Dependable Trading Reviews

2.7 Rating 21 Reviews
43 %
of reviewers recommend Dependable Trading
2.7
Based on 21 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Live Chat
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Anonymous
Anonymous  // 01/01/2019
Rubbish company. Rubbish customer service. Will never use again
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Posted 1 month ago
Purchased a fluorescent tube from Lee @ Dependable trading and it arrived perfectly in a strong tube. Very efficient and will definitely buy again! - Many thanks. Tony @ Sarbkar
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Posted 2 months ago
Always send the wrong items!
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Posted 9 months ago
I wish I could put no stars. They have had £90 for 4 weeks and I have no products. Multiple emails have not been replied to. Stay well clear
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Posted 1 year ago
Had a slight problem goods damaged by delivery firm. But was quickly rectified. Good job.
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Posted 1 year ago
ripped me off after sending me the wrong item and then they paid the wrong amount on the return label. Im out of pocket £10 and had hassel for past 11 days. Very poor customer service.
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Posted 1 year ago
They do not respond to e mails, tried to exchange some goods, they do not answer you. Avoid.
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Posted 2 years ago
Good never received & emails ignored. AVOID
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Posted 2 years ago
Ordered fire glow bulbs from them twice now. 2nd delivery two days early. So no complaints. Would be 5 stars but the packaging was not that protective but no damage was done.
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Posted 2 years ago
Ordered 2 Inexpensive oven light bulbs on amazon, tried for 7 weeks - no bulbs delivered. OK got a refund but I wanted light bulbs. Hopeless. Will never use again. Then ordered on ebay. Same outcome. Hopeless.
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Posted 2 years ago
I ordered on two occasions bulbs from this company. Never received them after 2 weeks and no notification of them being dispatched. Having contacted them by email, all i received was an email saying that that my money will be refunded. No apology and sympathy shown for the inconvenience that they caused. Would not use them again.
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Posted 2 years ago
Great service, item came next working day via prime. 3 days earlier than expected!
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Posted 2 years ago
Ordered light bulbs never received them, apparently post lost them. Asked for replacement but so far no respond just ignorance. Horrible company, waste of time.
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Posted 2 years ago
An Interesting experience. I ordered a Flourecscent batten fitting, but received an LED battten. Apparentlty the website was incorrect and they only have LED battens. I spoke to Matthew in Customer Services, who apologised profusely and arranged an immediate full refund. So five stars for quick service.
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Posted 2 years ago
Dependable Trading?! ! Ordered 2 Inexpensive oven light bulbs, tried for 7 weeks - no bulbs delivered. OK got a refund but I wanted light bulbs. Hopeless. Will never use again.
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Posted 2 years ago
I ordered a couple of flourscent tubes (very thin ones) and one was damaged in transit. The promptly sent a replacement even though the cost of the carriage was greater than the actual tube. I had had difficulty locating them elsewhere so I was pleased to find them, also they were a good price. Excellent service!
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Posted 3 years ago
Oh the irony of calling your business Dependable Trading!!!... In my experience this business do not know the difference between an E14 light bulb and a strip light. A complete waste of time and money.TOTALLY INCOMPETENT AND UNDEPENDABLE!!!
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Posted 3 years ago
We ordered an item on Amazon from this company. The customer service seems to be good but then they basically just throw the money back at you and think everything is okay and we cannot leave a review on Amazon. Never received, got told they'll send out a new one and then after we agreed they sent an email so refund accepted even though we never asked for one. Made a review on Amazon just to let other customers know and the review has been rejected and not put on.
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Posted 3 years ago
Excellent service, great quality bulbs and delivered earlier than expected
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Posted 4 years ago
I made a shocking mess of an order for TWO! lots of special lamps but Dependable Trading refunded my payments when I discovered my error. Where shall I go to purchase in Future? Guess. My very best wishes to the staff and to the company.
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Posted 5 years ago
Dependable Trading is rated 2.7 based on 21 reviews