“I ordered goods at the beginning of December for delivery. These goods failed to arrive and the link to track the delivery didn't work. After waiting a couple of weeks eventually i was told the items were lost. I cancelled the order but am still waiting for my refund.”
“Wish I would of read the reviews before ordering!
No presents! No refund ! No contact ! No customer service !
Just a text message replies saying it’s not our fault and you can’t have a refund , well guess I’m glad I used PayPal ! Back at ya!
Shouldn’t be able to trade !”
“As with many on here the advice is stay well clear!
Take it!
- who else in retail has nearly half negative rewiews??
Debenhams is effectively using 3rd parties to drop ship their items. Clearly Debenhams have no control over this and can't/ won't do anything to resolve untrustworthy 3rd party issues. You don't need to shop at Debenhams so DONT risk it!
Everything on offer by Debenhams is available elsewhere, if gambling is your game use Debenhams!”
“Don't. At all cost, be tempted to give Debenhams hard earned money. Ever, 28 days thus far waiting for an item. They refuse to acknowledge my cancellation of order and even worse the appear to be refusing to refund MY money. Distance law means nothing to this shower. Of they aren't really Debenhams. Debenhams disappeared years ago with the last of the stores. Somehow these crooks have their name and thieve from behind it. Whatever you do, first consult review sites. With over 50% of reviews being from dissatisfied victims. You have been warned!!”
“Customer service is so bad. You can’t get an urgent response 24 hrs is not expectable when they answer you can’t respond. Wrong order sent.. Easy to order dreadful if a problem & still hasn’t been sorted. No live chat or phone number. No personal contact.”
“Customer service is awful.
Got delivered a parcel with 2 items that were not mine.
Messaged on Instagram for my items and I would return the others. They said they were packaged together but they would check footage and if the footage shows they were together they wouldn't refund or deliver my items.. yet they have asked for there's back, that don't seem fair. Asked to log a complaint but they ignored me. Emailed CEO but looks like they have blocked outsiders probably because he had so many complaints.
Just because items are boxed together it does not mean the address was added correctly come on guys think about it.
AVOID THIS COMPANY”
“They advertise products incorrectly.
Despite being advised, and 'thanked for feedback', incorrect description still live on website a week later.
When item returned, email confirms full refund but £1.99 deduction is made.
Refuse to refund.
Matter now with credit card.
Account will be closed.
For me, small loss but can be sure any larger dispute would be absolute nightmare.”
“Would give no stars if possible. Package arrived empty except for bubble wrap. Despite numerous emails back and forth they will not refund or send another body lotion, stating they have witnessed it being packed.
I asked where the items go after leaving the warehouse, and before going to Everi, they won't reply!”
“I had to press one star to do review but they deserve zero. I am missing an item which never came, and have two to return. I hit a brick wall to try and do the returns labels, it just doesn’t work. I will be out of pocket by about £100. I thought I was getting bargains. Always trusted Debenhams but never again.”
“I bought an electric blanket which was my first purchase online with Debenhams
It stopped working after 3 uses.
First reported this over 2 weeks ago and after lots of toing and froing still hasn’t been resolved.
Definitely won’t be using Debenhams.com ever again.”
“DEBENHAMS IS NOW OWNED BY BOOHOO I would give minus stars if possible, Give them a wide birth , please be aware of a scam that is happening with Packing and Delivery. I ordered 10 items in all, 2 packages arrived, 2 item in 1 and 1 item in the other, the other 7 items did not arrive, when I questioned where they where they said they looked a footage of packing and they had all been packed in one box and delivered to me, i assured them that only one item had been delivered but they said, they were confident that iI had received my items, And they won’t be giving me a refund, this is implying I am lying. the picture of the 1 item out of the 8 that was delivered shows only a corner of the parcel, if it was the complete parcel it would show that there couldn’t of been 8 items of what I had purchase in there as it would of had to of been a much larger parcel. I will never shop with Debenhams who is now owned by Boohoo ever again, be very ware, this company has no morals
Date of experience: 08 December 2023”
“HONESTLY , I WAS HOPING TO SURPRISE MY HUSBUND ,WHO IS TERMINATED CANCER PATIENT ,BY GETTING HIM A NEW SOFA....
NEVER AGAIN WE WILL BUY ANYTHING AT ALL FROM DEBENHAMS
AND NEVER RECOMEND TO ANY OF OUR FRIENDS OR ANYBODY ELSE
THAT ONE WILL BE A FRAUD AS ALL THEY DO - JUST TAKE YOR MONEY, USE IT, AND YOU DONT KNOW IF ANYTHING COMES BACK AT SOME POINT AS NOBODY GIVES YOU A DATE OF DELIVERY OR ANY INFORMATION ABOUT YOR ORDER.”
“Would never order again from Debenhams
Would never order again from Debenhams. They sent all the items piecemeal through Evri. I received 3/4 different parcels. One item was left on my doorstep. Evri accepted that this was unsafe and unacceptable delivery of the one parcel. Debenhams have refused to refund me for one pair of shoes. Terrible customer service. I have sent 20 emails, sent them messages on Facebook and texted them. Customer service is completely inadequate and unreasonable.”
“guarantee of quick delivery of the parcel within 2 days. It turns out that I have been waiting for 2 weeks and I still haven't received it. I wrote an e-mail etc. No response. I do not recommend it. The customer service deserves 0 stars. Disappointment”
“Debenhams must have the worst website and customer services that I have experienced in a long time. Ordered something to arrive next day - now told it will come within 8 days and they have not acknowledged the need to refund me for the delivery fee. Debenhams are simply a funnel for third party shops - they used to be so good, but the service is shocking now. It happened to me two
Years ago when I ordered Christmas and the gifts arrive after the new year. DO NOT ORDER
FROM THEM 😡”
“Ordered present from Debenhams and got lost at Evri parcel depot. Still awaiting refund by Debenhams after 2 weeks. Missed birthday which the purchase was for. Made complaint. Evri wont talk to us. Debenhams said we have to wait another 2 weeks in case parcel turns up. Evri say they have lost it. Poor all round. Wont be using Debenhams again. Evri are a disgrace. I await refund.”
“DO NOT USE THIS COMPANY! Avoid at all costs!
I bought some lamps on Monday 13th November.
You paid £60.00 GBP to DEBENHAMS.COM ONLINE LIMITED
I changed my mind due to finance 2 days later. I've been trying online and on email FOR TEN WHOLE DAYS to return the items to NO avail.
The online return form doesn't work. And customer services on email mention TWO separate companies the lamps are from. And the link they provide to return the items asks for a reference number I don't have as it's a company I've never heard of.
When a company doesn't have a customer services telephone number, RED FLAG! They don't care re the customer.
DO NOT WASTE YOUR TIME OR £££ WITH THIS INEPT, CORRUPT COMPANY PLEASE FOLKS!!
No wonder the other reviews are appalling! BUYER BEWARE”
“Terrible Beware. When you buy, its most likely not from Debenhams but a 3rd party store. This means if you have things to return, you will have to return each item to whatever place they came from which is a difficult procedure in its self and pay £1.99 per item! On my order Debenhams supplied me the wrong returns label so it went to the wrong place and they now refuse my refund. Disgusting!!! Who ever bought them out are not running it like the Debenhams I remember - don't assume you will get the good service they used to supply. Such a shame”
“DO NOT BUY PERFUMES FROM THEM!!
Completely dodgy. Do not buy anything online from them. In years of ordering online (all the way from the 90's even) I have never once received an empty package with a perfume box that's been broken into and has the box and packaging broken but no perfume? Clearly, these guys must be pretty bad. Looking at all the reviews I've never seen or heard of a service quite as bad as this one. My order number was DUX022812429.
I am escalating this under section 75 with my credit card provider but also will be trying to get these guys investigated by a regulator. It is just not acceptable. They should have been shut down by now.”
“This is the worse service I have ever used in my entire life, I purchased some goods through what I thought was a reliable organisation, I had my items returned by evri courier, to what I've just now discovered on the news that thousands of people have complained about this courier losing returns or returns being pinched. Because of this debenhams are refusing to pay me back for the refunds because the items have not been returned and its now been 4 weeks since I returned them, do not use debenhams for online purchases I urge the public to avoid this for their own sakes”
