Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,017 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,017 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 17th August 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t visit a store”

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Posted 2 months ago

“Excellent service and delivery”

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Posted 2 months ago

“I bought this item along with other Dermalogica products for my 14 year old daughter who suffers from PIE and acne on her face. I have used dermalogica for years and wanted to buy some good products to help her skin ! However this product is so strong it literally made her skin react immediately. I have contacted the customer services team three times via email and haven’t heard a thing. Very disappointed with the customer services service ! When you buy direct you should get some level of aftercare service. !!!”

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Posted 2 months ago

“Bought this for my 13 yo son, it seems to be working slowly, been using for 1 week so far and there is a marked improvement. Will keep at it and see how it goes”

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Posted 2 months ago

Thank you for your review. We hope that your son's skin continues to improve with the Clear Start range.

Posted 2 months ago

“Very easy to order. Received originally as a sample after ordering another product.”

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Posted 2 months ago

“Fast delivery, came next day”

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Posted 2 months ago

“Sorry I didn't discover this dynamic serum 10 years ago! Skin looks brighter, smoother and in very good condition. Thank you!”

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Posted 3 months ago

“Great products just perfect for my skin”

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Posted 3 months ago

“I’ve placed an online order for a next day delivery unfortunately the package was delivered to a completely different address (even though I put the correct details) I raised the issue with Dermalogica and telling them that I really need my cream , but they couldn’t do anything until they receive a confirmation from Royal Mail. That all happened last Friday today is Wednesday and I’m just getting an email from them they can send the replacement order or a refund, and not even trying to be nice to the loyal customer and maybe offer to send a new package ( while I’m waiting) ; with the same product or anything nice like that like a compliment gift. I’m very disappointed Dermalogica how you treated me. I’ve been in the retail business myself and this is not how you treat your customers.”

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Posted 3 months ago

“It was fine.”

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Posted 3 months ago

Thank you for your review.

Posted 2 months ago

“I used the chat facility to check out a cleansing routine and this was very helpful. The product arrived very quickly and I am very pleased with the results as it leaves my skin feeling very soft even though you only use a tiny bit. I will definitely continue to use this product. My only gripe is paying a lot for postage!”

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Posted 3 months ago

Thank you for your review and feedback.

Posted 3 months ago

“I went into John Lewis in Nottingham no one available to speak to. I purchased glycol cleanser it’s okay I am 75 years is to strong for me .”

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Posted 3 months ago

Thank you for your review. We would like to assist you further please contact ecomcustomerservice@dermalogica.com where a member of the team will be more than happy to assist you further.

Posted 3 months ago

“I love it gives an instant hydration have been using for a long time”

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Posted 3 months ago

“Rapid delivery”

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Posted 3 months ago

“Ordered online”

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Posted 3 months ago

“Good came quickly”

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Posted 3 months ago

“A gift card is what it is? But when you are supposed to get a free gift, which I never got and after speaking t the customer service team several times I was just told that nothing could be done about?”

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Posted 3 months ago

“Great experience with dermalogica, as always. Great website easy to navigate - highlights certain concerns etc.”

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Posted 3 months ago

Thank you for your review.

Posted 3 months ago

“Ordering online is super easy and delivery is quick. I get my individual care advice at my local salon but it’s so convenient being able to order my products from the Dermalogica website and I love the offers!”

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Posted 3 months ago

Thank you for your review. We were delighted to receive your feedback.

Posted 3 months ago

“Spoke to a colleague on live chat who helped with this choice for my son”

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Posted 3 months ago

Dermalogica is rated 4.5 based on 1,017 reviews