Debenhams Reviews

3.1 Rating 1,320 Reviews
52 %
of reviewers recommend Debenhams
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Debenhams 1 star review on 7th February 2024
Anonymous
Debenhams 1 star review on 7th February 2024
Anonymous
Debenhams 1 star review on 7th February 2024
Anonymous
Debenhams 1 star review on 24th November 2023
Lucinda Randolph
Debenhams 1 star review on 20th November 2023
JS
Debenhams 1 star review on 2nd November 2023
Clara
Debenhams 1 star review on 2nd March 2023
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Anonymous
Anonymous  // 01/01/2019
After reading some reviews maybe I’ve been lucky but I have never had any problems and this is from someone who hates online shopping. My deliveries are often free and always arrive promptly. The goods I’ve ordered which are usually, though not always, perfume and cosmetics are a better price than I can find elsewhere. Quality is good though admittedly when you have a favourite brand then obviously you know the quality is there wherever you purchase the product. I have no issues at all but I do miss their High Street stores.
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Posted 4 months ago
Found what I wanted £6 cheaper than anywhere else and got free next day delivery ..I'm impressed I've never had a problem in the past not orderd anything for while . This just confirms my experience with them. For me I cannot fault them
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Posted 6 months ago
I was having difficulty returning my goods, and tried several methods, which I was not getting right! Thankfully the team at customer services, were so helpful, and guided me through to return my parcel, Danyal sent everything that I needed to know, and I was very grateful. Thank you to an amazing team.
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Posted 6 months ago
excellent purchase of leather shoes that were reduced to an excellent price. speedy delivery ( much faster than anticipated )and kept up to date via email of delivery progress. I would definitely purchase from this company again. Well done to Debenhams.
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Posted 9 months ago
Ordered a pair of leather mens shoes, the quality is outstanding, at a really good price, amazingly fast delivery. Will definitely be ordering again.
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Posted 1 year ago
Great! Ordered at 9pm, with next day delivery, items arrived at 10am the next morning, just 13 hours later, definitely cannot fault!!
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Posted 2 years ago
Very good company cheap price insurance quotes
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Posted 3 years ago
I have ordered from Debenhams several times during the last several months and have found their delivery and customer services to be spot on! I therefore have to question some other reviews??? Well done to a great team at Debenhams and thank you to all!!!
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Posted 3 years ago
I went to Debenhams liverpool on Tuesday evening. How amazing the Christian Dior representative was and then to follow onto a Givenchy young male representative who went over snd beyond with his customer service. Cannot remember being treated on a personnel level with my daughter as this experience was.
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Posted 3 years ago
Halima on YSL counter was amazing, she answered all our questions and helped us find the best products. Her customer service was also 5*, absolute star!
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Posted 3 years ago
Today I purchased gift sets for my family, from the beauty and fragrance section of Debenhams in Crawley. Christine from the Dior counter served me, also Chris from the fragrance section. They were so,so helpful, nothing was too much trouble. Debenhams, these sales staff are a credit to you. I cannot praise them enough. Thank you. Will certainly go back to these sales staff for more gifts in the future.
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Posted 3 years ago
Went to make up on Saturday with my daughter, spoke to the sales rep Hosna Bahaclur on Benefits, I have to say she was excellent not too pushy on products, wanted to make sure we only bought what we wanted. So pleasant nothing was too much. Then went upstairs to luggage again Andy Dow was lovely excellent advice and was very polite and knowledgeable, ended up buying the correct product I needed. Just felt how professional they were and helpful. Would recommend them.
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Posted 3 years ago
Really good quality on their clothes.. Last minute shopping got a fantastic deal
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Posted 3 years ago
The lady at the dior counter sarah jane was very nice and helpfull in the comercial road portsmouth store
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Posted 3 years ago
A very pleasant experience when buying cutlery in the Sheffield store. Served by Jessica, on the upstairs till with a very pleasant smile. I had to return the following day and she again dealt with my query efficiently and effectively. She has clear communication skills and listens with patience and curtesy. An asset to Debenhams store .thankyou😀
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Posted 3 years ago
I bought a pair of shoes about 10 months ago and they have proved to be one of the best pairs of shoes I have ever had. So when I wanted some new aftershave, I went to Debenhams. A young Lady let me sample 3 aftershaves and I found and bought one. I checked online afterwards, and found that Debrnhams was the cheapest Well pleased
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Posted 3 years ago
Helpful, knowledgeable , gift wrapped present, nothing too much trouble. With a few little extras. Big thanks to Sophie at Debenhams Lancôme at Meadowhall.
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Posted 3 years ago
People are very quick to criticise, I want to praise Megan in your Lakeside store on the till in the mens department, I agreed to sign up for a Debenham credit card, and her patience and friendly service was so refreshing in comparison to some people I have dealt with in other stores, thank you
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Posted 3 years ago
A the Lancôme counter in Inverness at Debenhams I received 1st Class service by a very nice assistant called Elaine. She was more than helpful and advised and even gave me a few samples of foundation. I just can't praise her enough
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Posted 3 years ago
Will happily use use again
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(Car Insurance) - Posted 3 years ago
Debenhams is rated 3.1 based on 1,320 reviews