopper Jane at the Southampton branch today. She gave me other options I hadn't even considered. I tried on the wrong size trousers on my own and disheartened was ready to leave the store, I grabbed one more pair thinking they wouldn't for me anyway and asked her the direction of the dressing room she told me to come in and try them on in her dressing room. Over two hours later and triple more than I planned to spend I was very very happy with what we chose. What a great service. Thank you Jane and thank you Debenhams.”

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Posted 7 years ago

“Wife had a bad dizzy spell in Aberdeen restaurant.Had to call store 1st aiders Restaurant staff most helpful and two first aiders Diane and Sarah very efficient.Taken in to a small recovery room where she recuperated Store ordered a taxi to take us home,wife got a wheelchair to store exit where the taxi was waiting Excellent service and staff”

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Posted 7 years ago

“I was in East Kilbride store to buy a lamp. The one I wanted was sold out apart from one on display. The assistant Linda quickly offered to check the stock room without any hesitation where there was one available and got it for me fresh in a box! Excellent customer care on a busy sale day!”

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Posted 8 years ago

“Purchased a All-in-one pc Asus ET2032IUK-BC005X & listing is false. State's it is a 10 point multi touch screen. ITS NOT. Asus site & manual give a false impression. Asus no help & gave nore false info when I did research before purchase. A week later listing still wrong & very misleading”

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Posted 8 years ago

“I went to the shop in Henry Street - Dublin, to buy perfume kit that was on sale on the website. When I got there I found a similar perfume kit on the entrance of the shop, but not the one I was looking for. I went to one assistant and asked her if she had the perfume kit I wanted, she showed me only the single perfume ( not the kit) and said that everything they had was out in the shop and she was sure that wasn't any last, even when i asked her please to double check, she said whatever was left in the front of the shop was all they had. ( As it was my job to check in front of the shop). Not a good attitude. I felt disappointed and decide to get the perfume only and not the kit . When I went to the till the assistant (Bernie) that was there just said that they have the kit for that perfume, and she would double check for me and ask another assistant to help and double check with her. Bernie was very helpful and polite, and because of her excellent attitude she found the kit that I was looking for. I left there very happy and delight for Bernie's attitude.”

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Posted 8 years ago

“Thanks to Alison supervisor in gents dept Stirling Debenhams for all her help with my recent returns and reorder. Made my shopping experience easier...”

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Posted 8 years ago

“Debenhams-arndale store has really great customer service, Haley was really helpful in the perfume department.”

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Posted 8 years ago

“Went into the Liverpool shop lunch time today to look for shoes I over heard a the shop assitstants called Rebbeca helping an elderly lady to choose a pair of boots the lady was having problems she had a bad foot, Rebbeca could not have been more kind or helpful to the lady,nothing was to much trouble for her and she was very caring towards the lady and did not rush her, well done Rebbeca we need more people like you Lynn Liverpool”

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Posted 8 years ago

Debenhams Plus is rated 1.5 based on 288 reviews