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Dell Reviews

1.2 Rating 1,022 Reviews

3 %

of reviewers recommend Dell

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About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Dell 1 star review on 22nd January 2024

Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 21st November 2022

54

Anonymous

Anonymous // 01/01/2019

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“I have had this laptop for a year and a 1/2. For a year and a 1/2 it has been basically a piece of junk that doesn't work. It has crashed in the middle of simple videos and last time in the middle of a meeting with my client. I have made probably 50 phone calls, had people out to my house, have been made promises that have not been kept, and I still cannot use my computer because it blue screens of death every time it's turned on now. I bought the ProSupport with my Vostro. I am not exactly getting ProSupport. Promises to call me back are not kept, and the promise to look into an exchange has never been followed through. WTF has happened to Dell?? Such incompetence. Such uncaring attitude toward the consumer.”

Posted 1 year ago

“Dell's technical service is worthless now. It was good 4 years ago. My computer crashed and 5 differen't techs didn't solve all the problems that came with the crash. One got all the problems fixed and then clicked on the button to upload Windows 11 which I don't want and I can't get it to stop trying to upload to my computer and my 4 year service contract has run out while the techs refused to connect me with someone who knew what they were doing.”

Posted 1 year ago

“I have had my Dell two-in-one for six months and have repeated issues with it refusing to charge and power on. Finally got support to agree to look at it, they said they would be coming to me, so I took half a day off of work to be home during the appointment window. They never showed and have been unreachable at all the different phone numbers and email addresses they told me to use to contact them about my specific ticket number...useless. What a wasted day. I can't even work remotely, BECAUSE MY DEVICE IS FAULTY.”

Posted 1 year ago

“I am a loyal Dell customer and all my laptops used to be from Dell until the moment, I had at least 5 laptops bought from my account. My last experience was awful! And from there I wouldn’t buy any Dell products at all and I don’t recommend any to do so! Customer support is below the zero! I wonder how could a valued company such Dell has this customer support system! Since I bought my Alienware Dell early January 2022 it wasn’t running well until around end of May 2022 I started to get an error msg when I turned it on at bios stating fan failure! I contacted the support, they told me to blow air on the fan at it might be dirty and try to run it and see how it goes, I tried that and it didn’t work! Contacted them back and then they sent me an exe file to update the bios! And it is a mechanical failure! I did that and it didn’t work. I am a busy person work in a hospital and have to check my things at home so that was all happening when I am in need to use my heavy duty laptop and sadly I can’t! I contacted the support for the third time and they told me they are going to request a fan and it would take time since everything is on back orders and they will schedule a technician to come and fix it. I waited around another week until I got the confirmation that the technician is coming on that specific day and if I can’t it would be rescheduled. I took a PTO from my work as I don’t want to be late in getting it fixed and I am in need to use it! The time frame was 1 pm to 5 pm, so I was waiting since morning until 5:30 pm and no body called or showed up! I checked my email and there was nothing for this regard as well! I sent an sms to the technician to check what’s going on! He called me and said that he is busy and can’t come! I told him, don’t you have a schedule with me? He answered that he will come in the next morning! I explained to him that I can’t as I work I. A hospital and it is very challenging to take off days, he laughed and said that he doesn’t care where I work at, and he got my part, so it is either I reschedule or no one else would be able to come as the part will remain with him! “I was shocked by his attitude and reported it”! I forget to mention that I had bought Dell live support along to my Alienware where this repair should be covered. The support was contacted again and they told me that they are going to send me a box with a FedEX return label, so I can send them the laptop and they will repair it and return it back. At this point I was really tired from all that and did this as a last revolution option and was hoping that my problem will be solved… So after like 5 days of shipping it, I got a call from a technician and he stayed that the motherboard is damaged and they can’t cover it and I have to pay $370 plus tax and if not they won’t be able to fix the fan and it will be returned! I was at my work and got shocked and nervous that after all that I am getting this answer!!! I asked him to speak with a supervisor and he kept repeating the same thing he told me like if he has it written down! After a week, another technician called me and mentioned the same thing! He offered a discount this time! I told him I am not supposed to cover anything and it is not my fault! The laptop didn’t fall and I didn’t open it to have any motherboard damage! I even have my office room where no body enter it. And I am a very light user to have an Alienware laptop have a motherboard damage in its very early months of usage! I asked this technician to escalate it to a supervisor as I am a loyal Dell customer and it is not my fault! A supervisor called me and nothing changed! He escalated it to a sale manager and nothing happened l, it is like they are in the same room and they all have the same words! They don’t care about Dell, Dell loyal customers, and they blame the used for any system failure! Even the manager told me that your body might get sick or die without a reason, a Dell Alienware laptop could have this as well even without any specific reason! I swear that he told me that! And the only options he offered, either to pay or your laptop will be returned as is un-repaired. I told him that this would be my last product I get from Dell and I wouldn’t recommend Dell again, he didn’t care for all that! My call was with the Dell manager on August 9th 2022 at 4:35 pm EST I have all the names and records. I wouldn’t recommend Dell at all, customer service and satisfaction come 1st! P.S: all my laptops/desktops and products I bought from Dell were brand new, not used, and it is the 1st time in life and had to ask for a survive from Dell! Technicians, the supervisor and the manager were all aware about how I suffered and no one cared or offered anything to satisfy me! This is an experience with Dell USA”

Posted 1 year ago

“THIS IS A 0 STAR REVIEW ! I am advising everyone interesting in buying the Alienware Aurora R11 desktop !DO NOT BUY IT! I bought one for myself a while ago and got everything I was suppose to have to be able to play the games I wanted, when I wanted and for as long as I wanted. Unfortunately, I kept having the same issue over and over again. It started couple of months after purchase, the signal from the desktop to my monitor would be lost and my monitor would go onto sleep mode. I checked the monitor and the cables and they where not the issue. An engineer came to fix the computer by replacing the graphic card, it fixed the issue but after a couple of hours gaming (about 90 hours total) I got the same issue, Dell sent an other engineer to replace my graphic card and motherboard. The computer worked again but after more gaming hours broke once more with the exact same symptoms, and this time my graphic card, motherboard and cooling system was replaced.”

Posted 1 year ago

“! THIS IS A 0 STAR REVIEW ! I am advising everyone interesting in buying the Alienware Aurora R11 desktop !DO NOT BUY IT! I bought one for myself a while ago and got everything I was suppose to have to be able to play the games I wanted, when I wanted and for as long as I wanted. Unfortunately, I kept having the same issue over and over again. It started couple of months after purchase, the signal from the desktop to my monitor would be lost and my monitor would go onto sleep mode. I checked the monitor and the cables and they where not the issue. An engineer came to fix the computer by replacing the graphic card, it fixed the issue but after a couple of hours gaming (about 90 hours total) I got the same issue, Dell sent an other engineer to replace my graphic card and motherboard. The computer worked again but after more gaming hours broke once more with the exact same symptoms, and this time my graphic card, motherboard and cooling system was replaced. The fourth time it broke, Dell took my computer to their warehouse to get it checked and fixed, they told me the process would take up to 12 days. On the 13th of July my computer was collected, on the 15th (so 2 days later) my computer was sent back to my address without having been sent to the Dell warehouse and the delivery guy said, "I am here for a collection" me being all confused, I managed to understand that DPD got the return delivery confused so I sent them on their way with the confirmation that they would send the package to the warehouse. I gave it a week, but as I didn't have any sign of life from Dell, I decided to contact the Dell repair team (so on the 22nd of July) to ask an update on my computer and I was told that the item was not received and considered lost. I became frustrated and asked to arrange to get a full refund so that I could buy somewhere else because I that point, I just felt like I was done with how Dell has been treating me like garbage with a wallet. Dell dragged the process for so long saying they needed to "Investigate" that they finally found my computer and contacted me on the 26th of July to tell me that they where starting the repairs. Dell sent me back my computer yesterday (so the 30th of July, so 17 days after I gave my computer way) UNFIXED. I repeat: MY COMPUTER WENT TO THE DELL WAREHOUSE AND IT GOT BACK TO ME WITHOUT BEING FIXED !!!!!!!!!!!!! As it is a weekend, I have to wait until "business hours" to contact Dell and this time I want nothing less than Dell to take back their HORIBLE PRODUCT and to give me a FULL REFUND for the computer and the extended warranty. I WILL NEVER BUY A DELL PRODUCT AGAIN because it feels like Dell just treat their clients as wallets and just don't care about you once you buy their product. In short: I rate their product : 0 STAR After purchase customer care: 0 STAR ( I am not including Shaheda from the technical support team who was a nice, refreshing, sweet and delightful person and did her best to help me out) I rate the repair team from the warehouse: 0 STAR And I rate Dell: 0 STAR overall !”

Posted 1 year ago

“I've had Dell laptops before, mainly because its pushed through the company I work for as the main provider. They have never been great, but the latest one (a Dell XPS 17) is appalling. Battery rundown in reviews is quoted at anything from 7 to 12 hours, but in practice I am getting 3 hours with light use. Support is appalling, bordering on insulting, and one support agent telling me I should only expect 1.5 to 4 hours from a laptop battery! The strange thing is that the laptop gets some cracking reviews, which makes me wonder if these reviews are being bought, because if you look into the comments section you see a lot of users experiencing the same issues I am. I had to ask the question about 4 times before I got them to answer that I was entitled to return for refund, but they seem more keen on offering a refund than fixing the problem that they have wasted a month of my time on with pointless checks and bios updates that were never going to make any difference.”

Posted 1 year ago

“Inspiron is the worst computer I've ever had. It overheats non stop and the touchpad stops working after a few minutes of use and I cant use the laptop without a portable mouse”

Posted 1 year ago

“I bought a Dell Inspiron 2in1 7506 laptop in January of 2021. It has had nothing but issues. For starters, the computer had difficulty connecting to the internet. It also had issues with audio as I always had to uninstall and reinstall the audio hardware for the headphones to work. Those issues did go away after a few months, but then all of the sudden in June of 2022, the computer wouldn't turn on. It was stuck on the Dell screen. I read on their website that you could fix this by removing the battery and holding the power button for 20 seconds before reinstalling it. I tried to do that, but the screws are stripped and cannot be removed (do not even bother trying it if you are still reading this review). I decided to send it in to Dell for repairs. It was an easy enough process and eventually I was told that the motherboard needed to be replaced. I gave them the go ahead and they sent it back. Well, it worked for 1 whole day and now I can't even get the computer to turn on at all. So $300 for it to work one day :(. I'll try to call customer service, but I feel like this is just going to be a waste of my time. I guess I'll buy a new computer from another company.”

Posted 1 year ago

“I purchased a $400 Dell Inspiron 15 3000 series laptop. It never worked like it should with windows 10 home. the hard drive crashed 6 months after my warranty ran out. I lost 4yrs of pics videos of ATV trail riding with family and friends. My $700 gaming pc did the same thing as well as my daughter's $900 laptop(hard drive failed 2months after purchase). The gaming pc was a factory windows 7 upgraded to 10 from Dell. (Thanks to a piece of software pointing it out when the pc was not operating correctly 6 months after the 1yr warranty expired.) I purchased the full version of windows 10 and never had a problem since. Dell really needs to focus on the imaging software applied to their computers and driver/firmware updates to be back on top. Just about paying off my dell account and will close the account. I will not get any more dell units again. Custom Builds may be the thing to look into.”

Posted 1 year ago

“Will NEVER AGAIN buy a Dell product even though I've had many over the years. My new Dell 7506 2n1 laptop was received in Aug 2021. I started having problems in April 2022. A brief summary of the tech support history is as follows: - Sent my computer back to Dell in April (even though I had purchased onsite service). They replaced the hard drive. - Problems continued. Sent my computer back to Dell. They replaced the motherboard and the fan. - Problems continued. Requested onsite service. Dell sent the parts to a local company who came out and replaced the motherboard and fan. (Yes, the same motherboard and fan they had just replaced about two weeks earlier.) - Problems continued. They asked me to send it back to Dell. I said that I wanted onsite service since that is what I had purchased. I was told that I would have to wait a month for onsite service. - They said my warranty expires Aug 20 and I will have to pay for service after that date. - They said they would send me a refurbished computer. However, they have not adequately addressed (or even discussed) my concerns about this plan. Haven't even told me exactly what they intended to send. And I feel I'm being pressured to accept this regardless of my concerns. I contacted both Sales and Customer Care about my complaints. Was told they don't accept complaints about tech support, and I would need to call tech support directly. I also asked about a disability accommodation request (hearing impaired) and was told they didn't do that, and I would have to contact tech support directly WORST SUPPORT EVER. NOTE: In the questions below, it asks how I've communicated with the company and allows me to choose one option. I have communicated with them via live chat, email, and telephone. I tried to work with them.”

Posted 1 year ago

“My order was cancelled for lack of reasons. Did not even get notified after giving them 3 of my email addresses, cell phone number and home phone number. VERY UNPROFESSIONAL. For the past 10 years I have always purchased my XPS 13" thru Dell with no issues. The current subcontractors who handles the verifications for Dell purchases are the worst. I gave them ALL the information they requested and the only thing they could tell me was my purchase did not meet the verification stage. Even worst, I paid for the laptop IN FULL using my Visa card, the same Visa card I have used in the past purchases. So, they turned me down for all the WRONG REASONS. Why couldn't they just asked me for a copy of my Driver's license and match the SHIP TO address and verify the name on my VISA card? Instead, they were asking for my bank information and all 3 of my Email address, ETC., for verification. Does not make any sense. DELL really need to streamline their process to satisfy their customers. SO DISAPPOINTING for such a good corporation. -Genuine Customer”

Posted 1 year ago

“Have these computers for our work and unfortunately i am the one who always has to call for issues. 90% of the time it is absolutely terrible. Usually cant understand most people i speak with and the process of fixing something takes entirely to long. Not to mention they ask a question you give a solid answer and it still gets messed up. Been waiting weeks to get a laptop back sat on hold for over 1 hr waiting to getting the shipping address right. a week later i get a call asking for the address to send it back and they still had the incorrect address after i gave them the correct address twice....”

Posted 1 year ago

“Purchase a new computer with optional pro support and called tech support to get my xps properly set up and couldn't get anyone to help because the serial number on my computer apparently is not in their system despite being bought directly from dell.com. Worse I purchase software which I'm supposed to be able to access from the Dell locker but didn't download properly.”

Posted 1 year ago

“Bought an expensive Dell Inspiron 7706. Tired to register it. Had a lot of problems as it apparently didn't come directly from Dell, it came from a retail seller. Dell considers this a "transfer." However, the more significant problem is that connecting a second monitor, even using HDMI (as recommended by Dell) results is a poor quality display. Hard to read. The Help Desk was no help. Real problem communicating. Didn't understand the issue. Said it must be software related (I had tried two different monitors, one being a Dell). It is clearly hardware. Since they claimed it was software, they wanted to charge $99 for a service call with someone who also couldn't speak English. Easy Answer: Don't buy Dell”

Posted 1 year ago

“I have ordered a g15 i7-12gen laptops I never received the item I live in Canada they revues to give out a tracking number even though we waited 3 months and did not receive my item now I am in the process of a refund but I have to wait till its resolved buy dell so it says 14day return its been 3 weeks now now refund of $2.300”

Posted 1 year ago

“My first call to Technical Support was disconnected. The Technician did not call me back in spite of the fact that he had asked for my phone number. When I called back, I had to wait for an hour and a half with no call back option. My time is extremely valuable. This is completely unacceptable. The Technicians had heavy accents that I could not understand and they didn't understand my questions. So I had to repeat myself many times and they had to do the same. Still, some of my questions were not answered. It was a very time consuming process and has been a very frustrating experience. And I paid for the service. How is this good business?”

Posted 1 year ago

“Around September 15, 2021 I bought a Dell Inspiron 7506 2in1 laptop online directly from Dell. I received it around Sept 21 2021. The very next day the copper tabs on the Dell active pen that came with it popped off. I contacted Customer care in India and they asked me to send it back and they will send a new replacement in a week's time. I did that. I got my pen around the end of May 2022, it was not even the same pen that originally came with the laptop. The customer care told me that they have stopped manufacturing that pen as it was old!!?? How's that for a week? Then around June 15, 2022 the motherboard of this brand new laptop that was used seven times only since being bought conked out!! Contacted Customer care being under warranty a tech was sent onsite to my home he brought another motherboard. Installed it and went away saying all is well. But all was not well, I started getting blue screens with various error messages. Contacted customer care again in india. They did some trouble shooting over the phone I was up till 3am in the morning with them and after couple of days they said that contact the software department we have corrected the hardware issues, it's software issue; but same errors were still there. The software people said that they were a third party and will require a payment of CDN$120 plus tax!! But this is not a software issue!! I told them it doesn't seem so. But they wouldn't listen. I got my Windows reinstalled still the same errors. The error messages that I am getting are pfn_list_corrupt; irql_not_or_less_or_equal; page_fault_in_nonpaged_area; system_service_exception; memory_management; system_thread_exception_not_handled. I told the customer care that these do not seem like software errors these are hardware/motherboard errors for I am now certain that the motherboard they sent as replacement for me was not new but refurbished, and may have had some ram issues. The tech who came to instal the motherboard at my place did not know what may have been wrong with that replacement motherboard. Since june 21, 2022 todate July 1, 2022 the customer care whenever I contact them they say that there is nothing wrong with the hardware or motherboard, it's a software issue. I asked them that I need to talk with some senior person in Dell USA or Canada, they said a manager will call in 48 business hours. I wonder how many hours are gone now since June 26, 2022. Please, please tell me what these errors apply to then? Are they not hardware related? I told them that as the system is under warranty so I want them to either send me a brand new error free same laptop or refund my money as this laptop cost me over CDN$1700. They said not happening even though this is Dell Manufacturing flaw. So I ask those in the management in USA and Canada why is that? Who do I turn to for redressal of my grievance? Whatever number I try to contact Dell on it connects to india customer care. I even changed the system from Windows 10 to Windows 11 and it still is giving same errors infact now the system even hangs up. It does not even accept my pin at times to logon. Videos stop in the middle. Will someone please look into this for me before the manufacturer warranty runs out in september 2022. I am so sorry that I opted for Dell. Where do I go to air my grievance?”

Posted 1 year ago

“Customer service is trying to drive me crazy!!!!!!! Never ever ever again. I have had a nearly 2 year drama over one stupid computer just because they can't get their sh1t together.”

Posted 1 year ago

“I have had an ongoing issue with my computers. I paid 3700 originally in Nov 2021 for an Alienware laptop. Since then, I have had: 4 technicians within the first 10-11 months for that laptop. They replaced the Motherboard, fans, speakers, everything within it. It ended up dying again and needing to be swapped anyway. with the replacement "brand new computer" they sent me: I had to fight to get ANY kind of warranty on it even though they used a month or two of my warranty building this computer. within the first 6 month warranty they gave me, I have had 1 tech out and many other calls in about issues that are not resolved but are not computer breaking so i have just been dealing with them. the second tech was scheduled for 6/21 after being pushed back a week. he changed out the motherboard and the computer has not been overheating since. Today 6/27, the computer power button started to blink red and blue which is exactly what it did the last time right before it stopped working all together. Someone from dell called me and "all they could offer" was to mail in the computer to have it tested in a "controlled environment" and then ship it back to me in perfect working order. the agent told me they could not even think about offering a refund to me because it is over 30 days in. this does not make sense because one of the other agents put in a request for a refund -so what were we applying for? The agent just kept repeating himself so although i did not accept his response i told him i understood and would think about it. at this point i am convinced that the computer will again die unexpectedly like all the times before and that i will not be able to do the things I need to do on it on a daily basis. so i am asking for a refund so that Dell and I can part ways and I can get something more reliable. I thought the spending the extra money would make it more reliable and mean I would have a good experience but I have had anything but.”

Posted 1 year ago

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Dell is rated 1.2 based on 1,022 reviews