“Vi har som udgangspunkt været glade for vores hæve sænke skriveborde fra Desktronic. Der er lidt samle arbejde med at få bordene gjort klar til brug, men de virker efter hensigten.
Bordene kommer som samlesæt i flere pakker. Vi fik vores leveret på en Europalle med brædder sat fast på osv. En virkelig træls ting at skulle skille sig af med efterfølgende. Jeg kunne godt tænke mig at det blev gjort smartere.
Alt i alt er vi dog glade for vores handel.”
Hej, Carsten
Mange tak for din grundige anmeldelse. Det glæder os at høre, at I overordnet er glade for jeres hæve sænke skriveborde, og at de fungerer som de skal efter samling. Vi forstår godt din pointe omkring leveringen på palle og besværet med at komme af med emballagen, og vi tager bestemt din feedback med videre til vores team. Tak fordi du delte din oplevelse med os.
Venlig hilsen,
Desktronic
“Dear Desktronic Customer Support,
Thank you for your prompt response and for the professional way you handled my complaint.
I appreciate the matter and your acknowledgement of the misleading marketing, as well as the clear and respectful communication throughout the process. The matter has been resolved to my satisfaction, and I value the level of customer service you have provided.
I would also like to clarify that the specific model I ordered was, upon further review, not described as having a solid wood tabletop in the way I initially understood. Nevertheless, I appreciate your willingness to address my concerns and take responsibility for the confusion.
Thank you again for your assistance and for handling the situation in a fair and customer-oriented manner.
Kind regards,
Karla Arvad”
Hello Karla,
Apologies for the misunderstanding, we do offer both melamine and solid wood tabletops, but they are two different models. It is not our intention to mislead anyone, so we are working to make it clearer on our website. We understand that this has not been the most satisfactory experience for you, and therefore, we have contacted you to solve this.
Best regards
Desktronic
