Dell Reviews

“ But, I am told that it can't be done and I am expected to lose out on my two months warranty! A manager in tech team offered me £15 refund or an option for full refund and I was told that I should be grateful that I'm being offered this considering I purchased it in Nov 2023! I spent nearly £3000 and Dell is telling me it's doing me a favor by offering these two choices? I didn't want £15 refund, I just wanted my warranty start date to reflect when Dell supplied me with a working laptop. ”

“ Awful customer service. Unwilling to refund for a faulty brand new product. Offshored customer service team rigidly follow policies requiring them to just say no. No interest in customer service or lifetime customer value. Don’t buy from Dell. ”

“ I must add I asked for a refund under the 14 day distance selling rule on day 5, and was told by customers care I could not have one as the PC was faulty and technical support had to tried and fix. ”

“ I asked for a refund on my service contract plus interest for value of the money today. ”

“ But when it came to it, they told me they didn't have that model in stock so could only refund the price. ”

“ I spent 4k on a laptop. They try to fix it so many times but still faulty. No refund. I have been told to F off. Don't but Dell products! ”

“ after Bad to worse communication, i asked for a refund. ”

“ I became frustrated and asked to arrange to get a full refund so that I could buy somewhere else because I that point, I just felt like I was done with how Dell has been treating me like garbage with a wallet. ”

“ I had to ask the question about 4 times before I got them to answer that I was entitled to return for refund, but they seem more keen on offering a refund than fixing the problem that they have wasted a month of my time on with pointless checks and bios updates that were never going to make any difference. ”

“ I have ordered a g15 i7-12gen laptops I never received the item I live in Canada they revues to give out a tracking number even though we waited 3 months and did not receive my item now I am in the process of a refund but I have to wait till its resolved buy Dell so it says 14day return its been 3 weeks now now refund of $2.300 ”