Designer Lighting Store Reviews

Name: Designer Lighting Store
Address: 71-75 Shelton Street, Covent Garden, London, London Borough of Camden
Rating: 4.69

4.7 Rating 16 Reviews

94 %

of reviewers recommend Designer Lighting Store

Company Reviews

Product Reviews

Info

About Designer Lighting Store:

Designer Lighting Store is a UK based online retailer. The family run business, specialises in supplying high-end luxury decorative lighting. Our team bring together a wealth of lighting knowledge and experience spanning over 25 years in supplying the Design industry.

Our team are passionate about Interior Design and Decorative Lighting and that passion shows with the exceptional customer service you will receive every time you to speak with us.

It doesn't matter the size of your project or lighting requirements we are committed to giving you the best advice and purchasing experience each and every time.

Visit Website

Phone:

0208 143 0150

Email:

info@designerlightingstore.co.uk

Location:

71-75 Shelton Street,
Covent Garden,
London
London Borough of Camden
WC2H 9JQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. The communication was excellent and I was kept up to date with my order and delivery. I placed a large order of Chandeliers and wall lights and they arrived in 3 weeks and look amazing! Very very happy and will definitely be back to order again soon.”

Helpful Report

Posted 6 months ago

Hi Sian, Thank you so much for your wonderful review. We're thrilled you’re happy with the service, updates, and your chandelier and wall lights. Kind regards, Team Designer Lighting Store

Posted 6 months ago

“Very easy to communicate with and responded well to queries. Very satisfied with the service and would use them again.”

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Posted 2 months ago

“Your lampshades are gorgeous, made beautifully, and the colours of my three are exactly as shown on your website. So pleased with them!”

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Posted 4 months ago

Hi Rosemary, Thank you for your lovely review. We’re delighted to hear your lampshades are gorgeous and the colors match the website exactly. If you need anything else, we’re here to help. Kind regards, Team Designer Lighting Store

Posted 3 months ago

“Steph at Designer Lighting has been very helpful in getting my order to me in time. After an initial delay in receiving the items ordered (which apparently was the manufacturer's fault) she ensured that the items were re-sent and arrived in time for my electrician. The items were all very well wrapped and ther Mullan lights are of very good quaility. Overall very happy with the service and products.”

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Posted 5 months ago

Hi, Thank you for your kind review. We’re delighted Steph could help ensure your order arrived on time and that the items were well wrapped and of good quality. We’ll pass your compliments to Steph. If you need any further assistance, we’re here to help. Kind regards, Team Designer Lighting Store

Posted 4 months ago

“They were the cheapest supplier of the light I wanted by some margin. Really smooth experience from start to finish - shipping dates in advance, clear tracking information and even a free lightbulb which was a nice touch. I wouldn't hesitate to order from them again.”

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Posted 5 months ago

Hi Abbey, Thank you so much for taking the time to leave such a lovely review. I am so glad that you were able to take advantage of our sale and that everything went smoothly from order through to delivery. We truly appreciate your kind words and your support, and I’d be delighted to help you again on your next lighting project. Kind Regards, Team Designer Lighting Store

Posted 5 months ago

“Absolutely delighted with my new lampshades - exactly what I was looking for. The customer service is superb too.”

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Posted 6 months ago

Hi Alison, Thank you so much for your kind review. I am so glad that you love your new lampshades and you were happy with the customer service you recieved too. Kind regards, Team Designer Lighting Store

Posted 6 months ago

“These guys were great when I needed help with outdoor lighting for my garden. Spoke to a lady called Steph who was very helpful, talked me into through options and even offered to send me a colour finish sample. What a service plus she was funny which is sent something you don’t get much these days on the phone. Highly recommended- will definitely be back in touch ⭐️ ⭐ ⭐ ⭐ ⭐”

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Posted 6 months ago

Hi Lee, Thank you so much for your fantastic review. We’re thrilled Steph could help with your outdoor lighting and even offer a colour finish sample. Glad the service felt friendly and you’d recommend us. Kind regards, Team Designer Lighting Store

Posted 6 months ago

“The light was delayed by 2-3 weeks and then i was asked to import duty fees by the courier of 83 pounds which i had to as we had already cut holes to its size in the tile . Not a great experience to say the least.”

Helpful Report

Posted 8 months ago

Dear Customer, I am so sorry to see that you have left a negative review regarding your order. Unfortunately, due to the manufacturer experiencing supply issues there was a delay on the order being dispatched, however this was less than 2 weeks and you were kept fully updated throughout. We had then expedited the delivery from Italy and they then tried to deliver the following day. You were never asked to pay the import fee's, you took it upon yourself to pay this as it had shown up on the tracking due to an error in the courier system. You emailed us at 19:05pm asking about the fee's and then at 19:10pm you informed us that you had paid them. This never gave us a chance to deal with the courier company to find out what had happened. This would have been dealt with promptly by Designer Lighting Store if given the chance. You were immediately issued a full reimbursement for these fees that you had paid in error. We always advise customers (and it is stated in out T&C's) that no holes should be drilled into the installation site of the fittings prior to receiving your order. I am sorry that you feel that you have not had a great experience with Designer Lighting Store, but your customer service advisor had done everything she could to have this order delivered to you as quickly as possibly. Sometimes there are delays with manufacturers and couriers and these delays are completely out of our control (dispatch dates are always stated as approximate dates). However, we pride ourselves on the standard of communication from our customer service team and feel on this occasion that you received this same standard. Warm regards, Team Designer Lighting Store

Posted 8 months ago

“I first ordered 3 ceiling lights from Designer Lighting Store and one arrived with shades smashed in transit. This was immediately sorted and replacement shades arrived the next day. The customer service was excellent! So much so that I just ordered 2 wall lights and have received the same level of exceptional service.”

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Posted 9 months ago

“I got in touch with DLS for lighting I required for my new home . Steph replied very promptly answering all my questions and even called me before I ordered. Delivery was prompt and the lighting looks great. Fantastic price, service and product. Will definitely be back to order again.”

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Posted 10 months ago

“I’ve worked with Robert for many years as a supplier to our hotel. The range of lighting DLS has available is exceptional. They are like our lighting department when it comes to advice and sourcing for any area of the hotel. Highly recommended!”

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Posted 1 year ago

“The customer service was exceptional – the team was incredibly helpful and attentive, guiding me through different options and offering great recommendations. I will be purchasing from them again soon.”

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Posted 1 year ago

“I came to Designer Lighting Store when I was working on a hotel project and needed new lampshades for all of the bedroom lights. All I can say is the service was exceptional! Steph’s customer service and knowledge helped me choose the correct shape and fabric and even had them delivered to me within 2 weeks. I would definitely recommend Designer Lighting Store.”

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Posted 1 year ago

“Great bespoke quality products for great value! Amazing customer service!”

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Posted 1 year ago

“Great Service, professional lighting advice, prompt delivery.”

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Posted 1 year ago

“Fantastic service from Designer Lighting Store. Steph the sales manager dealt with my order promptly and called me to help when I ordered the wrong colour. Will definitely buy from them again!”

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Posted 1 year ago

Designer Lighting Store is rated 4.7 based on 16 reviews