“Varen (et stel til et hæve/sænkebord) var forsvarligt pakket. Den ankom hurtigt med gratis fragt.
Samlevejledningen var nem at følge. Alle skruer og smådele var markeret i separate poser. Alt virker.
Kan klart anbefales.”
“Dear Desktronic Customer Support,
Thank you for your prompt response and for the professional way you handled my complaint.
I appreciate the matter and your acknowledgement of the misleading marketing, as well as the clear and respectful communication throughout the process. The matter has been resolved to my satisfaction, and I value the level of customer service you have provided.
I would also like to clarify that the specific model I ordered was, upon further review, not described as having a solid wood tabletop in the way I initially understood. Nevertheless, I appreciate your willingness to address my concerns and take responsibility for the confusion.
Thank you again for your assistance and for handling the situation in a fair and customer-oriented manner.
Kind regards,
Karla Arvad”
Hello Karla,
Apologies for the misunderstanding, we do offer both melamine and solid wood tabletops, but they are two different models. It is not our intention to mislead anyone, so we are working to make it clearer on our website. We understand that this has not been the most satisfactory experience for you, and therefore, we have contacted you to solve this.
Best regards
Desktronic
