Designer Lighting Store Reviews

Name: Designer Lighting Store
Address: 71-75 Shelton Street, Covent Garden, London, London Borough of Camden
Rating: 4.56

4.6 Rating 9 Reviews

89 %

of reviewers recommend Designer Lighting Store

Company Reviews

Info

About Designer Lighting Store:

Designer Lighting Store is a UK based online retailer. The family run business, specialises in supplying high-end luxury decorative lighting. Our team bring together a wealth of lighting knowledge and experience spanning over 25 years in supplying the Design industry.

Our team are passionate about Interior Design and Decorative Lighting and that passion shows with the exceptional customer service you will receive every time you to speak with us.

It doesn't matter the size of your project or lighting requirements we are committed to giving you the best advice and purchasing experience each and every time.

Visit Website

Phone:

0208 143 0150

Email:

info@designerlightingstore.co.uk

Location:

71-75 Shelton Street,
Covent Garden,
London
London Borough of Camden
WC2H 9JQ

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Anonymous

Anonymous // 01/01/2019

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“The light was delayed by 2-3 weeks and then i was asked to import duty fees by the courier of 83 pounds which i had to as we had already cut holes to its size in the tile . Not a great experience to say the least.”

Helpful Report

Posted 2 weeks ago

Dear Customer, I am so sorry to see that you have left a negative review regarding your order. Unfortunately, due to the manufacturer experiencing supply issues there was a delay on the order being dispatched, however this was less than 2 weeks and you were kept fully updated throughout. We had then expedited the delivery from Italy and they then tried to deliver the following day. You were never asked to pay the import fee's, you took it upon yourself to pay this as it had shown up on the tracking due to an error in the courier system. You emailed us at 19:05pm asking about the fee's and then at 19:10pm you informed us that you had paid them. This never gave us a chance to deal with the courier company to find out what had happened. This would have been dealt with promptly by Designer Lighting Store if given the chance. You were immediately issued a full reimbursement for these fees that you had paid in error. We always advise customers (and it is stated in out T&C's) that no holes should be drilled into the installation site of the fittings prior to receiving your order. I am sorry that you feel that you have not had a great experience with Designer Lighting Store, but your customer service advisor had done everything she could to have this order delivered to you as quickly as possibly. Sometimes there are delays with manufacturers and couriers and these delays are completely out of our control (dispatch dates are always stated as approximate dates). However, we pride ourselves on the standard of communication from our customer service team and feel on this occasion that you received this same standard. Warm regards, Team Designer Lighting Store

Posted 2 weeks ago

“I first ordered 3 ceiling lights from Designer Lighting Store and one arrived with shades smashed in transit. This was immediately sorted and replacement shades arrived the next day. The customer service was excellent! So much so that I just ordered 2 wall lights and have received the same level of exceptional service.”

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Posted 1 month ago

“I got in touch with DLS for lighting I required for my new home . Steph replied very promptly answering all my questions and even called me before I ordered. Delivery was prompt and the lighting looks great. Fantastic price, service and product. Will definitely be back to order again.”

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Posted 2 months ago

“I’ve worked with Robert for many years as a supplier to our hotel. The range of lighting DLS has available is exceptional. They are like our lighting department when it comes to advice and sourcing for any area of the hotel. Highly recommended!”

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Posted 7 months ago

“The customer service was exceptional – the team was incredibly helpful and attentive, guiding me through different options and offering great recommendations. I will be purchasing from them again soon.”

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Posted 8 months ago

“I came to Designer Lighting Store when I was working on a hotel project and needed new lampshades for all of the bedroom lights. All I can say is the service was exceptional! Steph’s customer service and knowledge helped me choose the correct shape and fabric and even had them delivered to me within 2 weeks. I would definitely recommend Designer Lighting Store.”

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Posted 8 months ago

“Great bespoke quality products for great value! Amazing customer service!”

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Posted 8 months ago

“Great Service, professional lighting advice, prompt delivery.”

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Posted 9 months ago

“Fantastic service from Designer Lighting Store. Steph the sales manager dealt with my order promptly and called me to help when I ordered the wrong colour. Will definitely buy from them again!”

Helpful Report

Posted 9 months ago

Designer Lighting Store is rated 4.6 based on 9 reviews