“Never had a problem with orders or returns, the main issue is the appalling website. It is so slow to load a page and flicks about. When the next page finally loads it starts from the beginning again, so frustrating. Eventually you just lose the will and stop shopping. Sort it out Debenhams are you have lost many sales from me and other users!”
“Ordered a Petite Blazer - reduced in sale from around £90 to £60. Material polyester and cheap looking, more like something you would find in Primark. No way a petite, sleeves are as long as a normal fit. Very disappointing as I would expect better quality from a Wallis garment”
“What is the point in actual trading, you send emails every day about current offers but no one can actually use your website. Everyone loses the will to continue browsing because it is so slow.
Surely if you only trade on line the most important thing is that you should have an excellent website.
How much money are you losing in sales & why are you not sorting this issue, when you have received so many complaints”
“Losing the will .. website is so slow, reloads and goes back to previous items.
Used to frequently order from Debenhams .. can’t be bothered now as it takes so long, which is such a shame as they still do great items at great prices.”
“Order not received, useless customer service, only available by email as no ‘phone line. Asked me to wait a further two weeks before a refund or replacement could be issued. Worst company I’ve ever dealt with, will never use them again and would advise everyone else not to.”
“Never use Debenhams again.
The returns procedure does not work. When you go to Start a Return your order does not show all the items you have received therefore you cannot return them.
Emailed customer services 3 times and received no reply.
There is no way you can complain to them - its a terrible company now and I would never recommend it to anyone.”
“Website does not work, it’s painfully slow and flicks about landing on random pages or you can’t click back to a previous page. It actually puts me off ordering from them now which is a shame. It’s nothing like it used to be and your loosing customers. Many people I know say the same. Sloppy…..”
“Don't use this company!!!!
Paid £3.99 for a 3-5 working day delivery, finally arrived on the 7th working day. Refused to refund the delivery charge, instead offered a free delivery on next purchase within 3 month. I wont be ordering anything again so a complete waste of time, basically theft.....”
“Omg..I cannot do it anymore..soooo slow..would love to order from here but just can't bare the wait...big company like boohoo/debenhams surely can fix it..been like this years now”
“excellent purchase of leather shoes that were reduced to an excellent price. speedy delivery ( much faster than anticipated )and kept up to date via email of delivery progress. I would definitely purchase from this company again. Well done to Debenhams.”
“I signed up and payed for the year next day delivery in December and I have never had it next day and always been 3. Should not promise if they can’t hold to it”
“Website is dreadful, just so slow. I just don’t bother any more, funny how this has only happened since they became on line only. I’m surprised they’re still in business.”
“Your website is so slow I have always shopped at Debenhams but sorry not any more life is too short to wait around only to be taken to random pages I have no interest in....this must be costing you in sales”
“I have spent over a year trying to actually buy items on your website , I give up every time with it, I was just looking at your new Sophie Habboo Coast collection then out the blue the page dissapeared and automatically took me to your FAQ page, I dont want that page but this happens loads of times.
It's only 0116am as I write this and iv literally given up with your site 5 mins ago, thought at this time if morning in UK your online foot traffic would be less so maybe just maybe your website might work. I thought wrong, it's just as bad as always.
Such a shame as Debenhams used to have a really well run website , no glitches, now it's a waste of time even loading it. Iv just unsubscribed from your emails to me as its pointless reading them when I cant even access on your site half of what your emails are taking about .”
“Absolutely useless website.
I can't believe people think that this company have anything to do with the original Debenhams.
Boohoo bought the name to trade online. Debenhams itself closed 2021 but sold the online presence to Boohoo.
Having worked for Debenhams for a great number of years it saddens me to think people believe that this shoddy website is actually Debenhams!”
